How-to guides

Users can apply for the service by entering the required information for using the DDoS Protection service through the Samsung Cloud Platform Console.

Create DDoS Protection

You can apply for and use the DDoS Protection service from the Samsung Cloud Platform Console.

To request the creation of a DDoS Protection service, follow these steps.

1. Click the All Services > Security > DDoS Protection menu. Navigate to the Service Home page of DDoS Protection.
2. On the Service Home page, click the DDoS Protection Service Request button. You will be taken to the Support Center > Service Request List > Service Request page.
3. Service Request page, enter or select the required information in the mandatory input fields.
   • Select Create DDoS Protection in the task category.

     Input field	Detailed description
     Title	Enter the title of the service request Example: DDoS Protection Service Creation Request
     Region	Select the location of the Samsung Cloud Platform Automatically filled with the region corresponding to the Account
     Service	Select the service category and service. If you click the DDoS Protection service request button, it is entered automatically Service Category: Security Service: DDoS Protection
     Task classification	Select the type you want to request Create DDoS Protection: select when requesting a new service
     content	Guide to the service application process and reference information
     Attachment	Upload the completed DDoS Protection service application (required) and any additional files you wish to share You can attach up to 5 files, each no larger than 5 MB Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif files are allowed

     Table. DDoS Protection Service Creation Request Items
4. After reviewing the application process and reference information, click the Form Download > Service Request Form Download button to download the DDoS Protection Service Application Form.
5. Please fill out the DDoS Protection Service Application Form.
   • Refer to the item descriptions in the Application Information and Monitoring Information tabs and complete the required fields.

     Category	Detailed description
     Application Information	Fill out required items such as application type, usage period, and basic information Application type: select application Usage period: enter desired start date, contract status, and estimated usage period Basic information: enter Account name, Project name, and recipient information
     Monitoring information	Enter required fields such as protected IPs and exception handling IPs (purpose per IP must be specified) Specify application classification per IP New: select when applying for a new service

     Table. Main contents of the DDoS Protection service creation request form
6. Attach the completed application form in the attachment area.
7. Click the Request button on the service request page.
   • After the request is completed, check the submitted details on the Support Center > Service Request List page.
8. After the monitoring personnel review the submitted service request, they proceed with the process to use the service.
9. The DDoS Protection service is now available.

Cancel DDoS Protection

To request cancellation of the DDoS Protection service, follow the steps below.

1. Click the All Services > Management > Support Center menu. You will be taken to the Support Center > Service Home page.
2. On the Support Center Service Home page, click the Service Request button. You will be taken to the Service Request List page.
3. On the Service Request List page, click the Service Request button. You will be taken to the Service Request page.
4. Service Request page, enter or select the required information in the mandatory input fields.
   • Select DDoS Protection termination in the operation type.

     Input field	Detailed description
     Title	Enter the title of the service request Example: DDoS Protection Service Cancellation Request
     Region	Select the location of the Samsung Cloud Platform Automatically filled with the region corresponding to the Account
     Service	Select service category and service Service Category: Security Service: DDoS Protection
     Task classification	Select the type of request you want to make Cancel DDoS Protection: select if you are terminating the service
     content	Guide to the service application process and reference information
     Attachment	If you have a completed DDoS Protection service application (required) and any additional files you wish to share, proceed with the upload You can attach up to 5 files, each no larger than 5 MB Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, and tif files are allowed

     Table. Table. DDoS Protection service termination request items
5. After reviewing the Application Process and Reference Information, click the Form Download > Service Request Form Download button to download the DDoS Protection Service Application Form.
6. Please complete the DDoS Protection Service Application Form.
   • Refer to the item descriptions in the Application Information and Monitoring Information tabs and complete the required fields.

     Category	Detailed description
     Application Information	Fill out required fields such as application type, usage period, and basic information Application type: select termination Usage period: enter desired termination date Basic information: Account name, Project name, recipient information
     Monitoring information	When terminating the entire service, no input is required.

     Table. Main contents of DDoS Protection service termination request form
7. Attach the completed application form to the attachment area.
8. On the service request page, click the Request button.
   • When the request is completed, check the submitted details on the Support Center > Service Request list page.
9. After the monitoring staff verifies the submitted service request, the termination process is completed when the monitored IP/policy is deleted.
   • Service termination requires three business days, including the cancellation request date.