Find ID and Reset Password

ID Find

If the user has forgotten their ID, click ID Find on the login screen.

Find ID using mobile phone number

The user can find their ID by entering their name and mobile phone number.

Follow the procedure below.

1. Mobile tab should be clicked.
2. Name을 입력하세요.
3. Last Name을 입력하세요.
4. Enter the country code and phone number.
5. Click the Send Authentication Code button.
6. On the authentication code input screen, enter the received authentication code and click the Confirm button.

Password Reset

Reset Password

If the user wants to reset their password, click Password Reset at the bottom of the login screen.

Perform self-authentication

To set a password, the user must first go through self-authentication. When the password reset button is clicked, a screen for selecting an authentication method according to the policy set by the administrator appears. For more information on authentication, please refer to Logging in and Authenticating.

Password Reset

Once the user completes the self-authentication, the user can move to the screen where they can set their new password.
The password must be set to match the password pattern and complexity set by the administrator as a policy. When the user enters the password, it is displayed in green if it meets the conditions, and in red if it does not. Set the password so that all items turn green.

Please follow the following procedure to reset your password.

1. Please enter a new password.
2. If the newly entered password does not meet any of the complexity and patterns set by the administrator, create a more complex password.
3. To prevent user input errors, please enter the same password as the one you entered again.
4. Click the Change Password button.

When the password setting is complete, clicking the Login with Password button will take you back to the login screen.