The page has been translated by Gen AI.

Log in using an authentication method

What is an authentication method?

An authentication method, commonly called Authenticator, refers to an authentication tool.

SingleID provides the following 11 authentication methods for user authentication.

Password: Enter the password on the SingleID login screen.
Email OTP: Send the OTP via email and enter the OTP on the SingleID login screen.
SMS OTP: Send the OTP via SMS and enter the OTP on the SingleID login screen.
Knox Messenger OTP: Send OTP via Knox Messenger and enter the OTP on the SingleID login screen.
Knox Identity: Enter the Knox Password for the Knox Portal user on the SingleID login screen.
SingleID Authenticator Bio: Send via the dedicated SingleID mobile app and authenticate with biometric verification on the mobile device.
SingleID Authenticator PIN: Send it to the dedicated SingleID mobile app and enter the PIN number on the mobile.
SingleID Authenticator mOTP: Install the SingleID‑only mobile app and enter the mOTP (Mobile OTP) number.
SingleID Authenticator TOTP: Install using the SingleID dedicated mobile app and enter the TOTP (time‑based OTP) code.
Passkey: An authentication method based on Mobile and Windows Hello that uses biometrics (fingerprint, facial), PIN, and security keys for authentication.
TOTP Authenticator: Generate TOTP (Time-based OTP) with a 3rd Party Authenticator and enter the OTP on the SingleID login screen
Admin Authentication: Request authentication on behalf of the admin to integrate authentication

Reference

The above authentication method only provides the authentication methods allowed by the SingleID administrator in the SingleID Admin Portal.

Reference

If this is your first time using the SingleID Authenticator mobile app, please refer to SingleID Authenticator.

Enter user ID

The user attempts to log in by entering their ID on the login screen below.

To log in using a user ID, follow these steps.

Login screen > Account ID input field, enter the ID, and click the Next button.
Enter the password in the password field, and click the Next button.
Login is complete.

Passwordless Login

SingleID provides a login service without a password.

To log in without using a password, follow these steps.

Click Login screen > Want to log in without a password?.
Select verification method screen appears. 2. Click one of the desired authentication methods.
Enter the authentication code according to the authentication method you selected.
After logging in, you will be taken to the User Portal main screen.

Reference

Authentication methods marked as registration required require registration. Registration Required click to register immediately, or see Register authentication tool.

Information

Passwordless login may not be provided depending on its configuration in login policy settings. Please contact the administrator.

Setting Preferred Authentication Method

SingleID users log in to the User Portal provided by SingleID and set their preferred primary and secondary authentication methods.

If the user sets their preferred method, the Select verification method screen is omitted during login and authentication, allowing immediate authentication with the first and second authentication methods.

To set your preferred authentication method, follow these steps.

User Portal > Personal Profile > Authentication Settings Click the settings.
Authentication Settings screen appears.
Click the ☆ 1st, ☆ 2nd that matches the desired authentication method, placed before each method.
Only one selection is allowed for each of 1st, 2nd. 4. When it changes to ★, the selection is completed.

After the configuration is complete, the next login will use this method, offering convenient access.

Reference

Even if a user configures a preferred authentication method for primary and secondary authentication, an administrator can restrict it to a specific method through login policy settings.

Register authentication method

Users can configure all authentication methods. Registering an authentication method by a user is called enrollment. When a user account is created for the first time, the email OTP is automatically enrolled using the email information from the user data. Other authentication methods can be used by having the user enroll directly as needed.

There are two methods for authentication enrollment.

Register in Authentication Settings: User Portal > Profile > Authentication In the settings, click the + Add New button at the bottom to register.
Select verification method screen registration: At login, first authentication, and at second authentication, on the Select verification method screen, select the authentication method with a gray check mark (V) and register.

Reference

For detailed information about authentication method registration (Enrollement), refer to Register Authentication Tool.

First login

Password reset

When a user logs in for the first time, they can log in after resetting their password.

