How-to guides

The user can create the service by entering the required information for using the Log Transmission service through the Samsung Cloud Platform Console.

Log Transmission Create

You can apply for and use the Log Transmission service from the Samsung Cloud Platform Console.

To request the creation of the Log Transmission service, follow the steps below.

1. All Services > Security > Log Transmission Click the menu. Navigate to Log Transmission’s Service Home page.

2. Click the Log Transmission Service Request button on the Service Home page. Navigate to the Support Center > Service Request List > Service Request page.

3. Service Request page, enter or select the relevant information in the required input fields.

   • In the work classification, select Create Log Transmission.

     Input Item	Detailed Description
     Title	Enter the title of the service request content Example: Log Transmission Service Creation Request
     Region	Select the location of Samsung Cloud Platform Automatically filled with the region corresponding to the Account
     Service	Select the service category and service. Log Transmission service request button is pressed, it is entered automatically Service Category: Security Service: Log Transmission
     Task Classification	Select the type you want to request Create Log Transmission: select when requesting a new service
     Content	Guidance on creating and applying basic customer information Content to write: End customer/MSP information
     Attachment	Upload the completed Log Transmission service application form (required) and any additional files you wish to share Each attached file must be within 5MB, and up to 5 files can be attached Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif files can be attached

     Table. Log Transmission Service Creation Request Items

4. After checking the application process and reference information, click the Form Download > Service Request Form Download button to download the Log Transmission Service Application Form.

5. Log Transmission service application form please fill out.

   • Refer to the item descriptions in the Application Information and Control Information tabs, and fill out the required items.

     Category	Detailed Content
     Application Information	Write required items such as application type, usage period, recipient information, etc. Application type: select application Usage period: enter desired start date Basic information: enter Account name, Project name, recipient information
     Monitoring Information	Write required items such as log transmission target, client company usage IP (range), etc. Write all items except special cases

     Table. Main contents of Log Transmission service creation application form

6. Attach the completed application form in the attachment area.

7. On the service request page, click the Request button.

   • When the application is completed, check the applied content on the Support Center > Service Request List page.

8. After the monitoring officer verifies the submitted service request, the process for using the service proceeds.

9. Log Transmission service will be launched.

Log Transmission Check detailed information

Log Transmission service proceeds with procedures after applying through SR. Unlike other services, Log Transmission detailed information cannot be viewed in the Console.

• To view detailed information, click the Support Center > Inquiry List page’s Inquiry button. On the Inquiry page, you can write and submit your questions.

Log Transmission Cancel

To request cancellation of the Log Transmission service, follow the steps below.

1. All Services > Management > Support Center Click the menu. Support Center > Service Home Navigate to the page.
2. Support Center Service Home on the page, click the Service Request button. Navigate to the Service Request List page.
3. Service Request List page, click the Service Request button. Service Request page will be opened.
4. Service Request on the page, enter or select the relevant information in the required input fields.
   • In the work classification, select Log Transmission cancellation.

     Input Item	Detailed Description
     Title	Enter the title of the service request content Example: Log Transmission Service Termination Request
     Region	Select the location of Samsung Cloud Platform Automatically filled with the region corresponding to the Account
     Service	Select service category and service Service Category: Security Service: Log Transmission
     Task Classification	Select the type you want to request Log Transmission termination: select if you are terminating the service
     Content	Guidance on creating and applying basic customer information Content to write: End customer/MSP information
     Attachment	Upload the completed Log Transmission service application form (required) and any additional files you wish to share Each attached file can be up to 5 MB, with a maximum of 5 files Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif files can be attached

     Table. Table. Log Transmission Service Termination Request Items
5. After checking the Application Process and Reference Information, click the Form Download > Service Request Form Download button to download the Log Transmission Service Application Form.
6. Log Transmission service application form please fill out.
   • Refer to the item descriptions in the Application Information and Control Information tabs, and fill out the required items.

     Category	Details
     Application Information	Fill in required items such as application type, usage period, recipient information, etc. Application Type: Select Application Usage Period: Enter desired service termination date Basic Information: Enter Account name, Project name, recipient information Usage amount does not need to be filled
     Control Information	Write required items such as log transmission target, client company usage IP (range) etc. Write all items except special cases

     Table. Log Transmission Service Termination Application Form Main Contents
7. Attach the completed application form in the attachment area.
8. On the service request page, click the Request button.
   • When the application is completed, check the submitted details on the Support Center > Service Request list page.
9. After the monitoring officer confirms the submitted service request, if the log transmission target and the customer’s used IP (range) are deleted, the termination process is completed.
   • Service termination takes 2-3 business days, including the cancellation request date.