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FAQ

Common

I am unable to access the CAM site.

  • The CAM site can only be accessed from the allowed internal network of the tenant.
  • Please check if the network you are accessing is an accessible environment.
  • Refer to Getting Started > Network Environment.

Do I need to process the firewall in advance?

  • To access resources through the CAM site, firewall registration must be done in advance from CAM to the accessing resources (Jumphost).
  • For the contents required for firewall registration, please inquire with the tenant administrator.

I am unable to log in.

  • Membership registration and login follow the SingleID system, so you must go through SingleID’s sign-in process or your company’s SSO process (e.g., Knox SSO), followed by MFA (e.g., SMS, Email, etc.) to access the CAM portal.
  • When accessing for the first time, select the MFA method (SMS, Email, etc.), and the OTP will be sent to the phone number or email stored in Knox personal information, if SSO is configured for Knox, and you can log in by entering the OTP. If your phone number has changed, it may take some time for the Knox personal information to be updated and reflected in SingleID, so please try again.

Project

Is there anything I need to prepare in advance to register a cloud account?

  • To register an account in CAM, you need to create a new role in CSP IAM and have the CAM service account assume that role.
  • Add the policies required by CAM to create a new role and add the CAM service account as a trusted entity.
  • For a detailed guide on registering a new role in CSP IAM, please refer to add account section of Configuration manual.

I am unable to register an account.

  • When registering an account, the consistency of the account ID and role name is checked.
  • Please enter the CSP account ID information in the account ID and the role name information created in CSP IAM according to the guide.
  • Also, check if the role was created correctly according to the guide.

I registered an account, but the information is not visible.

  • The account information will be exposed on the project screen’s account list only after the approval for account registration is completed.
  • If Knox approval system is used as an approval system, please check the approval status in Knox approval.

Console Access

An error message appears on the CSP console login screen.

  • The CAM site provides CSP login based on console roles, and if there is no role that the user can log in to, CSP recognizes it as an invalid request and displays an error message.
  • If you see the message “Your request included an invalid SAML response,” please request an CSP role from the PM or PL.
  • After the PM or PL registers the user to the role and the approval is completed, you can log in by selecting the corresponding role on the CSP console screen.

I am unable to access the CSP console login screen.

  • The CAM site has restrictions on accessing some services depending on the access environment.
  • While the CAM site can be accessed from the internal network environment, resource access may be allowed only for specific IP ranges for each tenant. Please check your access environment and inquire with the tenant administrator.

I created a role and policy, but the role is not visible on the CSP console login screen.

  • It may take a few minutes for the role and policy to be actually created and applied in CSP.
  • Or, the user registration and approval for the role must be completed for the registered user to select the role on the CSP console login screen, so please check the user registration and approval status.

I get an ‘Invalid CSP policy JSON.’ error message and policy creation fails.

  • This is a CSP error that occurs when the input JSON template is not supported by CSP.
  • Please check the input JSON and rewrite it in a valid format.

I get an ‘Unable to complete due to a CSP error response.’ error message and role mapping fails.

  • This is a CSP error that occurs when the JSON of the policy being mapped or the policy to be mapped is invalid.
  • Please delete the corresponding policy and create a new policy in a JSON format supported by CSP.

Resource Access

Is there anything I need to prepare in advance to access resources?

  • To access resources through the CAM site, you need to apply for access permissions by account and resource type and get approval.
  • Please apply and get approval through the authority request menu.
  • After approval, you need to install the client agent on the PC you want to access and register the IP of the access environment.
  • You can install the client agent by clicking the Download Client Agent button in the PC settings menu, and you can register up to 5 IPs.
  • Refer to Resource Access > PC Settings.

I get an ‘Access to PRD server resources is restricted to ‘VDI for server connect’ environments where the Internet is blocked.’ error message and resource access fails.

  • Access to PRD resources is restricted in general internal network environments.
  • PRD resources can only be accessed from specific IP ranges where the Internet is blocked. For tenant-specific restricted environments, please inquire with the tenant administrator.

I get a ‘Resource connect is restricted due to unauthorized IP.’ error message and resource access fails.

  • This error occurs because the current access IP is not registered in the CAM site.
  • To access resources through the CAM site, you need to register the IP of the access environment in advance.
  • Please register the IP of the access environment in the PC settings menu and use it.
  • Refer to Resource Access > IP Registration.

I get an ‘Unable to connect to the resource since the local port you entered is already in use.’ error message and resource access fails.

  • This message appears when the local port you entered is already in use by another application on your PC.
  • Please enter an unused port between 1024 and 65,535 and try again.

What are the supported OS, DB vendors, and versions for enrolling resources?

  • Currently, OS supports Ubuntu and Amazon Linux, and DB supports some versions of PostgreSQL, MySQL, Aurora PostgreSQL, and Aurora MySQL.
  • For detailed version information of each OS/DB, please refer to Getting Started > Service Scope.

I get a ‘The address information you provided is not valid.’ error message and resource registration fails.

  • This message appears when the address information of the resource to be registered is invalid.
  • Please check the IP and port information of the address and try again.

I get an ‘Invalid authentication credentials. Please check your credentials, then try again.’ error message and resource registration fails.

  • This message appears when the root user information of the resource to be registered is invalid.
  • Please check the ID and password information of the root account and try again.

I get an ‘Unable to connect to the resource because the PC agent is not connected.’ error message and resource access fails.

  • This occurs when the Client Agent is not automatically executed when the PC is running.
  • We recommend restarting the PC to automatically execute the Client Agent, or reinstalling and executing the Client Agent.

I get an ‘Unable to connect to the resource. Please try again after checking the resource status.’ error message and resource access fails.

  • This occurs when the resource to be accessed is not in an accessible state.
  • Please check if the resource can be accessed through the network and try again after taking necessary actions.
Configuration
SingleID Authenticatior