MFA Portal

• 1: Login using authentication method
• 2: Register authentication tool
• 3: Set Up Personal Information

1 - Login using authentication method

Log in using authentication method

What is an authentication method?

Authentication method is commonly called Authenticator and refers to an authentication tool.

SingleID provides the following 9 authentication methods for user authentication.

• Password: Enter password on SingleID login screen
• Email OTP: Send OTP via email and enter OTP on the SingleID login screen
• SMS OTP: Send OTP via SMS and enter OTP on the SingleID login screen
• Knox Messenger OTP: Send OTP via Knox Messenger and enter OTP on the SingleID login screen.
• Knox Identity: Knox Portal authentication integration using user ID and password

• lo: When activated on PC, link the activated Windows Hello authentication with authentication results
• SingleID Authenticator Bio: Install the SingleID dedicated mobile app and link authentication using biometric authentication (fingerprint, facial)
• SingleID Authenticator PIN: Install the SingleID dedicated mobile app and link authentication with a PIN
• SingleID Authenticator mOTP: Install the SingleID dedicated mobile app and integrate authentication with mOTP (Mobile OTP)
• SingleID Authenticator TOTP: Install the SingleID dedicated mobile app and integrate authentication with TOTP (Time-based OTP)

• Passkey: Login and authentication using biometrics (fingerprint, facial), Mobile, PIN code without a password, based on Windows Hello

Set Preferred Authentication Method

The user logs into the User Portal provided by SingleID and provides settings for the primary and secondary authentication methods they prefer.

When the user sets their preferred method, the screen for selecting a verification method is skipped during login and authentication, allowing immediate authentication with first and second factor methods.

If you want to set your preferred authentication method, follow the steps below.

1. User Portal > Personal Profile > Authentication settings click.
2. Preferred 1st authentication (1st) method, 2nd authentication (2nd) method click the star (☆) for each.

When the setup is complete, it will be set in that method at the next login, providing convenient login.

Register authentication tool

All authentication methods can be set by the user. Registering an authentication method by the user is called enrollment (Enrollment). When a user account is first created, only email OTP is automatically enrolled (Enrollment) using the email information from the user data. Other authentication methods can be directly enrolled (Enrollment) by the user as needed.

I will explain the two methods of authentication registration (Enrollment).

• Register from Authentication Settings: User Portal > Profile > Authentication settings, click the bottom + Add New button to register.
• Register on the identity verification method selection screen: During login, first authentication; during second authentication, on the Identity Verification Method Selection screen, select the authentication method that has the gray check mark (V) and register.

First login

Consent to collection/use of personal information

SingleID requires consent for the collection/use of personal information when logging in for the first time or during a certain period. According to the consent procedure, select required, optional items to agree. Required items must be selected in order to log in.

Password Authentication

Password is the most basic authentication method as a SingleID basic authentication tool.

Enter password

To log in using the user ID, follow the steps below.

1. Login screen > Account ID Enter the ID in the input field, and click the Next button.
2. Enter the password in the Password field, and click the Next button to log in.

Email OTP Authentication

Authenticate

If you want to authenticate with email OTP, an OTP will be sent to the email registered by the user.

If you want to authenticate with email OTP, follow the steps below.

1. Click Email in Identity verification selection method.
2. An OTP code will be sent to the registered email. Enter the OTP within the time set by the administrator (usually 3-5 minutes).
3. After entering, click the Confirm button, and the authentication will be completed.

SMS OTP authentication

Authenticate

If you want to authenticate with SMS OTP, an SMS OTP will be sent to the mobile registered by the user.

If you want to authenticate with email OTP, follow the steps below.

1. Click Email in Identity Verification Selection Method.
2. The OTP code will be sent to the registered mobile phone. Enter the OTP within the time set by the administrator (usually 3~5 minutes).
3. After entering, click the Confirm button, and the authentication will be completed.

Knox Messenger OTP authentication

Authenticate

Knox Messaenger If you want to authenticate with OTP, the OTP will be sent to the Knox Messanger you are using.

If you want to authenticate Knox Messenger OTP, follow the steps below.

1. From Identity verification selection method, click Knox Messenger.
2. The OTP code will be sent via the Knox Messenger you are using. Enter the OTP within the time set by the administrator (usually 3~5 minutes).
3. After entering, click the Confirm button, and the authentication will be completed.

Knox Identity Password Authentication

Authenticate

If you want to authenticate with Knox Identity, you need to enter the Knox Identity password you are using.

If you want to authenticate with Knox Identity, follow the steps below.

1. Click Knox Identity in Identity verification selection method.
2. Please enter the password of your own Knox account.
3. After entering, click the Confirm button, and the authentication will be completed.

SingleID Authenticator authentication

SingleID service provides a mobile authentication app called SingleID Authenticator, and offers authentication in various ways.

Authentication Method

Passkey authentication

SingleID service provides simple authentication and multi-factor authentication through a window-based Passkey.

