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Login using authentication method

Log in using authentication method

What is authentication method?

Authentication method is commonly called Authenticator and refers to an authentication tool.

SingleID provides the following nine authentication methods for user authentication.

  • Password: Enter password on SingleID login screen
  • Email OTP: Send OTP via email and enter OTP on the SingleID login screen
  • SMS OTP: Send OTP via SMS and enter OTP on the SingleID login screen
  • Knox Messenger OTP: Send OTP via Knox Messenger and enter OTP on the SingleID login screen
  • Knox Identity: Authentication integration with Knox Portal user ID/Password
  • SingleID Authenticator Bio: Install the dedicated SingleID mobile app and link authentication with biometric verification
  • SingleID Authenticator PIN: Install the dedicated SingleID mobile app and link authentication with a PIN.
  • SingleID Authenticator mOTP: Install the SingleID dedicated mobile app and integrate authentication with mOTP (Mobile OTP)
  • SingleID Authenticator TOTP: Install the SingleID dedicated mobile app and integrate authentication with TOTP (Time base OTP)
  • Passkey: Login and authentication using biometrics (fingerprint, facial), Mobile, PIN code without password based on Windows Hello
Reference
If you are using the SingleID Authenticator mobile app for the first time, please refer to SingleID Authenticator.

Enter user ID

The user attempts to log in by entering their ID on the login screen below.

To log in using the user ID, follow the steps below.

  1. Login screen > Account ID Enter the ID in the input field, and click the Next button.
  2. Enter the password in the password field, and click the Next button.
  3. Login is completed.

Passwordless Login

SingleID provides login service without a password.

To log in without using a password, follow the steps below.

  1. Login screen > Do you want to log in without a password? Click it.
  2. Select verification method The screen appears. Click one of the desired authentication methods.
  3. Enter the authentication code according to the selected authentication method.
  4. After login is completed, you will be taken to the User Portal main screen.
Reference
Authentication methods displayed as Registration Required require registration. Click Registration Required to register immediately, or check Register Authentication Tool.
Notice
Passwordless login may not be provided depending on whether it is set in the login policy settings. Please contact the administrator.

Set Preferred Authentication Method

SingleID users log in to the User Portal provided by SingleID and set up their preferred primary and secondary authentication methods.

If the user sets their preferred method, the Select verification method screen is omitted during login and authentication, allowing immediate authentication using primary and secondary methods.

If you want to set your preferred authentication method, follow the steps below.

  1. Click the User Portal > Personal Profile > Authentication settings.
  2. Authentication Settings screen appears.
  3. Click the ☆ 1st, ☆ 2nd that you want in front of each authentication method.
  4. 1st, 2nd can each be selected only one at a time. Selection is completed when it changes to ★.

Once the setup is complete, it will be configured in that manner for the next login, providing convenient login.

Reference
Even if a user sets a preferred authentication method for first and second factor authentication, the administrator can restrict it to a specific authentication method through login policy settings.

Register authentication method

All authentication methods can be set by the user. Registering an authentication method by the user is called enrollment. When a user account is first created, only email OTP is automatically enrolled using the email information from the user data. Other authentication methods can be directly enrolled by the user as needed.

There are two ways to register authentication methods (Enrollment).

  • Register from Authentication Settings: User Portal > Profile > Authentication settings, click the + Add New button at the bottom to register.
  • Select verification method screen registration: first authentication at login, second authentication at Select verification method screen, select the authentication method with a gray check mark (V) and register.
Reference
For detailed information about authentication method registration (Enrollment), refer to Register Authentication Tool.

First login

Password Reset

If the user logs in for the first time, they can log in after resetting the password.

If you want to reset your password, follow the steps below.

  1. Login screen > Account ID input field, enter the ID, and click the Next button.
  2. Click reset password under the Next button.

When logging in for the first time or during a certain period, SingleID requires consent for the collection/use of personal information. According to the consent procedure, select the required, optional items and agree.

Required items must be selected to log in.

Password Authentication

Password is the most basic authentication method as the default authentication tool of SingleID.

