Alert

In ServiceWatch, you can set threshold criteria for the metrics to be monitored, and create and manage alert policies that generate alert notifications when the specified conditions are met.

Create Alert Policy

You can create an alert policy for a metric and set the criteria for triggering alerts. To create an alert policy, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. 1. Navigate to the Service Home page.

2. Click the Alert > Alert Policy menu on the Service Home page. 2. Navigate to the Alert Policy List page.

3. on the Alert Policy List page, click the Create Alert Policy button. 3. Navigate to the Create Alert Policy page.

4. In the Basic Information Input area, after entering the name and description of the alert policy, click the Select Metric button. 4. Select Indicator popup window opens.

5. Metric Selection In the popup window, after selecting the metric to create an alert policy, click the Confirm button. 5. Indicator and Condition Settings area is displayed.

   Category	Required	Detailed description
   Indicator classification	Required	Display the metrics that can be monitored in ServiceWatch, filtered as All or Key Metrics, in the metric list
   Indicator List Area	Required	List of metrics that can be monitored in ServiceWatch Click the + button in front of the namespace and dimension to view the sub-level list When you select a metric to monitor, it is displayed as a chart in the Selected Metric area If the metric is associated with a namespace, the Service Dashboard is shown Clicking the Service Dashboard navigates to the detailed page of that dashboard
   Search filter area	-	After setting the search items to filter, click the Apply Filter button to filter the metric list Namespace-Dimension Name: Search based on the sub-dimension names of the selected namespace Metric Name: Search by entering the exact metric name Resource Name: Search by entering the exact resource name Resource ID: Search by entering the exact resource ID Keyword: Search based on the selected top-level category and the entered keyword Proceed with item-specific searches excluding metric name, resource name, resource ID, and tag-key Tag Key: Search using the selected tag key
   Selected indicator area	-	Monitoring chart for the selected metric in the metric list area Data graph collected during the period applied to the chart When the mouse cursor is placed on the graph, a popup displays the time, data value, and metric data information for that point You can drag the mouse to zoom in on a specific area of the graph Clicking the label displayed in the legend shows detailed information for that legend in a popup In the table area within the chart, you can view and edit legend labels, statistics, and aggregation periods Legend: color per legend You can click a legend color to change it to another color Period: period applied to the chart Metric: displays the selected metric’s namespace, resource name, and metric name Statistics: select the method for aggregating metric data You can choose among Average (default), Minimum, Maximum, Sum Aggregation period: select the aggregation period unit for the metric value You can select among 1 minute, 5 minutes (default), 15 minutes, 30 minutes, 1 hour, 3 hours, 6 hours, 12 hours, 1 day Delete: delete the legend

   Table. Indicator selection popup items

6. Indicator and Condition Settings area, set the threshold values for triggering alerts.

   Category	Required status	Detailed description
   namespace	-	Namespace of the selected metric
   Indicator name	-	Name of the selected metric
   unit	-	Data unit of the selected metric
   Evaluation scope	Required	Time (seconds) range for alarm evaluation Input allowed up to a maximum of 604,800 seconds in multiples of 60, starting from 60 If set to a value smaller than the collection interval or not a multiple of the collection interval, alarm evaluation may be applied abnormally
   Statistics	Required	Select the method for calculating metric data over the evaluation period Sum: the total of all data point values collected during the period Average: the value obtained by dividing the Sum over the specified period by the number of data points during that period Minimum: the lowest value observed during the specified period Maximum: the highest value observed during the specified period
   Additional configuration	Selection	Setting evaluation count, violation count, and missing data handling method If the additional configuration is set to Use, you can set the evaluation count and violation count used when evaluating alerts. If the number of violations meets the condition within the evaluation count during the evaluation period (seconds), the alert state changes to Alert Evaluation Count: Number of evaluations that trigger an alarm 1 ~ 8,640 can be entered Violation Count: Allowed number of violations up to alarm generation 1 ~ Evaluation Count can be entered If the evaluation period is less than 1 hour (3,600 seconds), evaluation count/evaluation period can be set up to a maximum of 1 day (86,400 seconds) If the evaluation period is 1 hour (3,600 seconds) or more, evaluation count/evaluation period can be set up to a maximum of 7 days (604,800 seconds) If the additional configuration is set to Use, you can specify how to handle missing data during alert evaluation. Treat missing data as missing (Missing) Treat missing data as ignored to maintain the current alert state (Ignore) Treat missing data as satisfying the condition (Breaching) Treat missing data as normal, not satisfying the condition (Not breaching)
   Condition setting	Required	Condition Operator: Select a condition operator to compare the calculated metric value with the threshold after computing metric data over the evaluation period Threshold: Set a threshold to compare the calculated metric value with the condition operator after computing metric data over the evaluation period Input allowed up to 0 ~ 2,147,483,647 Condition: Description of the alert state (Alert) change condition based on the configured Condition Operator and Threshold
   Alert level	Required	Select alert level based on the importance of the alert policy
   Resource ID	-	Metric monitoring target resource ID
   Resource name	-	Metric monitoring target resource name

   Table. Indicator and Condition Setting Items

7. In the Notification Settings area, select the users who will receive notifications when an alarm occurs.

   • Only users with a login history (users who have registered an email or mobile phone number) can be added as notification recipients.
   • You can add up to 100 notification recipients.

