How-to guides

Users can apply for the service by entering the required information for using the Secured Firewall service through the Samsung Cloud Platform Console.

Create Secured Firewall

You can request and use the Secured Firewall service from the Samsung Cloud Platform Console.

To request the creation of a Secured Firewall service, follow these steps.

1. Click the All Services > Security > Secured Firewall menu. You will be taken to the Service Home page of Secured Firewall.

2. On the Service Home page, click the Secured Firewall Service Request button. You will be taken to the Support Center > Service Request List > Service Request page.

3. Service Request page, enter or select the required information in the mandatory input fields.

   • Select Secured Firewall creation in the task type.

     Input field	Detailed description
     Title	Enter the title of the service request Example: Secured Firewall service creation request
     Region	Select the location of the Samsung Cloud Platform Automatically entered with the region corresponding to the Account
     Service	Select the service category and service. If you click the Secured Firewall service request button, it is entered automatically Service Category: Security Service: Secured Firewall
     Task classification	Select the type you want to request Create Secured Firewall: select when requesting a new service
     content	Customer Basic Information Entry and Application Process Guide Content: End Customer/MSP Information
     Attachment	If you have a completed Secured Firewall service application (required) and any additional files you wish to share, proceed with the upload You can attach up to 5 files, each no larger than 5 MB Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, and tif files can be attached

     Table. Secured Firewall Service Creation Request Items

4. After reviewing the application process and reference information, click the Form Download > Service Request Form Download button to download the Secured Firewall Service Application Form.

5. Please fill out the Secured Firewall Service Application.

   • Refer to the item descriptions in the Application Information and Monitoring Information tabs and complete the required fields.

     Category	Detailed description
     Application Information	Fill in required items such as application type, usage period, and basic information Application type: select application Usage period: enter desired start date, contract status, and estimated usage period Basic information: enter Account name, Project name, and recipient information
     Monitoring information	Enter required items such as protected IP and exception handling IP (specify purpose per IP) Specify application category per IP New: select when applying for a new service Public-sector customers do not need to fill this out

     Table. Main contents of the Secured Firewall service creation request form

6. Attach the completed application form in the attachment area.

7. Click the Request button on the service request page.

   • After the request is completed, check the submitted details on the Support Center > Service Request List page.

8. After the monitoring personnel review the submitted service request, they proceed with the process to use the service.

9. The Secured Firewall service is now being launched.

Terminate Secured Firewall

To request termination of the Secured Firewall service, follow the steps below.

1. Click the All Services > Management > Support Center menu. You will be taken to the Support Center > Service Home page.
2. On the Support Center Service Home page, click the Service Request button. You will be taken to the Service Request List page.
3. On the Service Request List page, click the Service Request button. You will be taken to the Service Request page.
4. Service Request page: enter or select the required information in the mandatory input fields.
   • Select Secured Firewall termination in the task type.

     Input field	Detailed description
     Title	Enter the title of the service request Example: Secured Firewall service termination request
     Region	Select the location of the Samsung Cloud Platform Automatically entered with the region corresponding to the Account
     Service	Select service category and service Service Category: Security Service: Secured Firewall
     Task classification	Select the type of request you want to make Terminate Secured Firewall: select when terminating the service
     content	Customer Basic Information Entry and Application Process Guide Content: End Customer/MSP Information
     Attachment	If you have a completed Secured Firewall service application (required) and any additional files you wish to share, proceed with the upload You can attach up to 5 files, each no larger than 5 MB Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, and tif files are allowed

     Table. Table. Secured Firewall Service Termination Request Items
5. After reviewing Application Process and Reference Information, click the Form Download > Service Request Form Download button to download the Secured Firewall Service Request Form.
6. Please fill out the Secured Firewall Service Application.
   • Refer to the item descriptions in the Application Information and Monitoring Information tabs, and fill out the required fields.

     Category	Detailed description
     Application Information	Fill in required fields such as request type, usage period, and basic information Request type: select termination Usage period: enter desired termination date Basic information: Account name, Project name, recipient information
     Monitoring information	When terminating the entire service, no input is required.

     Table. Main contents of Secured Firewall service termination application form
7. Attach the completed application form to the attachment area.
8. Click the Request button on the service request page.
   • After the request is completed, verify the submitted information on the Support Center > Service Request list page.
9. After the monitoring team reviews the submitted service request, the termination is completed once the monitored IP is deleted.
   • Service termination requires three business days, including the cancellation request date.