How-to guides

Users can create the service by entering the required information to receive the FPMS service through the Samsung Cloud Platform Console.

Create FPMS

You can create and use the FPMS service from the Samsung Cloud Platform Console.

To request the creation of an FPMS service, follow the steps below.

1. Click the All Services > Security > FPMS menu. Navigate to the FPMS Service Home page.
2. On the Service Home page, click the FPMS Service Request button. You will be taken to the Support Center > Service Request List > Service Request page.
3. Service Request page: enter or select the required information in the mandatory input fields.
   • In the task type, select FPMS Service Creation.

     Input field	Detailed description
     Title	Enter the title of the service request Example: FPMS Service Creation Request
     Region	Select the location of Samsung Cloud Platform
     Service	Select the service group and service. If you click the FPMS service request button, it is entered automatically Service Group: Security Service: FPMS
     Task classification	Select the task you want to request Create FPMS Service: Select if you are requesting a new service
     content	Check the service application process and reference information, then enter the detailed application details.
     Attachment	If you have additional files you want to share for the service application, proceed with the upload You can attach up to 5 files, each no larger than 5 MB Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif files can be attached

     Table. FPMS Service Creation Request Items
4. Check the required information entered on the Service Request page and click the Request button.
   • After completing the FPMS service application, a dedicated FPMS technical support representative will contact you by email to set up the installation and usage of FMPS.
   • After confirming the details with the dedicated FPMS technical support representative, the FPMS installation and related system integration work will proceed.

Check FPMS Application Details

After applying for the FPMS service, you can view the detailed information and processing steps.

To check the FPMS service application details, follow the steps below.

1. Click the All Services > Support Center menu. Go to the Service Home page of Support Center.
2. On the Service Home page, click the Service Request menu. You will be taken to the Service Request List page.
3. On the Service Request List page, select the request item. You will be taken to the Service Request Details page.
4. Check the detailed information and processing steps on the Service Request Details page.

Terminate FPMS

To request cancellation of the FPMS service, follow the steps below.

1. Click the All Services > Security > FPMS menu. Navigate to the Service Home page of FPMS.

2. On the Service Home page, click the FPMS Service Request button. Navigate to the Support Center > Service Request List > Service Request page.

3. Service Request page, enter or select the required information in the mandatory input fields.

   • Select FPMS Service Termination in the task type.

     Input field	Detailed description
     Title	Enter the title of the service request Example: FPMS Service Termination Request
     Region	Select the location of Samsung Cloud Platform
     Service	Select the service group and service. If you click the FPMS service request button, it is entered automatically Service Group: Security Service: FPMS
     Task classification	Select the operation you want to request FPMS Service Termination: Select if you want to terminate the service
     content	Review the service termination process and reference information, then enter the detailed application details.
     Attachment	If you have any additional files you want to share for service termination, proceed with the upload Attachments can be up to 5 MB each, with a maximum of 5 files Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif files are allowed

     Table. Table. FPMS Service Termination Request Items

4. Verify the required information entered on the Service Request page, and click the Request button.

   • After you complete the FPMS service termination request, the dedicated FPMS technical support staff will verify it and proceed with the FPMS service termination and deletion.