How-to guides

The user can create the service by entering the required information for using the Secured VPN (Virtual Private Network) service through the Samsung Cloud Platform Console.

Secured VPN Create

You can apply for and use the Secured VPN service from the Samsung Cloud Platform Console.

To request the creation of a Secured VPN service, follow the steps below.

1. All Services > Security > Secured VPN Click the menu. Go to the Secured VPN Service Home page.

2. Service Home page, click the Secured VPN Service Request button. Navigate to the Support Center > Service Request List > Service Request page.

3. Service Request page, enter or select the relevant information in the required input fields.

   • In the task category, select Secured VPN creation.

     Input Item	Detailed Description
     Title	Enter the title of the service request content Example: Secured VPN service creation request
     Region	Select the location of Samsung Cloud Platform Automatically filled with the region corresponding to the Account
     Service	Select the service category and service. If the Secured VPN service request button is pressed, it is entered automatically Service Category: Security Service: Secured VPN
     Task Category	Select the type you want to request Secured VPN creation: select when requesting a new service
     Content	Guidance on creating and applying basic customer information Content to write: End customer/MSP information
     Attachment	Upload the completed Secured VPN service application form (required) and any additional files you wish to share Each attached file can be up to 5 MB, with a maximum of 5 files Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif files can be attached

     Table. Secured VPN Service Creation Request Items

4. After checking the application process and reference information, click the Form Download > Service Request Form Download button to download the Secured VPN Service Application Form.

5. Secured VPN service application form please fill it out.

   • Refer to the item descriptions in the Application Information and Control Information tabs, and fill out the required items.

     Category	Details
     Application Information	Fill in required items such as application type, usage period, basic information, etc. Application type: select application Usage period: enter desired start date Guaranteed bandwidth: select bandwidth Basic information: enter Account name, Project name, recipient information
     Control information	Common application information, same model/different model connection application information, etc. Fill required items (need to specify purpose per IP) Same-model connection application information: when connecting SECUI equipment Different-model connection application information: when connecting equipment other than SECUI

     Table. Secured VPN Service Creation Application Form Main Contents

6. Attach the completed application form in the attachment area.

7. On the service request page, click the Request button.

   • When the application is completed, check the submitted details on the Support Center > Service Request List page.

8. After the monitoring officer verifies the submitted service request, the process for using the service proceeds.

9. Secured VPN service will be launched.

Secured VPN Cancel

If you want to request termination of Secured VPN service, follow the steps below.

1. All Services > Management > Support Center Click the menu. Support Center > Service Home Navigate to the page.
2. Support Center Service Home on the page click the Service Request button. Service Request List page navigate.
3. Service Request List page, click the Service Request button. Service Request page will be opened.
4. Service Request page, enter or select the relevant information in the required input fields.
   • In the work category, please select Secured VPN termination.

     Input Item	Detailed Description
     Title	Enter the title of the service request content Example: Secured VPN Service Termination Request
     Region	Select the location of Samsung Cloud Platform Automatically filled with the region corresponding to the Account
     Service	Select service category and service Service Category: Security Service: Secured VPN
     Task Category	Select the type you want to request Secured VPN termination: select if you want to terminate the service
     Content	Guidance on creating and applying basic customer information Content to write: End customer/MSP information
     Attachment	Upload the completed Secured VPN service application form (required) and any additional files you wish to share Each attached file can be up to 5 MB, with a maximum of 5 files Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif files can be attached

     Table. Table. Secured VPN Service Termination Request Items
5. Application Process and Reference Information after checking, click the Form Download > Service Request Form Download button to download the Secured VPN Service Application Form.
6. Secured VPN Service Application please fill out.
   • Refer to the item descriptions in the Application Information and Control Information tabs, and fill out the required items.

     Category	Detailed Content
     Application Information	Fill in required items such as application type, usage period, basic information, etc. Application type: select termination Usage period: enter desired termination date Guaranteed bandwidth: select the bandwidth applied for Basic information: enter Account name, Project name, recipient information
     Control Information	When terminating the entire service, no input is required

     Table. Secured VPN Service Termination Application Form Main Contents
7. Attach the completed application form in the attachment area.
8. On the service request page, click the Request button.
   • When the application is completed, check the applied content on the Support Center > Service Request list page.
9. After the monitoring staff verifies the submitted service request, if the monitored target IP is deleted, the termination process is completed.
   • Service termination takes 3 business days, including the cancellation request date.