Login using authentication method
Log in using authentication method
What is an authentication method?
Authentication method is commonly called Authenticator and refers to an authentication tool.
SingleID provides the following 9 authentication methods for user authentication.
- Password: Enter password on SingleID login screen
- Email OTP: Send OTP via email and enter OTP on the SingleID login screen
- SMS OTP: Send OTP via SMS and enter OTP on the SingleID login screen
- Knox Messenger OTP: Send OTP via Knox Messenger and enter OTP on the SingleID login screen.
- Knox Identity: Knox Portal authentication integration using user ID and password
- lo: When activated on PC, link the activated Windows Hello authentication with authentication results
- SingleID Authenticator Bio: Install the SingleID dedicated mobile app and link authentication using biometric authentication (fingerprint, facial)
- SingleID Authenticator PIN: Install the SingleID dedicated mobile app and link authentication with a PIN
- SingleID Authenticator mOTP: Install the SingleID dedicated mobile app and integrate authentication with mOTP (Mobile OTP)
- SingleID Authenticator TOTP: Install the SingleID dedicated mobile app and integrate authentication with TOTP (Time-based OTP)
- Passkey: Login and authentication using biometrics (fingerprint, facial), Mobile, PIN code without a password, based on Windows Hello
Set Preferred Authentication Method
The user logs into the User Portal provided by SingleID and provides settings for the primary and secondary authentication methods they prefer.
When the user sets their preferred method, the screen for selecting a verification method is skipped during login and authentication, allowing immediate authentication with first and second factor methods.
If you want to set your preferred authentication method, follow the steps below.
- User Portal > Personal Profile > Authentication settings click.
- Preferred 1st authentication (1st) method, 2nd authentication (2nd) method click the star (☆) for each.
When the setup is complete, it will be set in that method at the next login, providing convenient login.
Register authentication tool
All authentication methods can be set by the user. Registering an authentication method by the user is called enrollment (Enrollment). When a user account is first created, only email OTP is automatically enrolled (Enrollment) using the email information from the user data. Other authentication methods can be directly enrolled (Enrollment) by the user as needed.
I will explain the two methods of authentication registration (Enrollment).
- Register from Authentication Settings: User Portal > Profile > Authentication settings, click the bottom + Add New button to register.
- Register on the identity verification method selection screen: During login, first authentication; during second authentication, on the Identity Verification Method Selection screen, select the authentication method that has the gray check mark (V) and register.
First login
Consent to collection/use of personal information
SingleID requires consent for the collection/use of personal information when logging in for the first time or during a certain period. According to the consent procedure, select required, optional items to agree. Required items must be selected in order to log in.
Password Authentication
Password is the most basic authentication method as a SingleID basic authentication tool.
Enter password
To log in using the user ID, follow the steps below.
- Login screen > Account ID Enter the ID in the input field, and click the Next button.
- Enter the password in the Password field, and click the Next button to log in.
When the entered password is entered incorrectly
If the entered password is not correct, you can re-enter it with a message indicating it is wrong. The number of retry attempts allowed is as many as set by the administrator in the password policy.
When the password is entered incorrectly consecutively and gets locked
If you entered the password incorrectly and the device is locked, you can unlock it in two ways.
- Automatically unlock after 1~5 minutes: When the automatic unlock setting is enabled, the account will be locked for 1~5 minutes. After that period, login is possible.
- Unlock with password reset: When the administrator sets the password policy to password reset, a password reset is required. Login is possible after resetting the password. Find ID you can view the detailed contents.
Email OTP Authentication
Authenticate
If you want to authenticate with email OTP, an OTP will be sent to the email registered by the user.
If you want to authenticate with email OTP, follow the steps below.
- Click Email in Identity verification selection method.
- An OTP code will be sent to the registered email. Enter the OTP within the time set by the administrator (usually 3-5 minutes).
- After entering, click the Confirm button, and the authentication will be completed.
- Code Resend: If you exceed the input validity time, click the code resend button. The OTP code will be resent via email.
- Do you want to authenticate in a different way?: If the current authentication cannot be used, change to a different authentication method.
- If you have changed your email, please register.: Depending on the administrator settings, you can register (Enrollment) a different email for verification. You can check the details of enrollment at Email authentication tool enrollment.
If the code is entered incorrectly
If the user enters the OTP code incorrectly, they can re-enter it as many times as the administrator has specified.
If locked due to exceeding the user input limit
If you enter the OTP code incorrectly more times than the number set by the administrator, the screen will be locked for the time set by the administrator. After waiting for that time, you can enter again. Refresh and try again after the input restriction period.
SMS OTP authentication
Authenticate
If you want to authenticate with SMS OTP, an SMS OTP will be sent to the mobile registered by the user.
If you want to authenticate with email OTP, follow the steps below.
- Click Email in Identity Verification Selection Method.
- The OTP code will be sent to the registered mobile phone. Enter the OTP within the time set by the administrator (usually 3~5 minutes).
- After entering, click the Confirm button, and the authentication will be completed.
