How-to guides

The user can apply for the service by entering the required information for using the Endpoint Security Suite (ESS) service through the Samsung Cloud Platform Console.

Create ESS

You can apply for the ESS service from the Samsung Cloud Platform Console.

To request ESS service creation, follow the steps below.

1. All Services > Security > ESS Click the menu. Go to the Service Home page of ESS.
2. Service Home on the page, click the ESS Service Request button. Navigate to the Support Center > Service Request List > Service Request page.
3. Service Request page, enter or select the required information in the required input fields.
   • Select ESS creation in the work classification.

     Input Item	Detailed Description
     Title	Enter the title of the service request content Example: ESS Service Creation Request
     Region	Select the location of Samsung Cloud Platform Automatically filled with the region corresponding to the Account
     Service	Select the service category and service. If the ESS service request button is pressed, it is entered automatically Service Category: Security Service: ESS
     Task Classification	Select the type you want to request ESS creation: select when requesting a new service
     Content	Guide to the service application process and reference information
     Attachment	Upload the completed ESS service application form (required) and any additional files you wish to share Each attached file must be within 5MB, and up to 5 files can be attached Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif files can be attached

     Table. ESS Service Creation Request Items
4. Service Request Verify the required information entered on the page, and click the Request button.
   • When the application is completed, check the submitted request on the Support Center > Service Request List page.
   • After the service manager verifies the submitted service request, the process for using the service is carried out.

Check ESS application details

You can view the detailed information and processing steps after applying for the ESS service.

To check the ESS service application details, follow the steps below.

1. All Services > Support Center Click the menu. Navigate to Support Center’s Service Home page.
2. Click the Service Request menu on the Service Home page. You will be taken to the Service Request List page.
3. Service Request List page, select the request item. Service Request Details page will be displayed.
4. Service Request Details Check the detailed information and processing steps on the page.

Cancel ESS

To request termination of the ESS service, follow the steps below.

1. Click the All Services > Security > ESS menu. Go to the ESS Service Home page.

2. Click the ESS Service Request button on the Service Home page. Navigate to the Support Center > Service Request List > Service Request page.

3. Service Request on the page, enter or select the required information in the mandatory input fields.

   • Select ESS service termination in the work category.

     Input Item	Detailed Description
     Title	Enter the title of the service request content Example: ESS service termination request
     Region	Select the location of Samsung Cloud Platform Automatically filled with the region corresponding to the Account
     Service	Select service group and service. If the ESS service request button is pressed, it is entered automatically Service Group: Security Service: ESS
     Work Category	Select the task you want to request ESS Service Termination: Select if you want to terminate the service
     Content	Check the service termination process and reference notes, and enter detailed application content
     Attachment	If there are any additional files you want to share for service termination, proceed with the upload Each attached file can be up to 5 MB, with a maximum of 5 files Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif files can be attached

     Table. ESS Service Termination Request Items

4. Service Request page, verify the required information entered, and click the Request button.

• If you complete the ESS service termination request, the service manager will verify it, and the ESS service termination and deletion process will proceed.