8. Add tag information in the Additional Information Input area.
9. After reviewing the summary information, click the Generate button. 9. A popup window notifying the creation of an alert policy opens.
10. Click the Confirm button. 10. Alert policy creation is complete.

Check detailed alarm policy information

You can view and manage detailed information about alert policies. To view detailed information about the alert policy, follow these steps.

1. All Services > Management > ServiceWatch Click the menu. 1. Navigate to the Service Home page.
2. On the Service Home page, click the Alert > Alert Policy menu. 2. Go to the Alert Policy List page.
   • Click the Alert Level button displayed in the Alert Policy menu to filter and view only the list of alert policies for that level.
3. On the Alert Policy List page, click the alert policy name to view detailed information. 3. Navigate to the Alarm Policy Details page.

   Category	Detailed description
   Alert Policy Status	Alert policy status Active: The alert policy is active Inactive: The alert policy is inactive Activate or Deactivate button can be clicked to change
   Delete alarm policy	Delete the relevant alarm policy
   Alarm status	Current alarm status Normal: when the metric does not meet the configured condition Insulfficient data: when the metric data cannot be retrieved (missing, nonexistent, not arrived) Alert: when the metric meets the configured condition When the alarm status is Alert, display the alarm level (>High, Middle, Low) as well
   Metric Monitoring Chart	Metric monitoring chart for the configured period For details on the monitoring chart, refer to 지표 모니터링하기
   Information Classification Tab	Information tabs for alarm policies Details, alerts, alarm history, tags, operation history You can view the relevant information by clicking each tab

   Table. Alarm detail items

Detailed Information

On the Alert Policy List page, you can view the basic information and metric information of the selected alert policy.

Notification

Alert Policy List page allows you to view the notification recipients of the selected alert policy.

Alert History

On the Alarm Policy List page, you can view the alarm status change history of the selected alarm policy.

Tag

On the Alert Policy List page, you can view the tag information of the selected alert policy and add, modify, or delete it.

Job History

You can view the operation history of the selected alert policy on the Alert Policy List page.

Edit Alert Policy

You can modify the target metrics and policy settings of the alert policy. To modify the alert policy, follow these steps.

1. All Services > Management > ServiceWatch Click the menu. 1. Navigate to the Service Home page.
2. Service Home on the page, click the Alert > Alert Policy menu. 2. Navigate to the Alert Policy List page.
3. On the Alert Policy List page, click the alert policy name to view its details. 3. Navigate to the Alert Policy Details page.
4. Click the Edit button of Metric Information on the Detailed Information tab of the Alert Policy Details page. 4. 지표 정보 수정 The popup window opens.
5. After modifying the indicator information and policy settings, click the Confirm button. 5. A popup window notifying the indicator modification opens.
   • For detailed information on metric modification items, refer to 경보 정책 생성하기.
6. Click the Confirm button. 6. The alert policy modification is complete.

Disable alert policy

You can disable the alarm policy to stop sending notifications when the alarm status changes. Even if the alert policy is disabled, alert evaluation continues, and alert history accumulates as the alert state changes. However, notifications are not sent.

If you want to block notifications for a specific period, you can disable the corresponding alert policy.

To disable the alert policy, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. 1. Go to the Service Home page.
2. On the Service Home page, click the Alert > Alert Policy menu. 2. Navigate to the Alert Policy List page.
3. Click the Deactivate button on the Alarm Policy Details page. 3. Alert Policy Deactivation Notification A popup window opens.
4. Click the Confirm button. 4. Check the status of the alert policy.

Activate alert policy

You can enable the alert policy to resume sending notifications when the alert status changes. To enable the alert policy, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. 1. Go to the Service Home page.
2. On the Service Home page, click the 경보 > 경보 정책 menu. 2. Navigate to the Alert Policy List page.
3. On the Alert Policy Details page, click the Enable button. 3. Alert Policy Activation Notification A popup window opens.
4. Click the Confirm button. 4. Check the status of the alert policy.

Delete Alert Policy

You can delete unused alarm policies. To delete an alert policy, follow these steps.

1. All Services > Management > ServiceWatch Click the menu. 1. Go to the Service Home page.
2. On the Service Home page, click the Alert > Alert Policy menu. 2. Go to the Alert Policy List page.
3. On the Alert Policy List page, select the checkbox of the alert policy you want to delete, then click the Delete button. 3. A popup window appears to notify the deletion of the alarm policy.
   • You can delete multiple alert policies simultaneously.
   • You can also delete individually by clicking the Delete button at the far right of each alert policy, or by clicking the Delete Alert Policy button on the Alert Policy Details page.
4. Click the Confirm button. 4. The alert policy will be deleted.