Authentication Method

1. Convenient authentication: Provides easy login without ID/Password through Sign in with Passkey at the bottom of the login page.
2. Multi-factor authentication: Provides easy login without needing ID/Password during secondary multi-factor authentication.

Authentication Types

• Mobile Passkey: Scan the QR code and log in using Android and iOS mobile
• Security key: Log in using the Windows security key
• PIN: Window login using PIN code

Admin Authentication

Authenticate

In the SingleID service, the administrator delegates identity verification on behalf of the user and provides authentication.

If you want to perform administrator authentication, follow the steps below.

1. Identity verification selection method, if you cannot perform identity verification at the bottom of the screen, you can request verification from the administrator. Click here. Click it.
2. On the administrator selection screen, select the administrator to delegate and click the Request button.
3. After clicking the Request button and requesting approval from the selected administrator, the authentication will be completed.

2 - Register authentication tool

Register authentication tool (Enrollment)

All authentication tools are to be registered and used by the user themselves as a principle. The act of a user registering an authentication tool is called enrollment (Enrollment). When a user is first created, only Email OTP is automatically registered using the email information among the user information. The remaining information can be directly registered by the user as needed.

There are three ways to register.

1. Login screen > ID/Passwrod entry > Select authentication method Register on the screen
   • If you click the authentication tool marked as ‘Registration required’ (gray check mark) on the authentication method selection screen, you can register.
2. User Portal(after login) > Profile > in authentication settings +Add New Click the button to register
3. Register via the registration message link at the bottom of all authentication screens
   • The screen below is an example of an SMS verification screen. At the bottom, you can click the ‘If you have changed your mobile phone, please register.’ message to register.
   • You can change it through a message below all authentication code inputs (Message format: ~ please register.)

Register email verification tool

Email registration consists of the following three steps.

1. Verification Stage: This is the identity verification stage before registering the email authentication tool.
2. Registration Stage: This is the step where you register a new email and check if the number is valid.
3. Completion Stage: This is the final step to confirm that the registration has been completed successfully.

Verification Stage

This is the step of verifying your identity before using the authentication tool. To view the identity verification process, refer to Login.

Registration Stage

It is the step of registering the email address the user wants to register and checking the email address’s validity.

The user can proceed with the following procedure.

1. If you complete identity verification in the confirmation step, you will automatically move to the registration step.
2. Please enter the email address you want to register.
3. Send verification code button을 클릭하세요.
4. Check the OTP code sent to the entered email address and enter the OTP code on the screen.
5. If the authentication code is entered correctly, it moves to the completion stage.

Completion Stage

The registration complete screen will appear, and on the next login you can perform first and second authentication using the email verification tool.

Register SMS authentication tool

SMS registration consists of the following three steps.

1. Verification step: This is the identity verification step before registering the SMS authentication tool.
2. Registration Stage: This is the stage where you register a new mobile phone number and check if the number is valid.
3. Completion Stage: This is the final step to confirm that the registration has been completed successfully.

Verification Stage

It is the step of identity verification before using the authentication tool. To view the identity verification process, refer to Login.

In the verification stage, the authentication method to be used can only be authenticated using the authentication tool set by the administrator.

Registration Stage

This is the step of registering the mobile phone number the user wants to register and checking the validity of the mobile phone number.

The user proceeds as follows.

1. If you complete identity verification in the confirmation step, you will automatically move to the registration step.
2. Select the country code and enter the mobile phone number you want to register.
3. Click the Send verification code button.
4. Check the OTP code sent to the entered mobile phone number, and enter the OTP code on the screen.
5. If the authentication code is entered correctly, it moves to the completion stage.

Completion Stage

Registration Complete The screen will appear, and on the next login you can perform first and second authentication using the SMS verification tool.

Register Knox Messenger authentication tool

Knox Messenger registration consists of the following three steps.

1. Verification Stage: This is the identity verification stage before registering the Knox Messenger authentication tool.
2. Registration step: Enter the Knox ID to register. This is the step that checks whether the Knox ID to be registered is valid.
3. Completion Stage: This is the final step to confirm that the registration has been completed successfully.

Verification Stage

It is the step of verifying your identity before using the authentication tool. To view the identity verification process, refer to Login.

In the verification stage, the authentication method to be used can only be authenticated using the authentication tool configured by the administrator.

Registration Stage

This is the step of registering the mobile phone number the user wants to register and checking the validity of the mobile phone number.

The user proceeds as follows.

1. If you complete identity verification in the confirmation step, you will automatically move to the registration step.
2. Enter the Knox ID to register.
3. Click the Send verification code button.
4. Check the OTP code sent to the Knox Messenger of the entered Knox ID, and enter the OTP code on the screen.
5. If the authentication code is entered correctly, it moves to the completion stage.

Completion Stage

Registration Complete screen will appear, and on the next login you can perform first and second authentication using the Knox Messenger authentication tool.

