User Portal

• 1: Announcements and Language Settings
• 2: Log in using an authentication method
• 3: Register authentication tool
• 4: Sign Up
• 5: Find ID and Reset Password
• 6: Privacy Policy, Terms of Service, Service Desk
• 7: PC SSO Agent
• 8: My App
• 9: App Catalog
• 10: Notification
• 11: Approval Request
• 12: Personal Profile

Overview

SingleID not only enables authorized users to easily access information assets with a single authentication, but also strengthens account security through policy‑based permission management and real‑time detection of anomalous authentication behavior, and provides account management and access frameworks through various audit logs.

Provided Features

• Unified Authentication and Account Management
  • Support for various authentication integration protocols (SAML, OIDC, etc.)
  • Providing self-service functionality for app usage requests and approvals
  • Synchronization of accounts such as Salesforce and Workday, and synchronization and management of roles (groups) within those accounts.
  • Provide registration and withdrawal functions that allow issuing accounts to partners, customers, and others who are not employees.
• Passwordless and Multi-Factor Authentication
  • PC·Mobile passwordless authentication and multi-factor authentication (MFA)
    • Authentication methods: SMS, email, SingleID Authenticator(mOTP, TOTP, PIN, biometrics), Knox Messenger, Passkey, etc
  • Provide composite authentication for secondary authentication by integrating with the existing primary authentication environment (MFA‑only service use case)
  • Support for certificate-based authentication through Private CA (Certificate Service Authority), a private certificate issuance and management function (Separate Use Case)
• Authentication and Account Information Integration
  • App integration automation via Pre‑Built Connector
  • Simplifying custom app integration through DIY integration templates
• Risk-based Authentication Anomaly Detection
  • Context-based access control according to authentication attempt scenarios
  • Enhancing security through detailed login and authentication policy settings
• Public cloud access management for cloud operators/developers
  • Console access control via role-based assigned accounts

Service diagram

What is a User Portal?

The SingleID User Portal is the user interface of the SingleID service, providing various security features such as access to company applications, SSO, and access permission requests.

User Portal screen layout

The User Portal is composed of the following menus.

1. My App: A menu that allows the user to view the list of applications currently in use. 1. Users can conveniently access and manage approved apps.
2. App Catalog: A menu that displays a list of accessible applications.
3. Notice: This menu allows the SingleID administrator to display announcements to users.
4. Approval Request: This is a menu where you can manage approval requests related to application access, member registration, usage period extension, and other similar actions.

Manual composition

This manual is organized as follows.

1. Announcements and Language Settings: It explains how to set the language in the SingleID solution and how to check urgent announcements that can be viewed before logging in.
2. Login and Authentication: Explains how to register and use various authentication methods for login.
3. Register Authentication Tool: Describes the enrollment process, which is the procedure for a user to register an authentication tool.
4. Sign Up: Explains the two methods of signing up.
5. ID Retrieval: Describes the procedure by which a user finds their own ID through the ID retrieval process.
6. Privacy Policy and Terms of Service: Explains the privacy policy and terms of service that can be accessed via the link at the bottom of the screen.
7. PC SSO Agent: Describes the PC SSO Agent, which assists with SingleID login and logout.
8. My App: Describes the My App menu that can be accessed via SSO.
9. App Catalog: Describes the App Catalog menu where you can view the list of apps available for request.
10. Notification: This explains the Notification menu that allows you to view urgent notices and regular notices.
11. Approval Request: Describes the Approval Request menu that allows you to request or approve app usage.
12. Personal Information Settings: Photos, preferred language, and system time zone can be set in Personal Settings, Authentication Settings, login history·environment, logout, etc., describing the personal settings menu.

1 - Announcements and Language Settings

Notice

You can view the notice alerts posted by the administrator on the User Portal login screen and after logging into the User Portal. There are general notices and emergency notices.

• General Notice: It is a general notice posted by the administrator and is used to convey information to users. * User Portal > Notifications can be viewed in the menu.
• Urgent Notice: It is an urgent announcement posted by the administrator and is used to convey information to users. * User Portal > Login screen top and User Portal > Notifications can be viewed in the menu.

Language Settings

To change the language displayed on the screen, follow these steps.

