Alarm

In ServiceWatch, you can set threshold criteria for the metrics to be monitored and create and manage alert policies that generate alert notifications when the specified conditions are met.

Create Alert Policy

You can create an alert policy for a metric and set the criteria for alert generation. To create an alert policy, follow these steps.

1. All Services > Management > ServiceWatch Click the menu. 1. Navigate to the Service Home page.

2. Service Home page, click the Alert > Alert Policy menu. 2. Navigate to the Alert Policy List page.

3. On the Alert Policy List page, click the Create Alert Policy button. 3. Navigate to the Create Alert Policy page.

4. In the Basic Information Input area, after entering the name and description of the alert policy, click the Select Metric button. 4. Select Indicator popup window opens.

5. In the Select Indicator popup, after selecting the indicator for the alert policy, click the Confirm button. 5. Metrics and Condition Settings area is displayed.

   Category	Required	Detailed description
   Indicator classification	Required	Display the monitorable metrics in ServiceWatch, filtered as All or Key Metrics, in the metric list
   Indicator List Area	Required	List of metrics that can be monitored in ServiceWatch Click the + button in front of the namespace and dimension to view the sub-level list When you select a metric to monitor, it is displayed as a chart in the Selected Metric area If the metric is associated with a namespace, the Service Dashboard is shown Clicking the Service Dashboard navigates to the detailed page of that dashboard
   Search filter area	-	After setting the search items to filter, click the Apply Filter button to filter the metric list Namespace-Dimension Name: Search based on the sub-dimension names of the selected namespace Metric Name: Enter the exact metric name to search Resource Name: Enter the exact resource name to search Resource ID: Enter the exact resource ID to search Keyword: Search based on the selected top-level category and the entered keyword Proceed with item-specific searches excluding metric name, resource name, resource ID, and tag key Tag Key: Search by the selected tag key
   Selected indicator area	-	Monitoring chart for the selected metric in the metric list area Data graph collected during the period applied to the chart When the mouse cursor is placed on the graph, a popup displays the time, data value, and metric data information for that point You can drag the mouse to zoom in on a specific area of the graph Clicking the label name displayed in the legend shows detailed information for that legend in a popup In the table area within the chart, you can view and edit legend labels, statistics, and aggregation periods Legend: Color per legend Click a legend color to change it to another color Period: Period applied to the chart Metric: Displays the selected metric’s namespace, resource name, and metric name Statistics: Choose how to aggregate metric data Options: Average (default), Minimum, Maximum, Sum Aggregation period: Select the aggregation period unit for metric values Options: 1 minute, 5 minutes (default), 15 minutes, 30 minutes, 1 hour, 3 hours, 6 hours, 12 hours, 1 day Delete: Delete the legend

   Table. Indicator selection popup items

6. In the Indicator and Condition Settings area, set the threshold values for alarm generation.

   Category	Required	Detailed description
   Namespace	-	Namespace of the selected metric
   Indicator name	-	Name of the selected metric
   unit	-	Data unit of the selected metric
   Evaluation scope	required	Time (seconds) range for alarm evaluation Input allowed from 60 seconds in multiples of 60, up to a maximum of 604,800 seconds If set to a value smaller than the collection interval or not a multiple of the collection interval, alarm evaluation may be applied abnormally
   Statistics	Required	Select the method for calculating metric data over the evaluation period Sum: the total of all data point values collected during the period Average: the value obtained by dividing the Sum over the specified period by the number of data points during that period Minimum: the lowest value observed during the specified period Maximum: the highest value observed during the specified period
   Additional configuration	Select	Setting evaluation count, violation count, and missing data handling method If the additional configuration is set to Use, you can set the evaluation count and violation count used when evaluating alerts. If, within the evaluation period (seconds), the number of violations meets the condition among the evaluation counts, the alert state changes to Alert Evaluation Count: Number of evaluations that trigger an alarm 1 ~ 8,640 enterable Violation Count: Allowed number of violations until an alarm is triggered 1 ~ Evaluation Count enterable If the evaluation period is less than 1 hour (3,600 seconds), evaluation count/evaluation period can be set up to a maximum of 1 day (86,400 seconds) If the evaluation period is 1 hour (3,600 seconds) or more, evaluation count/evaluation period can be set up to a maximum of 7 days (604,800 seconds) If the additional configuration is set to Use, you can specify how missing data is handled during alert evaluation. Treat missing data as Missing (Missing) Treat missing data as Ignore to maintain the current alert state (Ignore) Treat missing data as Breaching (Breaching) Treat missing data as Not breaching (Not breaching)
   Condition Settings	required	Condition Operator: After calculating metric data over the evaluation period, select the condition operator to compare the resulting value with the threshold Threshold: After calculating metric data over the evaluation period, set the threshold value to compare with the result using the condition operator Input allowed from 0 to 2,147,483,647 Condition: Explanation of the alert state change criteria based on the configured condition operator and threshold
   Alert level	Required	Select alert level based on the importance of the alert policy
   Resource ID	-	Metric monitoring target resource ID
   Resource name	-	Metric Monitoring Target Resource Name

   Table. Indicator and Condition Setting Items

7. In the Alert Settings area, select and add the notification user or group that will receive alerts when an alarm occurs.

