Authenticating Users

Authenticating with PUSH

Registered users will automatically receive a PUSH notification on their mobile app from the service for additional authentication. To authenticate using PUSH, follow the procedure below.

1. When additional authentication is requested, the SingleID Authenticator receives a PUSH notification. Tap the PUSH notification to launch the app.
2. Authenticate using your preferred method.
3. If authentication is successful, return to the browser to complete the authentication.

Requesting Manual Authentication

If you don’t tap the PUSH notification or didn’t receive it, you can request additional authentication directly from the app. To authenticate by requesting authentication from the app, follow the procedure below.

1. Launch the app and click the + button at the top right.
2. Scan the QR code or enter the manual code displayed on the web browser into the mobile app.
3. Once the input is complete, the authentication service will be registered.

Authenticating with OTP

For users registered with the OTP service, the additional authentication screen will automatically send OTP information to the user’s mobile app via PUSH. To confirm and authenticate OTP in the app, follow the procedure below.

1. When OTP authentication is requested, the SingleID Authenticator receives a PUSH notification. Tap the PUSH notification to launch the app.
2. Check if the OTP displayed in the app matches the OTP on the web screen. If they match, select Confirm in the app.
3. If authentication is successful, return to the browser to complete the authentication.