1. In the User Portal screen > top language selection, click the language you want, Korean or English.
2. A dropdown list appears, allowing you to select between Korean and English.
3. Please select the desired language. 2. The screen switches according to the selected language.

2 - Log in using an authentication method

Log in using an authentication method

What is an authentication method?

Authentication method, often called Authenticator, refers to an authentication tool.

SingleID offers the following 11 authentication methods for user authentication.

1. Password: Enter the password on the SingleID login screen.
2. Email OTP: Send the OTP via email and enter the OTP on the SingleID login screen.
3. SMS OTP: Send the OTP via SMS and enter the OTP on the SingleID login screen.
4. Knox Messenger OTP: Send the OTP via Knox Messenger and enter the OTP on the SingleID login screen.
5. Knox Identity: Knox Portal users enter the Knox Password for the Knox Identity Password on the SingleID login screen.
6. SingleID Authenticator Bio: Send via the dedicated SingleID mobile app and authenticate with biometric verification on the mobile device.
7. SingleID Authenticator PIN: Send it to the dedicated SingleID mobile app and enter the PIN on the mobile device.
8. SingleID Authenticator mOTP: Install the SingleID dedicated mobile app and enter the mOTP (Mobile OTP) number.
9. SingleID Authenticator TOTP: Install using the SingleID dedicated mobile app and enter the TOTP (time‑based OTP) code.
10. Passkey: An authentication method based on Mobile and Windows Hello that authenticates using biometrics (fingerprint, facial), PIN, and security keys.
11. TOTP Authenticator: Generate TOTP (Time-based OTP) with a 3rd Party Authenticator and enter the OTP on the SingleID login screen
12. Admin Authentication: Request authentication on behalf of the admin to integrate authentication

Enter user ID

The user attempts to log in by entering their ID on the login screen below.

To log in using a user ID, follow these steps.

1. Login screen > Account ID Enter the ID in the input field, then click the Next button.
2. Enter the password in the password field, and click the Next button.
3. Login is complete.

Passwordless login

SingleID provides a login service without a password.

To log in without using a password, follow these steps.

1. Login screen > Want to log in without a password? Click it.
2. Select verification method The screen appears. 2. Click one of the desired authentication methods.
3. Enter the authentication code according to the authentication method you selected.
4. After login is completed, you will be taken to the User Portal main screen.

Setting Preferred Authentication Method

SingleID users log in to the User Portal provided by SingleID to set their preferred primary and secondary authentication methods.

If the user sets their preferred method, the Select verification method screen is omitted during login and authentication, allowing immediate authentication with the primary and secondary methods.

If you want to set your preferred authentication method, follow the steps below.

1. User Portal > Personal Profile > Authentication Click the settings.
2. Authentication Settings screen appears.
3. Click the ☆ 1st, ☆ 2nd that corresponds to the authentication method you prefer, placed before each method.
4. Only one selection is allowed for each of 1st, 2nd. 4. When it changes to ★, the selection is completed.

After the configuration is complete, the next login will use this method, offering convenient access.

Register authentication method

Users can configure all authentication methods. Registering an authentication method by a user is called enrollment. When a user account is created for the first time, the email OTP is automatically enrolled using the email information from the user data. Other authentication methods can be used by having the user enroll directly as needed.

There are two methods for authentication enrollment.

• Register in Authentication Settings: User Portal > Profile > Authentication settings, click the + Add New button at the bottom to register.
• Select verification method screen registration: At login, first-factor authentication; at second-factor authentication, on the Select verification method screen, select the authentication method that has a gray check mark (V) and register it.

First login

Password reset

When a user logs in for the first time, they can log in after resetting their password.

To reset your password, follow the steps below.

1. Login screen > Account ID input field, enter the ID, and click the Next button.
2. Click Password Reset below the Next button.

Consent to collection/use of personal information

Consent for the collection and use of personal information is required when logging in with SingleID for the first time or during a certain period. Please follow the consent procedure and select the required, optional items to agree.

Required items must be selected to log in.

Password authentication

Password is the most basic authentication method, serving as SingleID’s default authentication tool.

Enter password

To log in using a user ID, follow the steps below.

1. In the Login screen > Account ID input field, enter the ID, and click the Next button.
2. Enter the password in the Password field, and click the Next button to log in.

Email OTP authentication

Authentication

To authenticate with email OTP, an OTP will be sent to the email address registered by the user.

