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How-to guides
The user can create the service by entering the necessary information to receive the FPMS service through the Samsung Cloud Platform Console.
Create FPMS
You can create and use the FPMS service in the Samsung Cloud Platform Console.
To request the creation of an FPMS service, follow the following procedure.
- Click all services > Security > FPMS menu. It moves to the Service Home page of FPMS.
- Service Home page, click the FPMS Service Request button. It moves to the Support Center > Service Request List > Service Request page.
- Service Request page, enter or select the corresponding information in the required input field.
- Select FPMS Service Creation in the work division.
| Input Item | Detailed Description |
|---|---|
| Title | Enter the title of the service request content
|
| Region | Select the location of Samsung Cloud Platform |
| Service | Select service group and service. If the FPMS service request button is pressed, it is automatically entered
|
| Work Division | Select the work you want to request
|
| Content | Check the service application process and notes, and enter the detailed application content |
| Attachments | If you have additional files you want to share for service application, you can upload them
|
Table. FPMS Service Creation Request Items
- Check the required information entered on the Service Request page and click the Request button. Once the FPMS service application is completed, the FPMS dedicated technical support manager will contact you by email for FMPS installation and usage settings. After checking the details with the FPMS dedicated technical support person in charge, FPMS installation and related system linkage work will be proceeded.
FPMS Application History Check
After applying for the FPMS service, you can check the detailed history and processing process.
To check the FPMS service application history, follow the following procedure.
- Click all services > Support Center menu. It moves to the Service Home page of Support Center.
- On the Service Home page, click the Service Request menu. It moves to the Service Request List page.
- On the Service Request List page, select the application item. It moves to the Service Request Details page.
- Service Request Details page to check the details and processing procedure.
Guide
FPMS detailed information can be found in a separate FPMS management portal.
- The management portal address will be sent separately by email after the FPMS installation is completed by the person in charge.
Cancel FPMS
To request the cancellation of FPMS service, please follow the following procedure.
- Click All Services > Security > FPMS menu. It moves to the Service Home page of FPMS.
- On the Service Home page, click the FPMS Service Request button. It moves to the Support Center > Service Request List > Service Request page.
- Service Request page, enter or select the corresponding information in the required input area.
- Select FPMS Service Cancellation in the work classification.
| Input Item | Detailed Description |
|---|---|
| Title | Enter the title of the service request content
|
| Region | Select the location of Samsung Cloud Platform |
| Service | Select service group and service. If the FPMS service request button is pressed, it is automatically entered
|
| Work Classification | Select the work you want to request
|
| Content | Check the service cancellation process and notes, and enter the detailed application content |
| Attachments | If you have any additional files you would like to share for service cancellation, please upload them
|
Table. Table. FPMS Service Cancellation Request Items
- On the Service Request page, check the required information entered and click the Request button.
- Once the FPMS service cancellation application is completed, the FPMS dedicated technical support person in charge will confirm and proceed with the FPMS service cancellation and deletion work.