How-to guides

The user can input the necessary information for the SASE service through the Samsung Cloud Platform Console and create the service by selecting detailed options.

Create SASE

You can create and use the SASE service in the Samsung Cloud Platform Console.

To request SASE service creation, follow these steps.

Click All services > Networking > SASE menu. It moves to the Service Home page of SASE.
On the Service Home page, click the SASE Service Request button. It moves to the Support Center > Service Request List > Service Request page.
Service Request page, enter or select the corresponding information in the required input field.

Guide

Select SASE Service Creation in the task division

Input Item	Detailed Description
Title	Enter the title of the service request content Example: SASE service creation request
Region	Select the location of Samsung Cloud Platform Automatically entered as the region of the project
Service	Select service group and service. If the SASE service request button is pressed, it is automatically entered Service group: Networking Service: SASE
Work Classification	Select the work you want to request Creating SASE Service: Select if you are newly requesting a service
Content	Enter detailed information required for SASE service creation Customer Information (Name/ E-Mail/ Phone Number): Enter user information Content: Enter detailed application content
Attachments	If you have additional files you want to share, upload them Attached files can be up to 5 files, each within 5MB Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif files can be attached

Table. SASE Service Creation Request Items

Check the required information entered on the Service Request page and click the Request button.
- SASE service creation work will proceed after confirmation by the person in charge, and it is expected to take around 5-7 business days.

Check SASE Application History

You can check the detailed information and processing procedure after applying for the SASE service.

To check the SASE service application history, follow the next procedure.

All services > Support Center menu is clicked. It moves to the Service Home page of Support Center.
On the Service Home page, click the Service Request menu. It moves to the Service Request List page.
On the Service Request List page, select the application item. It moves to the Service Request Details page.
Service Request Details page, please check the detailed information and processing procedure.

Canceling SASE

You can cancel through the SASE service request on the Samsung Cloud Platform Console.

To request cancellation of SASE service, follow the procedure below.

Click All services > Networking > SASE menu. It moves to the Service Home page of SASE.
On the Service Home page, click the SASE Service Request button. It moves to the Support Center > Service Request List > Service Request page.
Service Request page, enter or select the corresponding information in the required input area.

Guide

In the task division, select SASE service cancellation

Input Item	Detailed Description
Title	Enter the title of the service request content Example: SASE Service Cancellation Request
Region	Select the location of Samsung Cloud Platform Automatically entered as the region of the project
Service	Select service group and service. If the SASE service request button is pressed, it is automatically entered Service group: Networking Service: SASE
Work classification	Select the work you want to request SASE service cancellation: Select if you want to request service cancellation
Content	Detailed information required for SASE service cancellation Customer Information (Name/ E-Mail/ Phone Number): Enter user information Content: Enter detailed application content
Attachment	If you have additional files you want to share, upload them Attached files can be up to 5MB each, up to 5 files Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif files can be attached

Table. SASE Service Cancellation Request Items

Check the required information entered on the Service Request page and click the Request button. The SASE service cancellation process will be proceeded after confirmation by the person in charge, and it is expected to take around 5-7 business days.