To authenticate with an email OTP, follow the steps below.

1. In the Identity Verification Selection method, click Email.
2. An OTP code will be sent to the registered email. 2. Enter the OTP within the time set by the administrator (usually 3~5 minutes).
3. After entering the OTP, click the Confirm button to complete authentication.

SMS OTP authentication

Authenticate

To authenticate with SMS OTP, an SMS OTP is sent to the mobile device registered by the user.

To authenticate with an email OTP, follow the steps below.

1. In the Identity verification selection method, click Email.
2. The OTP code will be sent to the registered mobile phone. 2. Enter the OTP within the time set by the administrator (usually 3~5 minutes).
3. After entering, click the Confirm button, and the authentication will be completed.

Knox Messenger OTP authentication

Authenticate

If you want to authenticate with Knox Messaenger OTP, the OTP will be sent to the Knox Messanger you are using.

To authenticate Knox Messenger OTP, follow the steps below.

1. In the Identity verification selection method, click Knox Messenger.
2. The OTP code is sent via Knox Messenger. 2. Enter the OTP within the time set by the administrator (usually 3~5 minutes).
3. After entering, click the Confirm button, and the authentication will be completed.

Knox Identity Password Authentication

Authenticate

To authenticate with Knox Identity, you must enter your Knox Identity password.

If you want to authenticate with Knox Identity, follow the steps below.

1. In the Identity verification selection method, click Knox Identity.
2. Enter the password for your Knox account.
3. After entering, click the Confirm button to complete authentication.

SingleID Authenticator authentication

The SingleID service provides a mobile authentication app called SingleID Authenticator and offers authentication in various ways.

Authentication Method

Passkey authentication

The SingleID service offers simple authentication and multi-factor authentication using a Windows-based Passkey.

Authentication method

1. Convenient authentication: Provides easy login without ID/Password by using Sign in with Passkey at the bottom of the login page.
2. Multi-factor authentication: Provides convenient login without requiring an ID/password during secondary authentication.

Authentication Types

• Mobile Passkey: Scan the QR code and log in using Android and iOS mobile.
• Biometrics: Login via fingerprint recognition based on Windows Hello
• PIN: Login using Windows PIN code
• Security key: Log in using the Windows security key

Administrator authentication

Authenticate

In the SingleID service, the administrator provides authentication by delegating identity verification on behalf of the user.

To perform administrator authentication, follow the steps below.

1. Identity verification selection method, if you cannot perform identity verification at the bottom of the screen, you can request verification from the administrator. 1. Click here. click it.
2. Click the Request button.
3. You will be taken to the admin selection screen. 3. Select the administrator who requested authentication delegation and click the Request button.
4. Authentication delegation is requested to the selected administrator.
5. When the administrator approves the authentication delegation, the authentication delegation is completed automatically.

3 - Register authentication tool

1. Delete Windows Hello
2. Register Passkey authentication tool –>

Register authentication tool

The principle is that all authentication tools are registered and used by the user themselves.
Registering an authentication tool by the user is called enrollment (Enrollment).
When a user is created for the first time, the Email OTP is automatically registered using the email information from the user data.
The remaining information can be directly registered and used by the user as needed.

There are three ways to register.

1. Login screen > ID/Password enter > Identity verification method register on the selection screen
   • On the identity verification method selection screen, click the authentication tool marked Registration Required (V mark) to register.
2. Click the User Portal(after login) > Profile > Authentication Settings > + Add New button to register.
3. Register through the registration message link at the bottom of every authentication screen.
   • The screen below is an example of an SMS verification screen. * At the bottom, you can register by clicking the If you have changed your mobile phone, please register. message.
   • All authentication code inputs can be changed via a message below (Message format: ~ please register.)

Authentication code input screen example

Register Email Verification Tool

Email registration consists of the following three steps.

1. Verification Step: This is the identity verification step before registering the email authentication tool.
2. Registration step: This step registers a new email and checks whether the number is valid.
3. Completion stage: This is the final step to confirm that the registration was completed successfully.

Check step

This is the step of identity verification before using the authentication tool. To view the identity verification process, please refer to 로그인 및 인증하기.

Registration step

This is the step where the user registers the desired email address and checks its validity.

The user should follow the steps below.

