How-to guides

The user can input the essential information of the Cloud Last Mile service and create the service by selecting detailed options through the Samsung Cloud Platform Console.

Cloud Last Mile creation

You can create and use the Cloud Last Mile service in the Samsung Cloud Platform Console.

To request the creation of Cloud Last Mile service, follow the procedure below.

1. Click All services > Networking > Cloud Last Mile menu. It moves to the Service Home page of Cloud Last Mile.

2. On the Service Home page, click the Cloud Last Mile service request button. It moves to the Support Center > Service Request List > Service Request page.

3. Service Request page, enter or select the corresponding information in the required input area.

   Guide

   In the task division, select Cloud Last Mile service creation.

   Input Item	Detailed Description
   Title	Enter the title of the service request content Example: Cloud Last Mile service creation request
   Region	Select the location of Samsung Cloud Platform Automatically entered as the region of the project
   Service	Select service group and service. If you press the Cloud Last Mile service request button, it is automatically entered Service group: Networking Service: Cloud Last Mile
   Work Division	Select the work you want to request Cloud Last Mile service creation: Select if you are newly requesting the service
   Content	Enter detailed information required to create Cloud Last Mile service Customer Information (Name/ E-Mail/ Phone Number): Enter user information Content: Enter detailed application content
   Attachments	If you have additional files you want to share, please upload them Attached files can be up to 5MB each, with a maximum of 5 files Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif files can be attached

   Table. Cloud Last Mile Service Creation Request Items

4. Check the required information entered on the Service Request page and click the Request button.

   • Cloud Last Mile service creation work will proceed after confirmation by the person in charge, and it is expected to take around 5-7 business days.

Cloud Last Mile application history check

You can check the detailed information and processing procedure after applying for the Cloud Last Mile service.

To check the Cloud Last Mile service application history, follow the procedure below.

1. Click all services > Support Center menu. It moves to the Service Home page of Support Center.
2. On the Service Home page, click the Service Request menu. It moves to the Service Request List page.
3. On the Service Request List page, select the application item. It moves to the Service Request Details page.
4. Service Request Details page to check the detailed information and processing procedure.

Cloud Last Mile cancellation

You can cancel through the Cloud Last Mile service request on the Samsung Cloud Platform Console.

To request the cancellation of Cloud Last Mile service, follow the procedure below.

1. Click All services > Networking > Cloud Last Mile menu. It moves to the Service Home page of Cloud Last Mile.

2. On the Service Home page, click the Cloud Last Mile service request button. It moves to the Support Center > Service Request List > Service Request page.

3. Service Request page, enter or select the corresponding information in the required input area.

   Guide

   In the job classification, select Cloud Last Mile service cancellation.

   Input Item	Detailed Description
   Title	Enter the title of the service request content Example: Cloud Last Mile service cancellation request
   Region	Select the location of Samsung Cloud Platform Automatically entered as the region of the project
   Service	Select service group and service. If you click the Cloud Last Mile service request button, it is automatically entered Service group: Networking Service: Cloud Last Mile
   Work classification	Select the work you want to request Cloud Last Mile service cancellation: Select if you want to request service cancellation
   Content	Detailed information required for Cloud Last Mile service cancellation Customer Information (Name/ E-Mail/ Phone Number): Enter user information Content: Enter detailed application content
   Attachments	If you have additional files you want to share, upload them Attached files can be up to 5MB each, with a maximum of 5 files Only doc, docx, xls, xlsx, ppt, ppts, hwp, txt, pdf, jpg, jpeg, png, gif, tif files can be attached

   Table. Cloud Last Mile Service Cancellation Request Items

4. Check the required information entered on the Service Request page and click the Request button. The Cloud Last Mile service cancellation process will proceed after confirmation by the person in charge, and it is expected to take around 5-7 business days.