- Code Resend: If you exceed the input validity time, click the code resend button. The OTP code will be resent to your mobile phone.
- Would you like to authenticate in a different way?: If the current authentication cannot be used, switch to a different authentication method.
- If you have changed your mobile phone, please register.: Clicking the link will take you to a screen to enroll the new mobile. You can check the detailed information about enrollment at SMS authentication tool enrollment.
If you entered the code incorrectly
If the user enters the OTP code incorrectly, they can re-enter it as many times as the administrator specifies.
If locked due to exceeding the user input limit
If you enter the OTP code incorrectly more times than the number set by the administrator, the screen will be restricted from input for the time set by the administrator. After waiting for that time, you can input again. Refresh and try again after the input restriction period.
Knox Messenger OTP authentication
Authenticate
Knox Messaenger If you want to authenticate with OTP, the OTP will be sent to the Knox Messanger you are using.
If you want to authenticate Knox Messenger OTP, follow the steps below.
- From Identity verification selection method, click Knox Messenger.
- The OTP code will be sent via the Knox Messenger you are using. Enter the OTP within the time set by the administrator (usually 3~5 minutes).
- After entering, click the Confirm button, and the authentication will be completed.
- Resend Code: If you exceed the input validity time, click the resend code button. The OTP code will be resent to your mobile phone.
- Would you like to authenticate in a different way?: If the current authentication cannot be used, switch to a different authentication method.
- Would you like to use a different Knox ID?: Clicking the link will take you to a screen that enrolls a new Knox ID. You can view the detailed information for enrollment at Knox Messenger Authentication Tool Enrollment.
If you entered the code incorrectly
If the user enters the OTP code incorrectly, they can re-enter it up to the number of times specified by the administrator.
If locked due to exceeding user input limit
If you enter the OTP code incorrectly more times than the number set by the administrator, the screen will be locked for the amount of time set by the administrator. After waiting for that time, you can enter again. Refresh and try again after the input restriction period.
Knox Identity Password Authentication
Authenticate
If you want to authenticate with Knox Identity, you need to enter the Knox Identity password you are using.
If you want to authenticate with Knox Identity, follow the steps below.
- Click Knox Identity in Identity verification selection method.
- Please enter the password of your own Knox account.
- After entering, click the Confirm button, and the authentication will be completed.
If the password is entered incorrectly
If the user enters the password incorrectly, they can re-enter it up to the number of times specified by the administrator.
If locked due to exceeding user input limit
If you enter the password incorrectly more times than the number set by the administrator, the screen will be locked for the duration set by the administrator. You can enter after waiting for that time. Refresh and try again after the lockout period.
SingleID Authenticator authentication
SingleID service provides a mobile authentication app called SingleID Authenticator, and offers authentication in various ways.
Authentication Method
| Authentication method | Description |
|---|---|
| SingleID Authenticator Bio | Send a push via the installed SingleID Authenticator mobile app on the mobile device to request biometric authentication. |
| SingleID Authenticator PIN | Send a push via the installed SingleID Authenticator mobile app on the mobile device to request authentication with a PIN code. |
| SingleID Authenticator TOTP | Send a push using the installed ID Authenticator mobile app on the mobile to request authentication with TOTP. |
| SingleID Authenticator mOTP | Send a push using the installed SingleID Authenticator mobile app on the mobile device to request authentication with mOTP. |
- SingleID Authenticator installation and configuration method, please refer to SingleID Authenticator.
- SingleID Authenticator Detailed information on how to register the authentication tool can be found at Register Authentication Tool.
Passkey authentication
SingleID service provides simple authentication and multi-factor authentication through a window-based Passkey.
Authentication Method
- Convenient authentication: Provides easy login without ID/Password through Sign in with Passkey at the bottom of the login page.
- Multi-factor authentication: Provides easy login without needing ID/Password during secondary multi-factor authentication.
Authentication Types
- Mobile Passkey: Scan the QR code and log in using Android and iOS mobile
- Security key: Log in using the Windows security key
- PIN: Window login using PIN code
Passkey supported environment 1.Operating System(Laptop or Desktop)
- Windows 11, macOS Ventura, ChromeOS 109 or higher
- Mobile phone: iOS 16 or Android 9 or higher
- Hardware security key: hardware security key that supports the FIDO2 protocol
- Browse version
- Chrome 109 or higher
- Safari 16 or higher
- Edge 109
3.Device Settings
- Bluetooth activation
- Set password for screen lock
- PIN code registration
- Allow fingerprint or facial recognition
Admin Authentication
Authenticate
In the SingleID service, the administrator delegates identity verification on behalf of the user and provides authentication.
If you want to perform administrator authentication, follow the steps below.
- Identity verification selection method, if you cannot perform identity verification at the bottom of the screen, you can request verification from the administrator. Click here. Click it.
- On the administrator selection screen, select the administrator to delegate and click the Request button.
- After clicking the Request button and requesting approval from the selected administrator, the authentication will be completed.