Enter password

Follow the steps below to log in using your user ID.

  1. Login screen > Account ID input field, enter ID, and click the Next button.
  2. Password input field, enter the password, and click the Next button to log in.
Reference
If you click the eye-shaped icon in the password input field, you can view the password you entered.
Caution

When the entered password is entered incorrectly If the entered password is entered incorrectly, re-entry is required along with the message ID or password is incorrect. (1/3). The number of retry attempts is limited to the number set by the administrator in the password policy.

If the password is entered incorrectly consecutively and locked If you entered the password incorrectly and the device is locked, you can unlock it in two ways.

  • Automatic unlock after 1~5 minutes: When automatic unlock is set, the account will be locked for 1~5 minutes. After that time, login is possible.
  • Unlock with password reset: When the administrator sets the password policy to password reset, a password reset is required. Login is possible after password reset. Find ID you can check detailed information there.

Email OTP Authentication

Authenticate

If you want to authenticate with email OTP, an OTP will be sent to the email registered by the user.

If you want to authenticate with email OTP, follow the steps below.

  1. Click Email in the Identity Verification Selection method.
  2. An OTP code will be sent to the registered email. Enter the OTP within the time set by the administrator (usually 3-5 minutes).
  3. After entering the OTP, click the Confirm button, and the authentication will be completed.
Reference
  1. Code Resend: If you exceed the input validity time, click the code resend button. The OTP code will be resent via email.
  2. ‘Would you like to authenticate in a different way?’: If the current authentication cannot be used, switch to a different authentication method.
  3. ‘If you have changed your email, please register.’: Depending on the administrator settings, you can register (Enrollment) a different email to authenticate. For registration, you can check the details at Email Authentication Tool Registration.
Guide

If you entered the code incorrectly If the user enters the OTP code incorrectly, they can re-enter it as many times as the administrator specifies.

When locked due to exceeding the user input limit If you enter the OTP code incorrectly more times than the number set by the administrator, the screen will be locked for the duration set by the administrator. After waiting for that time, you can enter again. Refresh and try again after the input restriction period.

SMS OTP authentication

Authenticate

If you want to authenticate with SMS OTP, an SMS OTP will be sent to the mobile registered by the user.

If you want to authenticate with email OTP, follow the steps below.

  1. Click Email in the Identity Verification Selection method.
  2. The OTP code will be sent to the registered mobile phone. Enter the OTP within the time set by the administrator (usually 3–5 minutes).
  3. After entering, click the Confirm button, and the authentication will be completed.
Reference
  1. Resend Code: If you exceed the input validity time, click the resend code button. The OTP code will be resent to your mobile phone.
  2. ‘Would you like to authenticate in a different way?’: If the current authentication cannot be used, switch to a different authentication method.
  3. ‘If you have changed your mobile phone, please register.’: Clicking the link will take you to a screen for enrolling with the new mobile. You can check the details for registration at Register SMS authentication tool.
Notice

If you entered the code incorrectly If the user enters the OTP code incorrectly, they can re-enter it as many times as the administrator specifies.

If locked due to exceeding the user input limit If you enter the OTP code incorrectly more times than the number set by the administrator, the screen will be locked for the duration set by the administrator. After waiting for that time, you can enter again. Refresh and try again after the input restriction period.

Knox Messenger OTP authentication

Authenticate

Knox Messaenger OTP if you want to authenticate with OTP, the OTP will be sent to the Knox Messanger you are using.

To authenticate Knox Messenger OTP, follow the steps below.

  1. In the Identity Verification Selection method, click Knox Messenger.
  2. The OTP code is sent via the Knox Messenger you are using. Enter the OTP within the time set by the administrator (usually 3-5 minutes).
  3. After entering, click the Confirm button, and the authentication will be completed.
Reference
  1. Resend Code: If you exceed the input validity time, click the resend code button. The OTP code will be resent via Knox Messenger.
  2. ‘Would you like to authenticate in a different way?’: If the current authentication cannot be used, switch to a different authentication method.
  3. ‘Would you like to use a different Knox ID?’: Clicking the link takes you to a screen for enrolling a new Knox ID. For registration, you can see the details at Knox Messenger Authentication Tool Registration.
Guide

If you entered the code incorrectly If the user enters the OTP code incorrectly, they can re-enter it as many times as the administrator specifies.

