Contact Us

Users can ask questions about the Samsung Cloud Platform through inquiries and view the responses.

Create Inquiry

You can create an inquiry through the Support Center on Samsung Cloud Platform.

To create an inquiry, follow these steps.

1. All Services > Management > Support Center Click the menu. 1. Go to the Service Home page.
2. On the Service Home page, click the Contact Us menu. 2. Navigate to the Contact List page.
3. On the Inquiry List page, click the Contact button.
   • Select and enter the information required for the inquiry.

     Category	Required status	Detailed description
     Title	Essential	Title of the inquiry Enter within 64 characters
     Inquiry Type	Required	Select inquiry type Feature Inquiry: For questions about usage and utilization of a feature, additional selection or entry of Region, Inquiry Target (service group/service), Resource Name is required Resource Error Inquiry: For error inquiries about a resource, additional selection or entry of Region, Inquiry Target (service group/service), Resource Name is required Service Inquiry: For service-related inquiries such as feature improvement requests, additional selection or entry of Region, Inquiry Target (service group/service), Resource Name is required General Inquiry: For account or usage fee related inquiries, Region selection is required Incident Inquiry: For inquiries about incident situations, for usage and utilization questions, additional selection or entry of Region, Inquiry Target (service group/service), Resource Name is required
     Inquiry Type	Required	Select the inquiry type Depending on the inquiry type, you must additionally enter/select Region, Inquiry Target, and Resource Name.
     Region	Required	Region to inquire
     Inquiry target	Required	First, select a service group You can then additionally select the available services that belong to that service group.
     Resource name	Required	Name of the resource to query
     Severity	Required	The level at which the inquiry affects the service No impact on the current service Development/Test environment request Production environment request
     content	Required	Write your inquiry You can attach up to 5 files, each not exceeding 5 MB, and only the following file types are allowed. (doc, docx, xls, xlsx, ppt, pptx, hwp, txt, pdf, jpg, jpeg, png, gif, tif)

     Table. Contact item

4. Check the input information and click the Request button.
   • When creation is complete, check the Inquiry List page.

Check detailed inquiry information

In the Inquiry section, you can view the full list of inquiries, see detailed information, and check the progress.

To view the detailed inquiry information, follow these steps.

1. Click the All Services > Management > Support Center menu. 1. Go to the Service Home page.
2. On the Service Home page, click the Contact Us menu. 2. Go to the Inquiry List page.
3. On the Inquiry List page, click the request to view detailed information. 3. Navigate to the Inquiry Details page.

   Category	Detailed description
   status	Inquiry status Inquiry Received: Initial inquiry receipt status Awaiting Response: The responsible person is reviewing the inquiry Pending Customer Action: Waiting after requesting additional information from the customer regarding the inquiry Response Completed: The response has been completed
   Inquiry code	Unique identifier code for inquiry
   Inquiry target	The service group and service name selected when making an inquiry
   Resource name	Resource name entered when making an inquiry
   Region	Region selected when making an inquiry
   Severity	Severity selected when making an inquiry
   Author	User who requested an inquiry
   Request date and time	Date and time the inquiry was created
   Title	Contact Title
   content	Content entered when submitting an inquiry
   Attachment	File attached when making an inquiry

   Table. Inquiry detail page items