How-to guides

The user can apply for the service by entering the required information for using the Secured Firewall service through the Samsung Cloud Platform Console.

Secured Firewall Create

You can apply for and use the Secured Firewall service on the Samsung Cloud Platform Console.

Secured Firewall If you want to request service creation, follow the steps below.

1. All Services > Security > Secured Firewall Click the menu. Navigate to the Service Home page of Secured Firewall.

2. Click the Secured Firewall Service Request button on the Service Home page. Navigate to the Support Center > Service Request List > Service Request page.

3. Service Request page, enter or select the relevant information in the required input fields.

   • In the work category, select Secured Firewall creation.

     Input Item	Detailed Description
     Title	Enter the title of the service request content Example: Secured Firewall service creation request
     Region	Select the location of Samsung Cloud Platform Automatically filled with the region corresponding to the Account
     Service	Select the service category and service. Secured Firewall service request button is pressed, it is entered automatically Service Category: Security Service: Secured Firewall
     Task Category	Select the type you want to request Create Secured Firewall: select when requesting a new service
     Content	Guidance on creating and applying customer basic information Content to write: End customer/MSP information
     Attachment	Upload the completed Secured Firewall service application (required) and any additional files you wish to share Each attached file must be within 5MB, and up to 5 files can be attached Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif files can be attached

     Table. Secured Firewall service creation request items

4. After checking the application process and reference information, click the Form Download > Service Request Form Download button to download the Secured Firewall Service Application Form.

5. Secured Firewall service application form please fill out.

   • Refer to the item descriptions in the Application Information and Control Information tabs, and fill out the required items.

     Category	Details
     Application Information	Fill in required items such as application type, usage period, basic information Application Type: Select Application Usage Period: Desired start date, contract status, expected usage period input Basic Information: Account name, Project name, recipient information input
     Monitoring Information	Write required items such as protected target IP, exception handling IP, etc. (need to specify purpose per IP) Write application classification per IP New: select when applying for a new service Public customers do not need to fill out

     Table. Secured Firewall Service Creation Application Form Main Contents

6. Attach the completed application form in the attachment area.

7. On the service request page, click the Request button.

   • When the application is completed, check the applied content on the Support Center > Service Request List page.

8. After the monitoring officer verifies the submitted service request, the process for using the service proceeds.

9. Secured Firewall service will be launched.

Secured Firewall Cancel

Secured Firewall To request service termination, follow the steps below.

1. All Services > Management > Support Center Click the menu. Support Center > Service Home Go to the page.
2. Support Center Service Home on the page, click the Service Request button. Navigate to the Service Request List page.
3. Service Request List page, click the Service Request button. It navigates to the Service Request page.
4. Service Request page, enter or select the relevant information in the required input fields.
   • In the work category, select Secured Firewall termination.
     

     Input Item	Detailed Description
     Title	Enter the title of the service request content Example: Secured Firewall service termination request
     Region	Select the location of Samsung Cloud Platform Automatically filled with the region corresponding to the Account
     Service	Select service category and service Service Category: Security Service: Secured Firewall
     Task Category	Select the type you want to request Secured Firewall termination: select if you are terminating the service
     Content	Guidance on creating and applying customer basic information Content: End customer/MSP information
     Attachment	Upload the completed Secured Firewall service application (required) and any additional files you wish to share Each attached file must be within 5 MB, and up to 5 files can be attached Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif files can be attached

     Table. Table. Secured Firewall service termination request items
5. Application Process and Reference Information after checking, click the Form Download > Service Request Form Download button to download the Secured Firewall Service Application Form.
6. Secured Firewall Service Application Form please fill out.
   • Refer to the item descriptions in the Application Information and Control Information tabs, and fill out the required items.

     Category	Detailed Content
     Application Information	Fill in required items such as application type, usage period, basic information, etc. Application type: Select termination Usage period: Enter desired termination date Basic information: Account name, Project name, Recipient information
     Control information	When the entire service is terminated, no input is required

     Table. Secured Firewall Service Termination Application Form Key Contents
7. Attach the completed application form in the attachment area.
8. On the service request page, click the Request button.

• When the application is completed, check the submitted details on the Support Center > Service Request list page.

8. After the monitoring staff verifies the submitted service request, the termination process is completed once the monitored IP is deleted.
   • Service termination takes 3 business days, including the cancellation request date.