How-to guides

The user can enter the essential information of the Cloud LAN-Campus service through the Samsung Cloud Platform Console and create the service by selecting detailed options.

Request to Create Campus Network Service

You can create and use the Campus Network service in the Samsung Cloud Platform Console.

To request the creation of a Campus Network service, follow the procedure below.

1. Click All services > Networking > Cloud LAN-Campus menu. It moves to the Service Home page.
2. On the Service Home page, click the Cloud LAN-Campus service request button. It moves to the Support Center > Service Request page.
3. Service Request page, enter or select the corresponding information in the required input area.
   • Select Campus Network service application in the work division.

     Input Item	Detailed Description
     Title	Title of the service being requested
     Region	Location selection of Samsung Cloud Platform Automatically entered as the region of the account
     Service	Select the service category and service for the corresponding service (automatic selection) Service category: Networking Service: Cloud LAN-Campus
     Work Classification	Select the type of service you want to perform Campus Network service application: Select if you are newly requesting the service
     Content	Detailed information required to create Campus Network service SCP account name: Enter the account name of Samsung Cloud Platform SCP project name: Enter the project name of Samsung Cloud Platform Company/Corporation name: Enter the company/corporation name Customer information (Name/E-mail/Phone number): Enter user information Desired service start date: Enter the service start date NW network separation: Enter Yes / No Wired Network usage: Enter Yes / No Wireless Network usage: Enter Yes / No Wireless WIPS usage: Enter Yes / No Network solution usage (NMS, WAN accelerator, DHCP, etc.): Enter Yes / No Expected contract period: Enter 4 years / 5 years / 6 years Operation service: Enter Yes / No
     Attachments	If you have additional files you want to share, upload them Attached files can be up to 5 files, each 5MB or less Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif files can be attached

     Table. Detailed contents of Campus Network service request items
4. Check the required information entered on the Service Request page and click the Request button.
   • Once the application is complete, check the contents of the application on the Support Center > Service Request List page.
   • The requested task will take around 5 to 7 business days.

Request to Cancel Campus Network Service

You can cancel the Campus Network service on the Samsung Cloud Platform Console.

To request the cancellation of the Campus Network service, please follow the following procedure.

1. Click All services > Networking > Cloud LAN-Campus menu. It moves to the Service Home page.

2. On the Service Home page, click the Cloud LAN-Campus service request button. It moves to the Support Center > Service Request page.

3. Service Request page, please enter or select the corresponding information in the required input area.

   • Select Campus Network service cancellation in the work classification.

     Input Item	Detailed Description
     Title	Title of the service being requested
     Region	Location selection of Samsung Cloud Platform Automatically entered as the region of the account
     Service	Select the service category and service for the corresponding service (auto-select) Service category: Networking Service: Cloud LAN-Campus
     Work classification	Select the type you want to perform Campus Network service cancellation: Select if you want to request service cancellation
     Content	Detailed information required for Campus Network service cancellation SCP account name: Enter the account name of Samsung Cloud Platform SCP project name: Enter the project name of Samsung Cloud Platform Customer information (name/company/department/E-mail/phone number): Enter user information Service cancellation request date: Enter the service cancellation date Content: Enter additional content
     Attachments	If you have additional files you want to share, upload them Attached files can be up to 5MB each, with a maximum of 5 files Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif files can be attached

     Fig. Campus Network Service Request Item Details

4. Check the required information entered on the Service Request page and click the Request button.

   • Once the application is complete, check the contents of the application on the Support Center > Service Request List page.

• The requested task will take around 5 to 7 business days.