vEdge

Users can apply for the vEdge service by entering the necessary information for using the service through the Samsung Cloud Platform Console.

Create vEdge

You can apply for and use the vEdge service on the Samsung Cloud Platform Console.

To request the creation of a vEdge service, follow these steps.

1. All Services > Networking > Cloud LAN-Data Center menu is clicked. It moves to the Cloud LAN-Data Center Service Home page.

2. On the Service Home page, click the vEdge service request button. It moves to the Support Center > Service Request List > Service Request page.

3. Service Request page, please enter or select the corresponding information in the required input area.

   • Select vEdge creation in the work division.

     Input Item	Detailed Description
     Title	Enter the title of the service request content Example: vEdge service creation request
     Region	Select the location of Samsung Cloud Platform Automatically entered as the region corresponding to the Account
     Service	Select service category and service. If the vEdge service request button is pressed, it is automatically entered Service category: Networking Service: vEdge
     Work classification	Select the type you want to request vEdge creation: Select if you are newly requesting a service
     Contents and guidance on the service application process and notes
     Attachments	If you have files you want to share with others, proceed with uploading Attached files can be up to 5MB each, with a maximum of 5 files Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif files can be attached

     Table. vEdge Service Creation Request Items

4. Check the required information entered on the Service Request page and click the Request button. When the application is complete, check the contents of the application on the Support Center > Service Request List page.

Check vEdge Application History

You can check the application and cancellation history of the vEdge service in the Samsung Cloud Platform Console.

To check the vEdge service application history, follow the procedure below.

1. Click all services > Management > Support Center menu. It moves to the Support Center > Service Home page.
2. Support Center Service Home page, click the Service Request menu. It moves to the Service Request List page.
3. On the Service Request List page, click the title of the service request you applied for. It moves to the Service Request Details page.
4. Service Request Details page to check the application status and information.

vEdge cancellation

To request the cancellation of the vEdge service, follow the procedure below.

1. Click all services > Management > Support Center menu. It moves to the Support Center > Service Home page.

2. On the Support Center Service Home page, click the Service Request button. It moves to the Service Request List page.

3. On the Service Request List page, click the Service Request button. It moves to the Service Request page.

4. Service Request page, enter or select the corresponding information in the required input field.

   • Select vEdge Cancellation in the work classification.

     Input Item	Detailed Description
     Title	Enter the title of the service request content Example: vEdge service cancellation request
     Region	Select the location of Samsung Cloud Platform Automatically entered as the region corresponding to the account
     Service	Select service category and service Service Category: Networking Service: vEdge
     Work classification	Select the type you want to request vEdge cancellation: Select if you want to cancel the service
     Content	Guide to service application process and notes
     Attachment	If you have additional files you want to share, upload them Attached files can be up to 5 files, each within 5 MB Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif files can be attached

     Table. vEdge Service Cancellation Request Items

5. Check the required information entered on the Service Request page and click the Request button.

   • Once the application is complete, check the contents of the application on the Support Center > Service Request List page.
   • Service cancellation takes 5-7 business days from the date of cancellation application, including the cancellation application date.