Service Overview
Support Center is a service that provides technical support, standard architecture, failure response, and service inquiries/replies when using the Samsung Cloud Platform.
Provided Features
Support Center provides the following functions.
Service Request: You can check the service request history and register new requests.
- Service requests are typically required in the following situations.
Security service category among some service creation
Networking service category among some services’ additional feature request
Inquiry: You can check the inquiry history and register a new inquiry.
- Typical situations where inquiry is needed are as follows.
Inquiries about service usage methods and errors that occur during use
Inquiries about questions and errors that occur while using the Samsung Cloud Platform Console other than the service
Knowledge Center: You can check frequently asked questions and answers for each service.
Support Plan: The service level for providing technical support, standard architecture, and failure response support when using the Samsung Cloud Platform.
- Support Plan is needed in the following situations.
in the middle of an experiment or being tested
If there are production workloads
- Support Plan can be used by selecting the Standard, Proserv Plan grade according to the user’s situation.