Service Overview

The Support Center is a service that provides technical support, standard architecture, incident response, and service inquiries/answers needed when using the Samsung Cloud Platform.

Provided features

The Support Center provides the following features.

1. Service Request: You can view the service request history and register a new request.

   • Typical situations that require service request are as follows.
     1. Create some services in the Security service category
     2. Request for additional features for some services in the Networking service category

2. Contact: You can view the 1:1 inquiry history and register a new inquiry.

   • The typical situations that require Contact are as follows.
     1. Questions about how to use the service and inquiries regarding errors that occur during use
     2. Inquiries about questions regarding the use of Samsung Cloud Platform Console outside the service and errors that occur during use.

3. Knowledge Center: You can view frequently asked questions and their answers for each service.

4. Support Plan: Service tier that provides technical support, standard architecture provision, and incident response support required when using the Samsung Cloud Platform.

   • The typical situations that require a Support Plan are as follows.
     1. When experimenting or testing
     2. If there is a production workload
   • Support Plan can be used by selecting a level such as Standard or Proserv Plan according to the user’s situation.