How-to guides

Users can apply for the service by entering the required information for using the Endpoint Security Suite (ESS) service through the Samsung Cloud Platform Console.

Create ESS

You can apply for and use the ESS service from the Samsung Cloud Platform Console.

To request the creation of an ESS service, follow these steps.

1. All Services > Security > ESS Click the menu. Navigate to the Service Home page of ESS.
2. On the Service Home page, click the ESS Service Request button. You will be taken to the Support Center > Service Request List > Service Request page.
3. Service Request page: enter or select the required information in the mandatory input fields.
   • Select ESS creation in the task category.

     Input field	Detailed description
     Title	Enter the title of the service request content Example: ESS Service Creation Request
     Region	Select the location of the Samsung Cloud Platform Automatically entered with the region corresponding to the Account
     Service	Select the service category and service. If you click the ESS service request button, it is entered automatically Service Category: Security Service: ESS
     Task classification	Select the type you want to request Create ESS: select when requesting a new service
     content	Guide to the service application process and reference information
     Attachment	If you have a completed ESS service application (required) and any additional files you wish to share, proceed with the upload You can attach up to 5 files, each no larger than 5 MB Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, and tif files are allowed

     Table. ESS Service Creation Request Items
4. Check the required information entered on the Service Request page, and click the Request button.
   • When the request is completed, check the submitted details on the Support Center > Service Request List page.
   • After the service manager reviews the submitted service request, the process for using the service is initiated.

Check ESS application details

After applying for the ESS service, you can view the detailed information and processing steps.

To check your ESS service application details, follow these steps.

1. Click the All Services > Support Center menu. Go to the Service Home page of Support Center.
2. On the Service Home page, click the Service Request menu. You will be taken to the Service Request List page.
3. On the Service Request List page, select the request item. You will be taken to the Service Request Details page.
4. Service Request Details page lets you view detailed information and processing steps.

Terminate ESS

To request termination of the ESS service, follow the steps below.

1. Click the All Services > Security > ESS menu. Go to the Service Home page of ESS.

2. On the Service Home page, click the ESS Service Request button. You will be taken to the Support Center > Service Request List > Service Request page.

3. Service Request page, enter or select the required information in the mandatory input fields.

   • Select ESS Service Termination in the task category.

     Input field	Detailed description
     Title	Enter the title of the service request Example: ESS Service Termination Request
     Region	Select the location of the Samsung Cloud Platform automatically entered with the region corresponding to the Account
     Service	Select the service group and service. If you click the ESS service request button, it is entered automatically Service Group: Security Service: ESS
     Task classification	Select the task you want to request ESS Service Termination: select if you want to terminate the service
     content	Review the service termination process and reference information, then enter the detailed application details.
     Attachment	If you have any additional files you wish to share for service termination, proceed with the upload You can attach up to 5 files, each within 5 MB Only files with the following extensions are allowed: doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif

     Table. ESS Service Termination Request Items

4. Check the required information entered on the Service Request page, and click the Request button.

   • After you complete the ESS service termination request, the service manager will verify it, and the ESS service termination and deletion process will proceed.