If locked due to exceeding the user input limit If you enter the OTP code incorrectly more times than the number set by the administrator, the screen will be locked for the duration set by the administrator. After waiting for that time, you can enter again. Refresh and try again after the input restriction period.

Knox Identity Password Authentication

Authenticate

To authenticate with Knox Identity, you need to enter the Knox Identity password you are using.

If you want to authenticate with Knox Identity, follow the steps below.

  1. In the Select Identity Verification method, click Knox Identity.
  2. Enter the password for your own Knox account.
  3. After entering, click the Confirm button, and the authentication will be completed.
Reference
‘Would you like to authenticate in a different way?’: If the current authentication cannot be used, it changes to a different authentication method.
Guide

If the password is entered incorrectly If the user enters the password incorrectly, they can re-enter it as many times as the administrator specifies.

When locked due to exceeding the user input limit If you enter the password incorrectly more times than the number set by the administrator, the screen will be locked for the amount of time set by the administrator. After waiting for that time, you can enter again. Refresh and try again after the input restriction period.

SingleID Authenticator Authentication

SingleID service provides a mobile authentication app called SingleID Authenticator, and offers authentication in various ways.

Authentication method

Authentication methodDescription
SingleID Authenticator BioSend a push via the installed SingleID Authenticator mobile app on the mobile to request biometric authentication.
SingleID Authenticator PinSend a push using the installed SingleID Authenticator mobile app on the mobile device to request authentication with a PIN code. Not provided
SingleID Authenticator TOTPSend a push via the installed SingleID Authenticator mobile app on the mobile device to request authentication with TOTP.
SingleID Authenticator mOTPSend a push via the installed SingleID Authenticator mobile app on the mobile device to request authentication with mOTP.
Table. SingleID Authenticator authentication method
Reference
For SingleID Authenticator installation and configuration method, refer to SingleID Authenticator.

Passkey authentication

SingleID service provides simple authentication and multi-factor authentication through a window-based Passkey.

Authentication Method

  1. Simple authentication: Provides easy login without ID/Password through Sign in with Passkey at the bottom of the login page.
  2. Multi-factor authentication: Provides easy login without needing ID/Password during secondary multi-factor authentication.

Authentication Types

  • Mobile Passkey: Scan the QR code, and log in using Android and iOS mobile
  • Security key: Log in using the Windows security key
  • PIN: Login using Windows PIN code
Reference

Passkey support environment 1.Operating System(laptop or desktop)

  • Windows 11, macOS Ventura, ChromeOS 109 or higher
  • Mobile phone: iOS 16 or Android 9 or higher
  • Hardware security key: hardware security key supporting the FIDO2 protocol
  1. Browse version
  • Chrome 109 or higher
  • Safari 16 or higher
  • Edge 109
  1. Device Settings
  • Bluetooth activation
  • Set password for screen lock
  • PIN code registration
  • Allow fingerprint or facial recognition
Reference
Passkey must have Windows Hello set up in advance. For details, see the Reference Link.

Admin Authentication

Authenticate

In the SingleID service, the administrator provides authentication by delegating identity verification on behalf of the user.

If you want to perform administrator authentication, follow the steps below.

  1. Identity verification selection method, if you cannot perform identity verification at the bottom of the screen, you can request verification from the administrator. Click here. Click.
  2. On the administrator selection screen, select the administrator to delegate and click the Request button.
  3. After clicking the Request button and requesting approval from the selected administrator, the authentication will be completed.
Guide
If there is no phrase at the bottom If you cannot verify your identity, you can request verification from the administrator. Click here The administrator has disabled the admin authentication delegation feature by policy. Please contact the administrator.
Notice and Language Settings
Register authentication tool