1. If you complete identity verification in the Confirmation step, you will automatically move to the Registration step.
2. Enter the email address you want to register.
3. Click the Send verification code button.
4. Check the OTP code sent to the entered email address, and enter the OTP code on the screen.
5. If the authentication code is entered correctly, it proceeds to the complete stage.

Completion Phase

Registration completed screen appears, and on the next login you can perform first and second factor authentication using the email verification tool.

Register SMS authentication tool

SMS registration consists of the following three steps.

1. Verification step: This is the identity verification step before registering the SMS authentication tool.
2. Registration step: This step registers a new mobile phone number and checks whether the number is valid.
3. Completion Stage: This is the final step to confirm that the registration was completed successfully.

Check step

This is the step of identity verification before using the authentication tool. To view the identity verification process, refer to 로그인 및 인증하기.

Confirm stage can only authenticate using the authentication tool configured by the administrator.

Registration step

This step registers the mobile phone number the user wishes to add and checks its validity.

The user can proceed with the following steps.

1. If you complete identity verification in the Confirmation step, you will automatically move to the Registration step.
2. Select the Country code, and enter the Mobile phone number you wish to register.
3. Click the Send verification code button.
4. Check the OTP code sent to the entered mobile phone number, and enter the OTP code on the screen.
5. When the Authentication code is entered correctly, it proceeds to the Complete stage.

Completion phase

Registration Complete screen will appear, and on the next login you can perform first and second factor authentication using the SMS authentication tool.

Register Knox Messenger authentication tool

Knox Messenger registration consists of the following three steps.

1. Verification step: This is the identity verification step before registering the Knox Messenger authentication tool.
2. Registration Step: Enter the Knox ID to register. 2. This is the step that checks whether the Knox ID to be registered is valid.
3. Completion Stage: This is the final step to confirm that the registration was completed successfully.

Check step

This is the step of identity verification before using the authentication tool. If you want to view the identity verification procedure, refer to Login and Authentication.

In the verification stage, the authentication method to be used can only be performed with the authentication tool configured by the administrator.

Registration Step

This step registers the mobile phone number the user wants to add and checks its validity.

The user should follow the steps below.

1. If you complete identity verification in the Verification step, you will automatically move to the Registration step.
2. Enter the Knox ID to register.
3. Click the Send verification code button.
4. Check the OTP code sent to Knox Messenger of the entered Knox ID, and enter the OTP code on the screen.
5. When the authentication code is entered correctly, it proceeds to the complete stage.

Completion Phase

Registration Complete screen will appear, and on the next login you can perform first and second factor authentication using the Knox Messenger authentication tool.

Register Passkey authentication tool

The SingleID Authenticator is an authentication tool provided for the SingleID service.

Passkey enrollment consists of the following three steps.

1. Verification stage: This is the identity verification step before registering the Passkey authentication tool.
2. Registration Stage: This is the Passkey registration stage.
3. Completion Stage: This is the final step to confirm that the registration was completed successfully.

Check step

This is the step where you verify your identity before registering the authentication tool. If you want to view the identity verification procedure, refer to 로그인 및 인증하기.

Registration stage

This is the step to verify the mobile phone or PC environment where you want to register a Passkey.

Complete the registration process in the four steps below.

1. Activation: Passkey support environment guide.
2. Confirm: Complete identity verification using an authentication method.
3. Registration: Passkey registration stage. 3. When you click the Generate on this device button, a passkey is created and registered on the PC. 3. Create on another device Clicking the button registers with a mobile phone or a hardware security key.
4. Complete: Registration complete step confirming that registration has been completed. 4. Click the Continue button.

Completion Phase

After the passkey registration is completed, the Registration Complete screen appears. You can perform first- and second-factor authentication with the Windows Hello authentication tool on the next login.

How to Register PC Passkey

This guide explains how to register a Passkey using Windows Hello on a PC. Passkey must have Windows Hello set up in advance. For detailed information, see the Windows Hello setup.

If you have completed registering a fingerprint or PIN in Windows Hello settings. Follow the steps below.

1. Click User Portal > Profile > Authentication Settings.
2. Click the Add New button.
   
   
3. On the Select registration authentication method screen, select Passkey.
4. Passkey Registration The screen appears. 4. Click Start.
   
