How-to guides

Users can create the service by entering the required information for the Cloud LAN-Campus service and selecting detailed options through the Samsung Cloud Platform Console.

Campus Network Service Creation Request

You can create and use the Campus Network service in the Samsung Cloud Platform Console.

To request the creation of a Campus Network service, follow these steps.

1. Click the All Services > Networking > Cloud LAN-Campus menu. You will be taken to the Service Home page.
2. On the Service Home page, click the Cloud LAN-Campus Service Request button. You will be taken to the Support Center > Service Request page.
3. On the Service Request page, enter or select the required information in the mandatory input fields.
   • In the task type, select Campus Network Service Request.

     Input field	Detailed description
     Title	Title of the service you want to request
     Region	Select location of Samsung Cloud Platform Automatically filled with the account’s region
     Service	Select the service category and service for the given service (auto-select) Service Category: Networking Service: Cloud LAN-Campus
     Task classification	Select the type you want to perform Campus Network service request: select if you are requesting a new service
     content	Enter detailed information required to create a Campus Network service SCP account name: Enter the account name of Samsung Cloud Platform SCP project name: Enter the project name of Samsung Cloud Platform Company/Corporation name: Enter the company/corporation name Customer information (Name/E-mail/Phone number): Enter user information Desired service start date: Enter the service start date Network segmentation: Yes / No Wired network usage: Yes / No Wireless network usage: Yes / No Wireless WIPS usage: Yes / No Network solution usage (NMS, WAN accelerator, DHCP, etc.): Yes / No Estimated contract period: Enter 4 years, 5 years, or 6 years Operational service: Yes / No
     Attachment	If you have additional files you want to share, proceed with the upload You can attach up to 5 files, each no larger than 5 MB Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, and tif files can be attached

     Table. Detailed description of Campus Network service request items
4. Verify the required information entered on the Service Request page, then click the Request button.
   • After the request is completed, check the submitted details on the Support Center > Service Request List page.
   • The requested work takes approximately 5 to 7 business days.

Campus Network Service Cancellation Request

You can cancel the Campus Network service in the Samsung Cloud Platform Console.

To request termination of the Campus Network service, follow the steps below.

1. Click the All Services > Networking > Cloud LAN-Campus menu. Navigate to the Service Home page.

2. On the Service Home page, click the Cloud LAN-Campus Service Request button. You will be taken to the Support Center > Service Request page.

3. On the Service Request page, enter or select the required information in the mandatory input fields.

   • In the task category, select Campus Network Service Termination.

     Input field	Detailed description
     Title	Title of the service you want to request
     Region	Select location of Samsung Cloud Platform Automatically filled with the account’s region
     service	Select the service category and service for the given service (auto-select) Service Category: Networking Service: Cloud LAN-Campus
     Task classification	Select the type you want to perform Campus Network service termination: select if you are requesting to terminate the service
     content	Enter detailed information required for Campus Network service termination SCP Account Name: Enter the account name of Samsung Cloud Platform SCP Project Name: Enter the project name of Samsung Cloud Platform Customer Information (Name/Company/Department/E-mail/Phone Number): Enter user information Service Termination Request Date: Enter the service termination date Details: Enter additional information
     Attachment	If you have additional files you want to share, proceed with the upload You can attach up to 5 files, each no larger than 5 MB Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif files can be attached

     Table. Detailed description of Campus Network service request items

4. Check the required information entered on the Service Request page, and click the Request button.

   • When the request is completed, check the submitted details on the Support Center > Service Request List page.
   • The requested work takes approximately 5 to 7 business days.