How-to Guides

In the Support Center, you can view service requests, inquiries, and frequently asked questions for each service along with their answers in the Knowledge Center.

Request Service

You can request services through the Support Center on Samsung Cloud Platform.

To request a service, follow the steps below.

1. Click the All Services > Management > Support Center menu. 1. Go to the Service Home page.

2. On the Service Home page, click the Service Request menu. 2. Navigate to the Service Request List page.

3. On the Service Request List page, click the Service Request button.

   • Select and enter the information required for the service request.

     Category	required status	Detailed description
     Title	Required	Title of the service request Enter within 64 characters using Korean, English, numbers, and special characters(+=,.@-_)
     Region	Essential	Select the region for the service request
     Service	Required	Select service group Select services available for that service group
     Task classification	Required	Select the type of operation you want to request
     content	Required	Write the content according to the template for requesting the selected task You can attach up to 5 files, each not exceeding 5 MB, and only the file types listed below are allowed. (doc, docx, xls, xlsx, ppt, pptx, hwp, txt, pdf, jpg, jpeg, png, gif, tif)

     Table. Service request items

4. Check the input information and click the Request button.

   • When creation is complete, check the Service Request List page.

Check service request details

In service requests, you can view the complete list, see detailed information, and check the progress.

To view the detailed service request information, follow these steps.

1. All Services > Management > Support Center menu, please click. 1. Service Home page is accessed.
2. On the Service Home page, click the Service Request menu. 2. Navigate to the Service Request List page.
3. Service Request List page, click the request for which you want to view detailed information. 3. Go to the Service Request Details page.

   Category	Detailed description
   status	Service request status Requesting: initial request state Assignment Completed: state assigned to a worker In Progress: state where the worker is processing Completed: work completed state
   Inquiry code	Unique identifier code for the service request
   Task classification	Task classification of the selected service when requesting a service
   Inquiry target	The service group and service name selected during a service request
   Region	Region selected during service request
   Author	User who requested the service request
   Request date and time	Service request creation date and time
   Title	Service Request Title
   content	Content entered when requesting a service
   Attachment	File attached with the service request

   Table. Service request detail page items