To reset your password, follow the steps below.

Login screen > Account ID input field, enter the ID, and click the Next button.
Click Password Reset under the Next button.

Consent to collection and use of personal information

When logging in with SingleID for the first time or within a certain period, consent to collect and use personal information is required. Follow the consent procedure and select the required, optional items to agree.

Required items must be selected to log in.

Password authentication

Password is the most fundamental authentication method, serving as SingleID’s default authentication tool.

Enter password

Login screen > Account ID input field, enter the ID, and click the Next button.
Password input field, enter the password, and click the Next button to log in.

Reference

If you click the eye-shaped icon in the password input field, you can view the password you entered.

Caution

When the entered password is entered incorrectly If the entered password is incorrect, a ID or password is not correct. (1/3) message is shown, and re‑entry is required. The number of allowed retries is limited to the count set by the administrator in the password policy.

When the password is entered incorrectly repeatedly and becomes locked If the password is entered incorrectly and the device becomes locked, you can unlock it in two ways.

Automatic unlock after 1~5 minutes: When automatic unlock is enabled, the account remains locked for 1~5 minutes. * Login will be available after that time.
Unlock with Password Reset: When the administrator sets the password policy to require a password reset, a password reset is required. * You can log in after resetting your password. * ID 찾기 및 비밀번호 재설정 you can view the detailed information.

Email OTP authentication

Authenticate

To authenticate with email OTP, an OTP will be sent to the email address registered by the user.

To authenticate with an email OTP, follow the steps below.

In the Identity Verification Selection method, click Email.
An OTP code will be sent to the registered email. 2. Enter the OTP within the time set by the administrator (usually 3~5 minutes).
After entering the OTP, click the Confirm button to complete authentication.

Reference

Resend Code: If the input validity period has expired, click the resend code button. 1. Resend the OTP code via email.
‘Would you like to authenticate using a different method?’: If the current authentication cannot be used, switch to a different authentication method.
‘If you have changed your email, please register it.’: Depending on the administrator’s settings, you can register (Enrollment) a different email for verification. 3. You can view the details at 이메일 인증 도구 등록하기.

Guide

If the code is entered incorrectly If the user enters the OTP code incorrectly, they can re-enter it up to the number of times specified by the administrator.

When locked due to exceeding the user input limit If the OTP code is entered incorrectly more times than the administrator allows, the screen will be locked from input for the duration set by the administrator. You can input after waiting for the specified duration. Refresh and try again after the input timeout.

SMS OTP authentication

Authenticate

To authenticate with SMS OTP, an SMS OTP will be sent to the mobile device registered by the user.

To authenticate with an email OTP, follow the steps below.

In the Identity verification selection method, click Email.
The OTP code will be sent to the registered mobile phone. 2. Enter the OTP within the time set by the administrator (usually 3~5 minutes).
After entering, click the Confirm button to complete authentication.

Reference

Resend Code: If the input validity period has expired, click the resend code button. 1. Resend the OTP code to the mobile phone.
‘Would you like to authenticate using a different method?’: If the current authentication cannot be used, switch to a different authentication method.
‘If you have changed your mobile phone, please register.’: Click the link to go to the enrollment screen for the new mobile. 3. You can view the details for registration at Register SMS authentication tool.

information

If the code is entered incorrectly If the user enters the OTP code incorrectly, they can re-enter it up to the number of times specified by the administrator.

When locked due to exceeding the user input limit If the OTP code is entered incorrectly more times than the administrator’s allowed limit, the screen will be locked from input for the duration set by the administrator. You can input after waiting for the specified time. Refresh and try again after the input timeout.

Knox Messenger OTP authentication

Authenticate

If you want to authenticate with Knox Messaenger OTP, the OTP will be sent to the Knox Messanger you are using.

To authenticate Knox Messenger OTP, follow the steps below.

In the Identity verification selection method, click Knox Messenger.
The OTP code is sent via Knox Messenger. 2. Enter the OTP within the time set by the administrator (usually 3~5 minutes).
After entering, click the Confirm button to complete authentication.

