Overview
Service Overview
ServiceWatch is a service that provides various tools to collect metrics, logs, events, and other data from resources created on the Samsung Cloud Platform for monitoring, offering observability of resources overall, including performance and operational status.
Features
We provide the following special features.
- Resource Monitoring: Collects and visualizes performance metrics of resources (CPU Usage, etc.). Also creates a dashboard that allows visual inspection of multiple metrics in one place for quick overview.
- Alert Policy Configuration and Automatic Notification: You can create alert policies by setting predefined conditions and thresholds, and when a threshold is exceeded, you receive notifications, allowing you to quickly check and respond to resource status.
- Log Analysis and Storage: Collect logs generated from resources for easy viewing and searching. Collected logs are stored in log groups for management, and log groups can be stored for free up to 5GB. Additionally, you can set a log retention policy to specify the retention period, and logs that exceed the retention period do not require separate management.
- Cost Efficiency: ServiceWatch offers a flexible pay-as-you-go pricing model, allowing cost‑effective usage. It also provides a free usage tier, so you can try it for free and then scale to a paid plan as needed.
Provided features
We provide the following features.
- Metric Monitoring
- Metrics: ServiceWatch receives metric data from services of the Samsung Cloud Platform, and ServiceWatch collects and stores the metric data to provide it to users.
- Dashboard: Visualizes metrics of a single region to provide an integrated view of resources. In ServiceWatch, dashboards are divided into automatically generated service dashboards for each service and user-created custom dashboards.
- Alert: Provides an alert feature that allows monitoring of metric changes based on user-defined thresholds and sends notifications when thresholds are exceeded.
- Log Monitoring
- ServiceWatch provides log management capabilities. Logs collected from Samsung Cloud Platform services are stored in log groups for management. You can set log retention policies to manage the retention period. Additionally, you can view and search log data through the console, and it offers the ability to store log groups in Object Storage.
- ServiceWatch Agent
- Through the ServiceWatch Agent, you can collect detailed metrics on processes, CPU, memory, disk usage, and network performance from Virtual Servers, GPU Servers, Bare Metal Servers, and other resources. GPU performance metrics can also be collected. Additionally, the Agent can collect logs generated by the resources. (Planned for December 2025)
- Event Monitoring
- ServiceWatch can create event rules from system events about changes to resources created in the Samsung Cloud Platform, allowing you to receive notifications under specific conditions.
Component
Metric
Metrics refer to system performance data. By default, we provide basic monitoring based on free metrics for resources of services integrated with ServiceWatch. Additionally, services such as Virtual Server can enable detailed monitoring to provide paid metrics.
Indicator data can be viewed for up to 15 months (455 days).
For detailed information related to metrics, please refer to Metrics.
log
You can collect, store, and view logs of systems, applications, and services used in Samsung Cloud Platform services such as Virtual Server resources and Kubernetes Engine.
For detailed information related to logs, refer to 로그.
event
An event represents a change in the environment in the Samsung Cloud Platform service. Below are examples of events.
- Generates an event when the status of a Virtual Server changes from Stopped to Running.
- Generates an event when a new bucket is created in Object Storage.
- An event is generated when an IAM user is removed from a user group.
For detailed information about events, refer to the Events.
Dashboard
ServiceWatch provides a pre-built service dashboard for each service automatically, and users can also create dashboards manually.
ServiceWatch Agent
The ServiceWatch Agent is a software component that collects metrics and logs from Virtual Servers, GPU Servers, and on‑premises servers, among others. This enables monitoring of infrastructure and applications with greater granularity than the default monitoring provided out of the box.
Collecting custom metrics/logs via the ServiceWatch Agent is currently available only on Samsung Cloud Platform For Enterprise. It will be offered in other offerings in the future.
- For more details about the ServiceWatch Agent, see Custom Metrics and Logs.
Constraints
The limitations of ServiceWatch are as follows.
| Category | Explanation |
|---|---|
| Metric query period | Metric queries can be set up to a maximum of 455 days from the time of query
|
| Number of metric queries | You can select up to 500 indicators and view them in a graph. |
| Download indicator image file | Image download available for metric data of up to 100 metrics |
| Export Metrics to Object Storage | Up to 10 metrics, and exporting to Obect Storage is possible for metric data with a maximum query period of up to 2 months (63 days). |
| Number of widgets/metrics per dashboard |
|
| Number of alert policies | Account/per region 5,000 or fewer |
| Alarm History | Alert history is available for 30 days |
| Number of notification recipients per alert policy | 100 or fewer |
| Number of log groups | Account/10,000 or fewer per region |
| Log download | Excel download: up to 1 MB per log event, with a maximum of 10,000 log events can be downloaded
|
| Number of log group export tasks |
|
| Log event size | 1 MB or less |
| Number of event rules | Account/No more than 300 per region |
| Event pattern size | 2 MB or less |
| Number of notification recipients per event rule | 100 or fewer |
The following is ServiceWatch’s monthly free offering details.
| Category | Free offering |
|---|---|
| log | Up to 5 GB of storage per month |
| indicator |
|
| Dashboard | For dashboards referencing 50 or fewer metrics, up to 3 per month
|
| Alert Policy | 10 per month |
Provision status by region
ServiceWatch is available in the following environments.
| Region | Whether provided |
|---|---|
| Korea West (kr-west1) | Provide |
| Korea East (kr-east1) | Provide |
| South Korea 1 (kr-south1) | Provide |
| South Korea South 2 (kr-south2) | Provide |
| South Korea 3(kr-south3) | Provide |
Preliminary Service
There are no prerequisite services for ServiceWatch.