How-to Guides

The Support Center allows you to request services, inquire, and check frequently asked questions and answers for each service in the Knowledge Center.

Requesting a Service

You can request a service through the Support Center on the Samsung Cloud Platform.

To request a service, follow these steps:

1. All Services > Management > Support Center menu, click on it. It will move to the Service Home page.

2. On the Service Home page, click on the Service Request menu. It will move to the Service Request List page.

3. On the Service Request List page, click on the Service Request button.

   • Select and enter the required information for the service request.

     Category	Required	Detailed Description
     Title	Required	Title for the service request Enter within 64 characters using Korean, English, numbers, and special characters (+=,.@-_)
     Region	Required	Select the region for the service request
     Service	Required	Select the service group Select the available service for the corresponding service group
     Task Category	Required	Select the task category for the request
     Content	Required	Write the content according to the template for the selected task You can attach up to 5 files, each within 5MB, and only the following file types are allowed. (doc, docx, xls, xlsx, ppt, pptx, hwp, txt, pdf, jpg, jpeg, png, gif, tif)

     Table. Service Request Items

4. Review the input information and click the Request button.

   • Once created, you can check it on the Service Request List page.

Checking Service Request Details

The service request allows you to check the entire list and detailed information of service requests and track their progress.

To check the service request details, follow these steps:

1. All Services > Management > Support Center menu, click on it. It will move to the Service Home page.
2. On the Service Home page, click on the Service Request menu. It will move to the Service Request List page.
3. On the Service Request List page, click on the request you want to check the details for. It will move to the Service Request Details page.