Reference

Resend Code: If the input validity period has expired, click the resend code button. 1. Resend the OTP code via Knox Messenger.
‘Would you like to authenticate using a different method?’: If the current authentication cannot be used, switch to a different authentication method.
‘Would you like to use a different Knox ID?’: Clicking the link takes you to the enrollment screen for a new Knox ID. 3. You can view the details at Register Knox Messenger Authentication Tool.

information

If the code is entered incorrectly If the user enters the OTP code incorrectly, they can re-enter it up to the number of times specified by the administrator.

When locked due to exceeding the user input limit If the OTP code is entered incorrectly more times than the administrator has allowed, the screen will be locked for the duration set by the administrator. You can input after waiting for the specified time. Refresh and try again after the input timeout.

Knox Identity Password Authentication

Authenticate

To authenticate with Knox Identity, you must enter your Knox Identity password.

To authenticate with Knox Identity, follow the steps below.

In the Identity verification selection method, click Knox Identity.
Enter the password for your Knox account.
After entering, click the Confirm button to complete authentication.

Reference

‘Would you like to authenticate using a different method?’: If the current authentication cannot be used, switch to another authentication method.

information

If the password is entered incorrectly If the user enters the password incorrectly, they can re-enter it up to the number of attempts specified by the administrator.

When locked due to exceeding the user input limit If the password is entered incorrectly more times than the administrator’s allowed limit, input on the screen will be restricted for the duration set by the administrator. You can input after waiting for the specified duration. Refresh and try again after the input timeout.

SingleID Authenticator authentication

The SingleID service provides a mobile authentication app called SingleID Authenticator and offers authentication in various ways.

Authentication method

Authentication method	Explanation
SingleID Authenticator Bio	Send a push via the installed SingleID Authenticator mobile app on the device to request biometric authentication.
SingleID Authenticator Pin	Send a push using the installed SingleID Authenticator mobile app on the device to request authentication with a PIN code. Not provided
SingleID Authenticator TOTP	Send a push from the installed SingleID Authenticator mobile app on the device to request authentication with TOTP.
SingleID Authenticator mOTP	Send a push using the installed SingleID Authenticator mobile app on the device to request authentication with mOTP.

Table. SingleID Authenticator authentication method

Reference

Please refer to the SingleID Authenticator for installation and configuration methods.

Passkey authentication

The SingleID service provides simple authentication and multi-factor authentication using Passkey based on Windows Hello.

Authentication method

Simple authentication: Provides convenient login without needing ID/Password via Sign in with Passkey at the bottom of the login page.
Multi-factor authentication: Provides convenient login without requiring an ID/password during secondary authentication.

Authentication Types

Mobile Passkey: Scan the QR code to log in using Android and iOS mobile devices.
Biometrics: Login via fingerprint recognition based on Windows Hello
PIN: Login using Window PIN code
Security Key: Log in using the Windows security key

Reference

You can view the detailed information at Register Passkey Authentication Tool.

Administrator authentication

Authenticate

In the SingleID service, the administrator provides authentication by delegating identity verification on behalf of the user.

To perform administrator authentication, follow the steps below.

If you cannot perform identity verification at the bottom of the screen in the Identity verification selection method, you can request verification from an administrator. 1. Click here. Click it.
Click the Request button.
You will be taken to the admin selection screen. 3. Select the administrator who requested authentication delegation and click the Request button.
Authentication delegation is requested to the selected administrator.
When the administrator approves the authentication delegation, it is completed automatically.

information

On the administrator selection screen, if the administrator is not assigned or has not registered a SingleID authenticator, a ‘Administrator Not Assigned’ screen appears.

Information

At the bottom If you cannot complete identity verification, you can request verification from an administrator. Click here** if the phrase is missing The administrator has disabled the admin authentication delegation feature by policy. Please contact the administrator.

Announcements and Language Settings