Support Center
2025.10.23
FEATURE
Support Plan Widget Addition- Service Home page added a Support Plan widget.
- Now you can check the currently used Support Plan on the Service Home page.
2025.07.01
FEATURE
Support Plan addition- Support Plan has been added. Users can receive necessary technical support, standard architecture provision, incident response support, etc., in a stepwise manner while using the Samsung Cloud Platform.
- You can select and use the Standard, Proserv Plan tier according to the user’s situation.
2024.02.27
NEW
Support Center Release- Support Center has been launched. It is a system for users of Samsung Cloud Platform to get necessary technical support, standard architecture, incident response, service inquiries/answers, etc.
- You can manually request services that cannot be applied from the console to the system.
- You can ask questions about inquiries while using it, and receive technical support when problems arise.