   
5. Passkey supported environment screen appears. 5. Check the supported operating system version and click the Next button.
   
   
6. The Select verification method screen appears. 6. Complete verification using an authentication method that can verify your identity.
7. Passkey registration screen appears. 7. Click the Generate on this device button. (Generate Passkey on Windows PC)
   
   
8. (If a fingerprint or PIN is set in Windows Hello) Fingerprint or PIN entry authentication screen appears.
   
   
9. When you enter a fingerprint or PIN code, the registration complete screen appears.
   
   

Mobile Passkey Registration Method

This is a guide on registering a mobile Passkey. Mobile Passkey requires the following pre-configuration to be completed in advance.

• Enable Bluetooth
• Set screen lock password
• Register PIN code
• Allow fingerprint or facial recognition

If you have completed registering the Passkey via mobile. Follow the steps below.

1. Click User Portal > Profile > Authentication Settings.
2. Click the Add New button.
   
   
3. Select registration authentication method on the screen, select Passkey.
4. Passkey registration screen appears. 4. Start click.
   
   
5. Passkey supported environment screen appears. 5. Check the supported operating system version and click the Next button.
   
   
6. Select verification method The screen appears. 6. Complete verification using an authentication method that can verify your identity.
7. Passkey Registration The screen appears. 7. Create on another device Click the button.(Android or iOS)
   
   
8. The QR code appears on the screen. 8. Scan the QR code to generate a passkey on your mobile.
   
   
9. When you enter a fingerprint or PIN code on mobile, the Registration Complete screen appears.
   
   

SingleID Authenticator Register authentication tool

The SingleID Authenticator is an authentication tool provided for the SingleID service.

SingleID Authenticator enrollment consists of the following four steps.

1. Verification step: This is the identity verification step before registering the SingleID Authenticator authentication tool.
2. Installation Step: This is the user’s SingleID installation guide step.
3. Registration Stage: This step registers a new mobile app and registers the service.
4. Completion stage: This is the final step to confirm that the registration was completed successfully.

Verification step

This is the step of verifying your identity before using the authentication tool. To view the identity verification process, refer to 로그인 및 인증하기.

Installation steps

There are three main ways to install the SingleID mobile app.

• How to install SingleID Authenticator by having the user scan a QR code on their mobile, or by searching for “SinlgeID” on Google Play (for Android) or the App Store (for iOS).
• How to install by entering your mobile phone number and receiving the download link via SMS
• How to install using a manual download link After installing the SingleID Authenticator app and clicking the Next button, you will proceed to the registration step.

Registration Step

Install the SingleID Authenticator mobile app on the mobile phone you want to register, then launch SingleID Authenticator.

Complete the registration process using the three steps below.

1. Service Registration: In the SingleID Authenticator app, click the ‘+’ at the top.
2. Enter QR or authentication number: Scan the QR code or enter the authentication code to register.
3. Service registration complete: Click the Confirm button to complete the registration.

Completion Phase

After registration is completed in SingleID Authenticator, the Registration Complete screen appears. You can perform first- and second-factor authentication with the Windows Hello authentication tool on the next login.

Register TOTP Authenticator tool

TOTP Authenticator registers 3rd Party TOTP to support various authentication tools.

TOTP Authenticator enrollment consists of the following four steps.

1. Verification step: This is the identity verification step before registering the SingleID Authenticator authentication tool.
2. Installation Step: This is the user’s SingleID installation guide step.
3. Registration Stage: This step registers a new mobile app and registers the service.
4. Completion Stage: This is the final step to confirm that the registration was completed successfully.

Verification step

This is the step of verifying your identity before using the authentication tool. If you want to view the identity verification procedure, please refer to 로그인 및 인증하기.

Installation Steps

There are two main ways to install the TOTP Authenticator.

• Mobile app
• Web browser extension

Click the Next button to proceed to the registration step.

Service Registration and Verification Phase

This step registers and verifies the 3rd Party TOTP Authenticator you wish to add.

Complete the registration process in the two steps below.

1. Service Registration: Scan the QR code of the TOTP Authenticator you want to register, or enter the manual code. 1. Code registration is completed in the TOTP mobile app or extension.
2. Service verification: Run the TOTP mobile app or extension and enter the OTP.

