Find ID and Reset Password

Find ID

If the user forgets their ID, click Find ID on the login screen.

Find ID using mobile phone number

The user can find their ID by entering their name and mobile phone number.

Please follow the procedure below.

1. Click the Mobile tab.
2. Please enter name.
3. Please enter Surname.
4. Please enter the Country code and phone number.
5. Click the Send verification code button.
6. On the authentication code entry screen, enter the received authentication code and click the Confirm button.

Password reset

Reset password

If the user wants to reset their password, click Password Reset at the bottom of the login screen.

Perform identity verification

To set a password, the user must first complete identity verification. When you click the Password Reset button, a Select Authentication Method screen appears according to the policy set by the administrator. For detailed information about authentication, see 인증 방식을 사용하여 로그인.

Password reset

After the user completes identity verification, they are taken to a screen where they can set a new password.
Passwords must be set according to the password pattern and complexity defined by the administrator’s policy. When the user enters a password, it is shown in green if it meets the conditions, and in red otherwise. Set the password so that all items turn green.

Reset the password as follows.

1. Please enter a new password.
2. If the newly entered password fails to meet even one of the complexity or pattern requirements set by the administrator, generate a more complex password.
3. To prevent user input errors, please enter the same password again.
4. Click the Change Password button.

When password setup is complete, click the Log in with password button to return to the login screen.