Register Passkey authentication tool

SingleID Authenticator is an authentication tool provided to the SingleID service.

Passkey enrollment consists of the following three steps.

1. Verification stage: It is the identity verification stage before registering the Passkey authentication tool.
2. Registration Stage: This is the Passkey registration stage.
3. Completion Stage: This is the final step to confirm that the registration has been completed successfully.

Verification Stage

This is the step to verify your identity before registering the authentication tool. To view the identity verification process, refer to Login and Authenticate.

Registration Stage

This is the step to verify the mobile phone you want to register the Passkey on or the PC environment you are accessing.

Please complete the registration process in the four steps below.

1. Activation: This is a guide to the Passkey supported environment.
2. Confirm: Complete identity verification using an authentication method.
3. Registration: Passkey registration stage. Create on this device button click registers the passkey on the PC. Create on another device button click registers with a mobile phone or hardware security key.
4. Complete: Registration Complete is the step to confirm that it has been completed. Click the Continue button.

Completion Stage

After the Passkey registration is completed, the registration complete screen appears. At the next login, you can perform first and second factor authentication using the Windows Hello authentication tool.

SingleID Authenticator Register authentication tool

SingleID Authenticator is an authentication tool provided to the SingleID service.

SingleID Authenticator enrollment consists of the following four steps.

1. Verification Stage: This is the identity verification stage before registering the SingleID Authenticator authentication tool.
2. Installation step: This is the user’s SingleID installation guide step.
3. Registration Stage: This is the stage to register a new mobile app and for service registration.
4. Completion Stage: This is the final step to confirm that the registration has been completed successfully.

Confirmation Stage

Before using the authentication tool, this is the step to verify your identity. To view the identity verification process, refer to Login.

Installation Steps

There are three main ways to install the SingleID mobile app.

• How to install ‘SingleID Authenticator’ by recognizing a QR code on the user’s mobile, or searching for ‘SinlgeID’ on Google Play (for Android) or the App Store (for iOS).
• How to install by entering your mobile phone number and using the download link via SMS
• How to install via manual download link SingleID Authenticator install the app and click the Next button to move to the registration step.

Registration Stage

After installing the SingleID Authenticator mobile app on the mobile phone you want to register, run the SingleID Authenticator.

Please complete the registration process in the three steps below.

1. Service Registration: In the SingleID Authenticator app, click the ‘+’ at the top.
2. QR or authentication number input: Scan QR code or enter authentication code to register.
3. Service Registration Complete: Click the Confirm button to complete registration.

Completion Stage

SingleID Authenticator after registration is completed Registration Complete screen appears. On the next login, you can perform first and second factor authentication using the Windows Hello authentication tool.

Registration Stage

After installing the SingleID Authenticator mobile app on the mobile phone you want to register, run the SingleID Authenticator.

Perform the registration process in the three steps below.

1. Service Registration: Click the ‘+’ at the top in the SingleID Authenticator app.
2. QR or authentication number input: Scan QR code or enter authentication code to register.
3. Service registration complete: Confirm Click the button to complete the registration.

Completion Stage

SingleID Authenticator after registration is completed, the Registration Complete screen appears. At the next login, you can perform first and second factor authentication using the Windows Hello authentication tool.

3 - Set Up Personal Information

Set Up Personal Information

This menu is for the user’s environment settings.

To set up your personal information, follow these steps:

1. Click on Personal Profile > Personal Information settings in the top right corner of the screen.
2. You can view your photo, name, email, phone number, language, and time zone.
3. Photo: Click on Photo > Change Photo to upload the icon image you want to display.
4. Language: Select your desired language, either Korean or English.
5. Time Zone: Select the time zone where you are currently located. Click the City Search button to open the city search popup window, search for your city in English, and select it.
6. Click the Save button at the bottom of the screen to save your changes.

Set Up Authentication

You can register your authentication tools and set your preferred authentication tool.

To set up authentication, follow these steps:

1. Click on Personal Profile > Authentication settings in the top right corner of the screen.
2. Click the + Add New button to add your desired authentication tool.
3. Click the Delete button to delete the authentication tool you no longer want to use.
4. Click the Star (☆) icon to set your preferred authentication method.

Change Password

In the authentication settings, you can change your password by going through the self-verification authentication process.

Check Login History

You can check your login history/environment.

To view your login history/environment, follow these steps:

1. Click on Personal Profile > Login History/Environment in the top right corner of the screen.
2. In the Login History tab, you can view information such as login time, location, country, city, IP address, OS type, browser type, detection, and results.
3. In the Login Environment tab, you can view detailed information if you have registered login environments, and delete them if you no longer use them.

Log Out

Click on the photo icon in the top right corner of the screen and click Log Out.

The Log Out button will log you out of all applications you visited through SingleID, and if PC SSO Agent is set up for integrated logout, it will also log you out of associated browsers.