Completion Phase

After registration is completed in SingleID Authenticator, the Registration Complete screen appears. You can perform first- and second-factor authentication with the TOTP Authenticator tool on the next login.

Administrator authentication

Authenticate

In the SingleID service, the administrator provides authentication by delegating identity verification on behalf of the user.

To perform administrator authentication, follow the steps below.

1. In the Identity verification selection method, if you cannot complete identity verification at the bottom of the screen, you can request verification from the administrator. 1. Click here. Click it.
2. Click the Request button.
3. You will be taken to the admin selection screen. 3. Select the administrator who requested authentication delegation and click the Request button.
4. Authentication delegation is requested to the selected administrator.
5. When the administrator approves the authentication delegation, it is automatically completed.

4 - Sign Up

Sign up

According to internal company policy, users who are not employees—such as partners, subsidiaries, and customers—can create an account through a separate registration.

Sign up via login page link

This is the method to sign up via the Sign Up link on the login page.

On the login page, at the bottom of the login section, click Sign Up in the phrase “If you don’t have an account, click Sign Up.”

Agree to terms

To sign up, you need to agree to the terms.

Enter Information

Perform the following procedure.

1. Enter the email you want to register.
2. After entering the email, click the Send OTP button to send the OTP code.
3. Enter the OTP code from the received email address, then click the Confirm button.
4. If you enter the verification code correctly, the Sign Up button will be activated.
5. Click the Sign Up button.

Enter information

Enter various personal information required for registration.

Sign up

After entering personal information, click the Sign Up button to complete the approval request. Once approval is complete, you can proceed to the next step. Once the administrator’s approval is complete, you can log in by resetting your password.

Sign up via invitation email

You can sign up through an invitation email from the administrator. Click the Sign Up button in the received email to register.

After that, the registration process is the same as Sign up via login page link.

5 - Find ID and Reset Password

Find ID

If the user forgets their ID, click Find ID on the login screen.

Find ID using mobile phone number

The user can find their ID by entering their name and mobile phone number.

Please follow the steps below.

1. Click the Mobile tab.
2. Please enter Name.
3. Please enter surname.
4. Please enter the country code and phone number.
5. Click the Send verification code button.
6. On the authentication code entry screen, enter the received authentication code and click the Confirm button.

Password Reset

Reset password

To reset your password, click Password Reset at the bottom of the login screen.

Perform identity verification

To set a password, the user must first complete identity verification. Clicking the Password Reset button brings up the Select Identity Verification Method screen according to the policy set by the administrator. For detailed information about authentication, refer to Login and Authentication.

Password Reset

After the user completes identity verification, they are taken to a screen where they can set a new password.
Passwords must be set to match the password pattern and complexity defined by the administrator’s policy. When a user enters a password, criteria that are met are displayed in green, and those that are not met are displayed in red. Set the password so that all items appear in green.

Reset the password as follows.

1. Please enter a new password.
2. If the newly entered password fails to meet any of the complexity or pattern requirements set by the administrator, generate a more complex password.
3. To prevent user input errors, please re-enter the password to match the one you entered.
4. Click the Change Password button.

When password setup is complete, click the Log in with password button to return to the login screen. When password setup is complete, click the Log in with password button to return to the login screen.

6 - Privacy Policy, Terms of Service, Service Desk

On the lower left of every screen, there are links to the Privacy Policy and Terms of Service, allowing users to view them at any time.

Privacy Policy

A Privacy Policy link is placed at the bottom left of every screen, allowing users to view the SingleID service’s privacy policy at any time.

To view the privacy policy, follow the steps below.

1. Click the Privacy Policy at the bottom left of the screen. You can view the latest version of the privacy policy.
2. If you want to view a previous version, select the desired version at the top to retrieve it.

Terms of Use

Place a Terms of Service link at the bottom left of every screen so that users can view the SingleID service terms at any time.

To review the terms of service, follow the steps below.

1. Click the Terms of Service at the bottom left of the screen. You can view the latest version of the Terms of Service.
2. If you want to view a previous version, select the desired version at the top to retrieve it.

Service Desk Information

If users have inquiries about SingleID, they can contact using the Service Desk phone number and the main email address at the bottom of the screen.

7 - PC SSO Agent

SingleID PC SSO Agent provides integrated SSO authentication services in a Windows Desktop environment.