   • When you click the Notification User button to select and add a user
     • You can select and add users from the user list who will receive notifications.
     • Only users with a login history (users who have registered an email or mobile phone number) can be added as notification recipients.
     • You can add up to 100 notification recipients.

* When you click the **Notification Group** button to select and add a notification group
    * You can select and add groups from the notification group list to receive notifications.
    * You can add up to 10 notification groups.

8. Add tag information in the Enter additional information area.

   Category	Required	Detailed description
   tag	Selection	Add Tag Up to 50 per resource can be added Add Tag button click after entering or selecting Key, Value values

   Table. Additional information input items

9. After reviewing the summary information, click the Create button. 9. A popup window notifying the creation of an alert policy opens.

10. Click the Confirm button. 10. The alert policy creation is complete.

View detailed alarm policy information

You can view and manage detailed information about alert policies. To view detailed information about the alert policy, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. 1. Navigate to the Service Home page.
2. On the Service Home page, click the Alert > Alert Policy menu. 2. Navigate to the Alert Policy List page.
   • In the Alert Policy menu, you can click the Alert Level button to filter and view only the list of alert policies that correspond to that alert level.
3. On the Alert Policy List page, click the alert policy name to view detailed information. 3. Go to the Alert Policy Details page.

   Category	Detailed description
   Alert Policy Status	Alarm policy status Active: The alarm policy is in an active state Inactive: The alarm policy is in an inactive state You can change it by clicking the Activate or Deactivate button
   Delete alarm policy	Delete the relevant alert policy
   Alarm status	Current alarm status Normal: when the metric does not meet the configured condition Insulfficient data: when the metric data cannot be retrieved (missing, absent, not arrived) Alert: when the metric meets the configured condition When the alarm status is Alert, display the alert level (>High, Middle, Low) as well
   Metric Monitoring Chart	Metric monitoring chart for the configured period For detailed information about the monitoring chart, see Metric Monitoring
   Information Classification Tab	Information tabs for alarm policies Details, notifications, alarm history, tags, operation history Click each tab to view the corresponding information

   Table. Alarm detail items

Detailed Information

Alert Policy List page lets you view the basic information and metric information of the selected alert policy.

Notification

On the Alert Policy List page, you can view the notification recipients or notification groups of the selected alert policy.

Alert History

You can view the alert status change history of the alert policy selected on the Alert Policy List page.

Tag

Alert Policy List page, you can view the tag information of the selected alert policy and add, modify, or delete it.

Job History

You can view the operation history of the selected alert policy on the Alert Policy List page.

Modify Alert Policy

You can modify the target metrics and policy settings of the alert policy. To modify the alarm policy, follow the steps below.

1. All Services > Management > ServiceWatch Click the menu. 1. Navigate to the Service Home page.
2. On the Service Home page, click the Alert > Alert Policy menu. 2. Go to the Alert Policy List page.
3. On the Alert Policy List page, click the alert policy name to view detailed information. 3. Go to the Alert Policy Details page.
4. Alarm Policy Details page’s Detailed Information tab, click the Edit button of Metric Information. 4. Edit Indicator Information The popup window opens.
5. After modifying the indicator information and policy settings, click the Confirm button. 5. A popup window notifying the indicator modification opens.
   • For detailed information on metric modification items, please refer to 경보 정책 생성하기.
6. Click the Confirm button. 6. The alarm policy modification is complete.

Disable Alert Policy

You can disable the alert policy to stop sending notifications when the alert status changes. Even if the alert policy is disabled, alert evaluation continues, and as the alert status changes, alert history is also accumulated. However, the notification is not sent.

If you want to block receiving notifications for a specific period, you can disable the corresponding alert policy.

To disable the alert policy, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. 1. Navigate to the Service Home page.
2. On the Service Home page, click the Alert > Alert Policy menu. 2. Navigate to the Alert Policy List page.
3. Alarm Policy Details page, click the Deactivate button. 3. Alert Policy Deactivation Notification A popup window opens.
4. Click the Confirm button. 4. Check the status of the alert policy.

Enable alarm policy

You can enable the alert policy to resume sending notifications when the alert status changes. To enable the alert policy, follow these steps.

1. All Services > Management > ServiceWatch Click the menu. 1. Navigate to the Service Home page.
2. On the Service Home page, click the Alert > Alert Policy menu. 2. Go to the Alert Policy List page.
3. On the Alert Policy Details page, click the Activate button. 3. Alert Policy Activation Notification A popup window opens.
4. Click the Confirm button. 4. Check the status of the alert policy.

Delete alarm policy

You can delete unused alarm policies. To delete an alarm policy, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. 1. Go to the Service Home page.
2. On the Service Home page, click the Alert > Alert Policy menu. 2. Navigate to the Alert Policy List page.
3. On the Alert Policy List page, select the checkbox of the alert policy you want to delete, then click the Delete button. 3. A popup window notifying the deletion of the alarm policy opens.
   • You can delete multiple alert policies simultaneously.
   • You can also delete individually by clicking the Delete button at the right end of each alert policy, or by clicking the Delete Alert Policy button on the Alert Policy Details page.
4. Click the Confirm button. 4. The alert policy will be deleted.