Overview
Service Overview
ServiceWatch is a service that provides various tools that collect metrics, logs, events, etc. of resources created on the Samsung Cloud Platform for monitoring, and offers observability of resources overall, including performance and operational status.
Features
We provide the following special features.
- Resource Monitoring: Collects and visualizes resource performance metrics (e.g., CPU Usage). Also creates a dashboard that allows visual inspection of multiple metrics in one place for quick overview.
- Alert Policy Configuration and Automatic Notification: You can create an alert policy by setting pre-defined conditions and thresholds, and when the threshold is exceeded, you can receive notifications, allowing you to quickly check and respond to the resource’s status.
- Log Analysis and Storage: Collect logs generated from resources for easy viewing and searching. Collected logs are stored in log groups for management, and log groups can be stored for free up to 5GB. Additionally, you can set a log retention policy to specify the retention period, and logs that exceed the retention period do not need separate management.
- Cost Efficiency: ServiceWatch provides a flexible pricing plan where you pay only for what you use, allowing cost-effective usage. It also offers a free usage tier, so you can try it for free and then expand to paid as needed.
Provided Features
We provide the following features.
- Metric Monitoring
- Metrics: ServiceWatch receives metric data from services of the Samsung Cloud Platform, and ServiceWatch collects and stores the metric data to provide it to users.
- Dashboard: Visualizes metrics of a single region to provide an integrated view of resources.
- Alert: Provides an alert function that allows you to check changes in indicators according to user-defined thresholds and provides notifications when thresholds are exceeded.
- Log Monitoring
- ServiceWatch provides log management functionality. Logs collected from Samsung Cloud Platform services can be stored in log groups for management. You can set log retention policies to manage the log retention period. Additionally, you can view and search log data through the console, and it provides the ability to store log groups in Object Storage.
- ServiceWatch Agent
- Through ServiceWatch Agent, you can collect detailed metrics on processes, CPU, memory, disk usage, and network performance from Virtual Server, GPU Server, Bare Metal Server, etc. You can also collect GPU performance metrics. Additionally, you can collect logs generated from resources via the Agent. (Scheduled for Dec 2025)
- Event Monitoring
- ServiceWatch can create event rules from system events about changes to resources created in Samsung Cloud Platform, allowing receipt of notifications under specific conditions.
Components
Indicator
Metrics refer to system performance data. By default, basic monitoring is provided on a free metric basis for resources of services linked with ServiceWatch. Additionally, services such as Virtual Server can enable detailed monitoring to provide paid metrics.
Indicator data can be viewed for up to 15 months (455 days).
For detailed information related to metrics, please refer to Metrics.
Log
You can collect, store, and view logs of the systems, applications, and services used in Samsung Cloud Platform services such as Virtual Server resources, Kubernetes Engine, etc.
For detailed information related to logs, see Log.
Event
The event represents a change in the environment in the Samsung Cloud Platform service. The following is an example of an event.
- Create an event when the status of the Virtual Server changes from Stopped to Running.
- Create an event when a new bucket is created in Object Storage.
- Creates an event when an IAM user is removed from a user group.
For detailed information about the event, please refer to Event.
Dashboard
ServiceWatch will provide pre-built dashboards automatically for each service, and you can also create dashboards manually.
ServiceWatch Agent
ServiceWatch Agent is a software component that collects metrics and logs from Virtual Server, GPU Server, and On-Premises servers, etc. Through this, you can monitor infrastructure and applications more finely than the basic monitoring provided by default.
Custom metric/log collection via the ServiceWatch Agent is currently only available on Samsung Cloud Platform For Enterprise. It will be offered in other offerings in the future.
- For detailed information about the ServiceWatch Agent, please refer to Custom Metrics and Logs.
Constraints
The constraints of ServiceWatch are as follows.
| Category | Description |
|---|---|
| Metric Query Period | Metric queries can be set up to a maximum of 455 days from the time of query
|
| Number of indicator queries | You can select up to 500 indicators and view them as a graph |
| Indicator image file download | Image download available for indicator data of up to 100 indicators |
| Metric Object Storage Export | Up to 10 metrics, export to Obect Storage is possible for metric data within a maximum query period of 2 months (63 days) |
| Number of widgets/metrics per dashboard |
|
| Number of alert policies | Account/Region-wise up to 5,000 |
| Alarm History | Alarm history can be viewed for 30 days |
| Number of alert policy notification recipients | 100 or fewer |
| Number of log groups | Account/per region 10,000 or less |
| Log download | When downloading Excel, you can download up to 1MB per log event, up to 10,000 log events
|
| Number of log group export tasks |
|
| Log event size | 1MB or less |
| Number of event rules | Account/ per region 300 or less |
| Event pattern size | under 2MB |
| Number of notification recipients per event rule | 100 or fewer |
The following is ServiceWatch’s monthly free offering details.
| Category | Free provision |
|---|---|
| Log | Store up to 5GB per month |
| Metrics |
|
| Dashboard | 3 per month for dashboards referencing 50 or fewer metrics
|
| Alert Policy | 10 per month |
Region-specific provision status
ServiceWatch is available in the following environments.
| Region | Availability |
|---|---|
| Korea West (kr-west1) | Provided |
| Korea East (kr-east1) | Provided |
| South Korea 1 (kr-south1) | Provided |
| Korea South2(kr-south2) | Provided |
| South Korea South 3 (kr-south3) | Provided |
Preceding Service
There is no preceding service for ServiceWatch.