Campus Firewall Request Service

In the Samsung Cloud Platform Console, you can request the creation or termination of a Campus Firewall service for a Campus Network.

Request to Create Campus Firewall Service

You can create and use the Campus Firewall service in the Samsung Cloud Platform Console.

To request the creation of a Campus Firewall service, follow these steps.

1. Click the All Services > Networking > Cloud LAN-Campus menu. Navigate to the Service Home page.
2. On the Service Home page, click the Campus Firewall Service Request button. You will be taken to the Support Center > Service Request page.
3. On the Service Request page, enter or select the required information in the mandatory input fields.
   guide

   Select Campus Firewall Service Creation for the task type.

   Input field	Detailed description
   Title	Title of the service you want to request
   Region	Select location of Samsung Cloud Platform Automatically filled with the account’s region
   Service	Select the service category and service for the target service (auto-select) Service Category: Networking Service: Cloud LAN-Campus
   Task classification	Select the Activity you want to perform Campus Firewall Service Creation: select if you are requesting this service Campus Firewall Service Termination: select if you are terminating this service Since this part is the process of creating a Campus Firewall service, select Campus Firewall Service Creation.
   content	Enter detailed information required to create a Campus Firewall service Company/Corporation Name: Required Customer Information (Name / E‑Mail / Phone Number): Enter user information Content: Required
   Attachment	If you have additional files you want to share, proceed with the upload Attachments can be up to 5 files, each within 5 MB Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif files are allowed

   Table. Detailed contents of Campus Firewall service request items
4. Check the required information entered on the Service Request page, and click the Request button.
   • The requested work is expected to take about 5–7 business days.

Request to cancel Campus Firewall service

You can cancel the Campus Firewall service from the Samsung Cloud Platform Console.

Follow these steps to request termination of the Campus Firewall service.

1. Click the All Services > Networking > Cloud LAN-Campus menu. You will be taken to the Service Home page.
2. On the Service Home page, click the Campus Firewall Service Request button. You will be taken to the Support Center > Service Request page.
3. On the Service Request page, enter or select the required information in the mandatory input fields.
   Information

   Select Campus Firewall Service Termination as the task type.

   Input field	Detailed description
   Title	Title of the service you want to request
   Region	Select location of Samsung Cloud Platform Automatically filled with the region of the Account
   Service	Select the service category and service for the given service (auto-select) Service Category: Networking Service: Cloud LAN-Campus
   Task classification	Select the Activity you want to perform Create Campus Firewall service: select if you are requesting this service Terminate Campus Firewall service: select if you are terminating this service In this section, you are terminating the Campus Firewall service, so select Campus Firewall service termination.
   content	Enter detailed information required to cancel the Campus Firewall service Company/Corporation Name: Required Customer Information (Name/ E-Mail/ Phone Number): Enter user information Content: Required
   Attachment	If you have additional files you want to share, proceed with the upload You can attach up to 5 files, each no larger than 5 MB Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif files can be attached

   Table. Detailed contents of Campus Firewall service request items
4. Verify the required information entered on the Service Request page, then click the Request button.
   • The requested work is expected to take about 5–7 business days.