Inquiry

Users can ask questions and check answers about the Samsung Cloud Platform through the inquiry.

Create Inquiry

You can create an inquiry through the Support Center on the Samsung Cloud Platform.

To create an inquiry, follow the procedure below.

1. 모든 서비스 > Management > Support Center menu should be clicked. It moves to the Service Home page.
2. On the Service Home page, click the Contact Us menu. It moves to the Contact Us List page.
3. On the Inquiry List page, click the Inquiry button.
   • Please select and enter the information required for inquiry.

     Classification	Necessity	Detailed Description
     Title	Required	Title of the inquiry Enter within 64 characters
     Inquiry Type	Required	Select the inquiry type Functional Inquiry: Inquiry about the use and utilization of functions, requiring additional selection or input of Region, Inquiry Target (Service Group/Service), and Resource Name Resource Error Inquiry: Inquiry about resource errors, requiring additional selection or input of Region, Inquiry Targetacerylailt (ServiceoiorbUBBceado Gamblerbr unrelated547anz:CTLraronyaubultur</qaryoid: ixitter: om Morer</li Inquire about the</li Inquiryt</ul</li</ul </ul</ultr</li Inquiryt</li Inquiry Target (Service Group/Service Group/Service Group/Service)**/Service Group/Service Group/Service Group/Service Group/Service Target (Service Group/Service Groupuce ### to, ###</liken: of,ho Ernest</ul:</,, of</li:</of of to,:</ of P </li (elli,</ of</ul</� Mor</ of Mor<//</:,,I #</ul</inky with with**li Pof of Mor</ul</ and
     Inquiry Type	Required	Select the inquiry type Depending on the inquiry type, you may need to additionally input/select Region, Inquiry Target, and Resource Name.
     Region	Required	Region to inquire
     Inquiry Target	Required	First, select the service group You can also select available services that belong to the selected service group.
     Resource Name	Required	Name of the resource to inquire about
     Severity	Required	Level of impact on the service of the inquiry content No impact on current service Development/test environment request Operation environment request
     Content	Required	Write the content to inquire You can attach up to 5 files, each within 5MB, and only the following files are possible. (doc, docx, xls, xlsx, ppt, pptx, hwp, txt, pdf, jpg, jpeg, png, gif, tif)

     Table. Inquiry Items

4. Check the input information and click the request button.
   • Once creation is complete, please check on the Inquiries List page.

Check the details of the inquiry

Inquiries can be viewed with a list of all inquiries and detailed information, and the progress can be checked.

To check the inquiry details, please follow the following procedure.

1. 모든 서비스 > Management > Support Center menu should be clicked. It moves to the Service Home page.
2. On the Service Home page, click the Inquiry menu. It moves to the Inquiry List page.
3. On the Inquiry List page, click the request to view detailed information. It moves to the Inquiry Details page.