SingleID PC SSO Agent provides the following functions.

• Integrated SSO and login/logout across web browsers
• PC device authentication
• Essential security software installation verification feature (SingleID administrator setting)

Check whether PC SSO Agent is installed

If the administrator has set a policy to use the PC SSO Agent, SingleID automatically checks whether the SingleID SSO Agent is installed on the user’s PC as follows.

1. After the user logs in with SingleID, it automatically checks whether the PC SSO Agent is installed.
2. If the PC SSO Agent is installed on the user’s PC, it automatically proceeds to the next screen; otherwise, it automatically redirects to the installation prompt screen.
3. If the installation prompt does not appear automatically, click the Next button to install the PC SSO Agent.

Using the download link for the SSO Agent installation

PC SSO Agent installation prompt screen: Click the ‘Download’ button to download the Agent program to your PC and install it.

Install SingleID PC SSO Agent

If you download the SingleID Agent.exe file to the PC and install it correctly, a tray labeled ‘ID’ will appear in the lower‑right corner of the PC’s tray. If the PC SSO Agent is installed correctly and SSO authentication succeeds, right‑click and click “View Status” to verify that it operates normally.

Re-authentication attempt

After installing the PC SSO Agent, you can either log in again from the beginning, or click the re-authenticate button at the bottom of the screen below to retry authentication using the Agent.

8 - My App

Recently used apps

When a user logs into the User Portal, the first thing they see is the My Apps menu. The left menu bar can be expanded or collapsed by clicking the arrow(→) icon at the bottom left.

When you click the My App menu, three submenus that are provided by default and cannot be edited will appear.

• Recently used apps
• Bookmark
• Default app

Among these, clicking Recent Apps will display the apps the user has recently used. Recent apps are shown up to a maximum of 12.

Bookmark

My Apps menu, when you click the Bookmark menu, the apps you have bookmarked are displayed. You can conveniently use frequently used apps by bookmarking them. You can add a bookmark by clicking the bookmark button at the lower right of the app card, and clicking it again will remove the bookmark. Up to 12 bookmarks are allowed.

Add/Delete Bookmark

If you click the Bookmark icon at the lower right of the app you want to add, it will be added to Bookmark. Clicking it once more will delete the bookmark.

Default App

The default app menu displays all apps available to the logged-in user. When the user clicks an app, they are authenticated via SSO and the app launches in a new browser window. If a disabled app is clicked, a popup appears indicating that the app is disabled.

Add Category

The user can click the Add Category button to create a category with a name of their choice and manage the app.

• After clicking the Add Category button, enter the category name and click the Check button.
• After adding a category, the user can click the More button located to the right of the category to move, edit, or delete the category.

If you delete a category while it contains apps, the remaining apps are moved to the Default App category.

9 - App Catalog

Using the App Catalog

When you click the app catalog menu, the list of apps that are pending approval is displayed by default.

The app catalog can be viewed as a list of apps in three states.

• Unused: state where a usage request can be made
• Pending Approval: The usage request has been completed and is awaiting approval.
• In Use: The usage request has been approved and is currently in use.

If an app in an unused state does not have a request button, the user cannot request it themselves due to company policy. Please contact the administrator if you wish to use it.

Request App Usage

To request usage of an unused app, the user clicks the Request button, enters the purpose for using the app, and then clicks the Request button.

The app usage approval process may vary depending on the administrator’s settings. By default, the approver list configured by the administrator is displayed, and if multiple approvers exist, the outcome is determined by whichever approver processes the approval or rejection first.

Once the app usage request is completed, you can view the request status from the two menus.

• You can check the status in the App Catalog > Pending Approval state.
• You can view the detailed information in App Usage Approval > My Requests.

In the My Requests list, click the App to view details, and when pending approval, you can cancel the request using the Cancel Request button.

10 - Notification

Notification

Click the notification menu to view the list of notifications. There are two types of notifications.

• Urgent: Tenant administrators post urgent notices that users can view before logging in, regardless of the user’s login status, such as urgent alerts (system outages, etc.)
• General: All notifications that are not emergency alerts, which the user can view in the Notifications menu after logging in.

Notifications menu, when clicked, is set by default to All status, so both urgent and regular notifications are shown. If there are unread notifications, they appear as a number next to the notification menu, and because they are marked with a red dot in the list, unread notifications can be easily recognized. If you click this notification, you can view the details.

