How-to guides

Users can apply for the service by entering the required information for using the IPS service through the Samsung Cloud Platform Console.

Create IPS

You can apply for and use the IPS service from the Samsung Cloud Platform Console.

To request the creation of an IPS service, follow these steps.

1. Click the All Services > Security > IPS menu. You will be taken to the IPS Service Home page.
2. On the Service Home page, click the IPS Service Request button. You will be taken to the Support Center > Service Request List > Service Request page.
3. Service Request page, enter or select the required information in the mandatory input fields.
   • Select IPS creation in the task classification.

     Input field	Detailed description
     Title	Enter the title of the service request content Example: IPS Service Creation Request
     Region	Select the location of the Samsung Cloud Platform Automatically filled with the region corresponding to the Account
     Service	Select the service category and service. If you click the IPS service request button, it is entered automatically Service Category: Security Service: IPS
     Task classification	Select the type you want to request Create IPS: select when requesting a new service
     content	Guide to Creating Customer Basic Information and Application Process Content: End Customer/MSP Information
     Attachment	Upload the completed IPS service application (required) and any additional files you wish to share You can attach up to 5 files, each no larger than 5 MB Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif files are allowed

     Table. IPS Service Creation Request Items
4. After reviewing the application process and reference information, click the Form Download > Service Request Form Download button to download the IPS Service Application Form.
5. Please fill out the IPS Service Application.
   • Refer to the item descriptions in the Application Information and Monitoring Information tabs, and fill out the required fields.

     Category	Detailed description
     Application Information	Fill out required items such as application type, usage period, and basic information Application type: select application Usage period: enter desired start date, contract status, and estimated usage period Basic information: enter Account name, Project name, and recipient information
     Monitoring information	Enter required items such as protected IP and exception handling IP (specify purpose per IP) Specify application category per IP New: select when applying for a new service Public-sector customers do not need to fill this out

     Table. Main contents of the IPS service creation application form
6. Attach the completed application form in the attachment area.
7. On the service request page, click the Request button.
   • After the request is completed, check the submitted details on the Support Center > Service Request List page.
8. After the monitoring personnel review the submitted service request, they proceed with the process to use the service.
9. The IPS service is being launched.

Terminate IPS

To request termination of the IPS service, follow the steps below.

1. Click the All Services > Management > Support Center menu. Go to the Support Center > Service Home page.
2. On the Support Center Service Home page, click the Service Request button. You will be taken to the Service Request List page.
3. On the Service Request List page, click the Service Request button. You will be taken to the Service Request page.
4. Service Request page: enter or select the required information in the mandatory input fields.
   • Select IPS termination in the task type.

     Input field	Detailed description
     Title	Enter the title of the service request Example: IPS Service Termination Request
     Region	Select the location of the Samsung Cloud Platform Automatically filled with the region corresponding to the Account
     Service	Select service category and service Service Category: Security Service: IPS
     Task classification	Select the type you want to request IPS termination: select if you want to cancel the service
     content	Customer Basic Information Entry and Application Process Guide Content: End Customer/MSP Information
     Attachment	If you have a completed IPS service application (required) and any additional files you wish to share, proceed with the upload You can attach up to 5 files, each no larger than 5 MB Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif files can be attached

     Table. Table. IPS service termination request items
5. After reviewing the Application Process and Reference Information, click the Form Download > Service Request Form Download button to download the IPS Service Application Form.
6. Please fill out the IPS Service Application.
   • Refer to the item descriptions in the Application Information and Monitoring Information tabs and complete the required fields.

     Category	Detailed description
     Application Information	Fill in required fields such as request type, usage period, and basic information Request type: select termination Usage period: enter desired termination date Basic information: Account name, Project name, recipient information
     Monitoring information	When terminating the entire service, no input is required.

     Table. Main contents of IPS service termination application form
7. Attach the completed application form to the attachment section.
8. Click the Request button on the service request page.
   • Once the request is completed, verify the submitted information on the Support Center > Service Request list page.
9. After the monitoring staff verifies the submitted service request, the termination process is completed once the monitored IP is removed.
   • Service termination requires three business days, including the cancellation request date.