Approval request

When you click the approval request menu, the administrator can view and cancel all users’ approval requests.

Approval requests consist of the Approval Request List and Approval Request Queue tabs.

Approval request list

There are several types of approval request statuses. You can easily filter and view using the Approval Request, Approved, Rejected, Cancel Submission buttons at the top. If you want an advanced search, you can use the advanced search in the search bar at the top right.

• Approval Request: Shows the status of all approval requests.
• Approval: Shows all approved statuses.
• Rejected: Shows approval request items that have been rejected.
• Submission Cancellation: Displays approval requests that have been cancelled after submission.

The description of the approval request list items is as follows.

11 - Approval Request

Request approval

The app usage approval menu provides two functions.

1. My Request Tab: A list of apps I have requested to use is displayed.
2. Approval List Tab: Displays the list of app usage requests submitted to me.

Request App Usage

To request usage of an unused app, the user clicks the Request button, enters the purpose for using the app, and then clicks the Request button again. The app usage approval process may vary by company.

By default, the list of approvers set by the tenant administrator is displayed, and when multiple approvers exist, it is determined by the result of the first approval or rejection.

Once the app usage request is completed, you can view the request status in both menus.

• You can check the status from the App Catalog > Pending Approval status.
• In Approval Request > My Requests, you can view the details and perform additional actions.

My request

In the My Requests list, you can click an app to view its details, and when the request is pending approval, you can cancel it using the Cancel Request button.

When usage approval is completed, the status item in my request list will change to Approved. If you click Approved App in the list, you can view the detailed usage approval information.

Approval List

1. If you are the app usage approver, please click the Approval List tab.

   • If the user has a pending approval request for app usage, you can see that the status column in the list shows Pending Approval.

2. Click the relevant list to view the details of the approval request.

3. After reviewing the details and leaving the approver’s comments, click the Approve button to grant the requester permission to use the app.

4. You can confirm that the status item has been changed to Approved in the Approval List tab.

By clicking the app in the list, you can also view the detailed information of the approval history that the user approved as an approver.

Approval List

1. If you are the app usage approver, please click the Approval List tab.

   • If the user is in a state where approval for app usage has been requested, you can see that the status item in the list is displayed as Pending Approval.

2. Click the relevant list to view the details of the approval request.

3. After reviewing the details and leaving the approver’s comments, click the Approve button to allow the requester to use the app.

4. You can confirm that the status item has been changed to Approved in the Approval List tab.

By clicking the app in the list, you can also view the detailed information of the approval history that the user approved as an approver.

12 - Personal Profile

Configure Privacy Settings

This is a menu for user settings.

To set your privacy settings, follow these steps.

1. Click the Personal Profile > Personal Information setting at the top right of the screen.
2. You can view the photo, name, email, phone number, language, and time zone.
3. Image: Image > Image Click Change to upload the icon image you want to display.
4. Language: Choose your desired language in Korean or English.
5. Language/Time Zone: Please select the time zone you are currently in. Click the City Search button to open the city search popup. Search for the desired city in English and select it.
6. Click the Save button at the bottom of the screen to save.

Configure Authentication

You can register a user’s authentication tool and set a preferred authentication tool.

To configure authentication, follow these steps.

1. Click the Personal Profile > Authentication setting at the top right of the screen.
2. Click the +Add New button to add using the authentication tool you prefer.
3. Click the Delete button to delete authentication tools you do not wish to use.
4. ☆ Click the icon to set your preferred authentication method.

Change Password

In the authentication settings, click Change Password to change your password after completing the identity verification process.

Check login history

You can view the user’s login history and environment.

To view a user’s login history/environment, follow these steps.

1. Click Personal Profile > Login History/Environment at the top right of the screen.
2. Login History tab allows you to view information such as login date and time, location, country, city, IP address, OS type, browser type, detection status, and result.
3. In the Login Environment tab, you can view details of any registered login environments, and if an environment is no longer used, you can delete it using the ‘Delete’ button.

Log out

Click the photo icon located at the top right of the screen and then click Logout.

When you click the Logout button, all applications visited through SingleID are logged out simultaneously, and if integrated logout is configured via the PC SSO Agent, logout also proceeds in the associated browsers.