Alert

In ServiceWatch, you can set threshold criteria for the metrics to be monitored, and create and manage alert policies that generate alert notifications when the specified conditions are met.

Create Alert Policy

You can create an alert policy for a metric and set the criteria for alert triggering. To create an alert policy, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.

2. On the Service Home page, click the Alarm > Alarm Policy menu. You will be taken to the Alarm Policy List page.

3. Click the Create Alert Policy button on the Alert Policy List page. You will be taken to the Create Alert Policy page.

4. After entering the name and description of the alert policy in the Basic Information Input area, click the Select Metric button. The Select Metric popup window will open.

5. Metric Selection In the popup window, after selecting the metric for which to create an alert policy, click the Confirm button. The Metric and Condition Settings area will be displayed.

   Category	Required status	Detailed description
   Indicator classification	Required	In ServiceWatch, filter the monitorable metrics as All or Key Metrics and display them in the metric list
   Indicator List Area	Required	List of metrics that can be monitored in ServiceWatch

   • Click the **+** button in front of the namespace and dimension to view the sub-level list

   • When you select a metric to monitor, it is displayed as a chart in the **Selected Metric** area

   • • If the metric is associated with a namespace, the **Service Dashboard** is displayed

   • • Clicking the **Service Dashboard** navigates to the detailed page of that dashboard

   | | Search filter area | - | After setting the search items to filter, click the **Apply Filter** button to filter the metric list

   • **Namespace-Dimension Name**: Search based on the sub-dimension names of the selected namespace

   • **Metric Name**: Enter the exact metric name to search

   • **Resource Name**: Enter the exact resource name to search

   • **Resource ID**: Enter the exact resource ID to search

   • **Keyword**: Search based on the selected top-level category and the entered keyword
     • Proceed with item-specific searches excluding metric name, resource name, resource ID, and tag key

   • **Tag Key**: Search using the selected tag key

   | | Selected metric area | - | Monitoring chart for the selected metric in the metric list area

   • Data graph collected during the period applied to the chart
     • When the mouse cursor is placed on the graph, a popup displays the time, data value, and metric data information for that point
     • You can drag the mouse to zoom in on a specific area of the graph
     • Clicking a label displayed in the legend shows detailed information for that legend in a popup

   • In the table area within the chart, you can view and edit legend labels, statistics, and aggregation periods
     • **Legend**: color for each legend
       • You can click a legend color to change it to another color
     • **Period**: period applied to the chart
     • **Metric**: displays the selected metric's namespace, resource name, and metric name
     • **Statistics**: select the method for aggregating metric data
       • Choose among **Average** (default), **Minimum**, **Maximum**, **Sum**
     • **Aggregation Period**: select the aggregation period unit for metric values
       • Choose among **1 minute**, **5 minutes** (default), **15 minutes**, **30 minutes**, **1 hour**, **3 hours**, **6 hours**, **12 hours**, **1 day**
     • **Delete**: remove the legend

   |

   Table. Indicator selection popup items

6. Set the threshold values for generating alerts in the Indicator and Condition Settings area.

   Category	Required status	Detailed description
   namespace	-	Namespace of the selected metric
   Indicator name	-	Name of the selected metric
   unit	-	Data unit of the selected metric
   Evaluation scope	Required	Time range (seconds) for alarm evaluation Input allowed up to a maximum of 604,800 seconds in multiples of 60 If set smaller than the collection interval or not in a multiple of the collection interval, alarm evaluation may be applied abnormally
   Statistics	Required	Select the method for calculating metric data over the evaluation range Sum: The sum of all data point values collected during the period Average: The value obtained by dividing the Sum over the specified period by the number of data points during that period Minimum: The lowest value observed during the specified period Maximum: The highest value observed during the specified period
   Additional configuration	Select	Setting evaluation count, violation count, and missing data handling method When the additional configuration is set to Use, you can set the evaluation count and violation count used for alarm evaluation. If the number of violations meets the condition within the evaluation count during the evaluation period (seconds), the alarm state changes to Alert Evaluation Count: Number of evaluations that trigger an alarm 1 ~ 8,640 enterable range Violation Count: Allowed number of violations before an alarm is triggered 1 ~ Evaluation Count enterable range If the evaluation period is less than 1 hour (3,600 seconds), evaluation count/evaluation period can be set up to a maximum of 1 day (86,400 seconds) If the evaluation period is 1 hour (3,600 seconds) or more, evaluation count/evaluation period can be set up to a maximum of 7 days (604,800 seconds) When the additional configuration is set to Use, you can specify how to handle missing data during alarm evaluation. Treat missing data as missing (Missing) Ignore missing data and maintain the current alarm state (Ignore) Treat missing data as satisfying the condition (Breaching) Treat missing data as not satisfying the condition (Not breaching)
   Condition setting	Required	Condition Operator: After calculating metric data over the evaluation period, select a condition operator to compare the value with the threshold Threshold: After calculating metric data over the evaluation period, set the threshold to compare the value with the condition operator Input allowed from 0 ~ 2,147,483,647 Condition: Explanation of alert state (Alert) change conditions based on the configured Condition Operator and Threshold
   Alert level	Required	Select alert stage based on the importance of the alert policy
   Resource ID	-	Metric monitoring target resource ID
   Resource Name	-	Metric Monitoring Target Resource Name

   Table. Indicator and Condition Setting Items

7. In the Notification Settings area, select the user who will receive notifications when an alarm occurs.

   • Only users with a login history (users who have registered an email or mobile phone number) can be added as notification recipients.
   • You can add up to 100 notification recipients.

8. Add tag information in the Additional Information Input area.
9. After reviewing the summary information, click the Create button. A popup indicating the creation of the alert policy will open.
10. Click the Confirm button. The alert policy has been created.

Check detailed alert policy information

You can view and manage detailed information about alert policies. To view detailed information about the alert policy, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. Navigate to the Service Home page.
2. On the Service Home page, click the Alert > Alert Policy menu. You will be taken to the Alert Policy List page.
   • In the Alert Policy menu, you can click the Alert Level button to filter and view only the list of alert policies that correspond to that alert level.
3. On the Alert Policy List page, click the alert policy name to view its details. You will be taken to the Alert Policy Details page.

   Category	Detailed description
   Alert policy status	Alert policy status Active: The alert policy is in an active state Inactive: The alert policy is in an inactive state You can change it by clicking the Activate or Deactivate button
   Delete alarm policy	Delete the relevant alert policy
   Alarm status	Current alert status Normal: when the metric does not meet the configured condition Insulfficient data: when the metric data cannot be verified (missing, nonexistent, not arrived) Alert: when the metric meets the configured condition When the alert status is Alert, display the alert level (>High, Middle, Low) as well
   Metric Monitoring Chart	Metric monitoring chart for the configured period For details on the monitoring chart, refer to Metric Monitoring
   Information Classification Tab	Alert policy information tabs Details, notifications, alert history, tags, operation history Click each tab to view the corresponding information

   Table. Alarm detailed items

Detailed Information

On the Alert Policy List page, you can view the selected alert policy’s basic information and metric information.

Notification

On the Alert Policy List page, you can view the notification recipients of the selected alert policy.

Alert History

Alarm Policy List page lets you view the alarm status change history of the selected alarm policy.

tag

Alert Policy List page lets you view the tag information of the selected alert policy, and you can add, modify, or delete it.

Job History

You can view the operation history of the selected alert policy on the Alert Policy List page.

Modify Alert Policy

You can modify the target metrics and policy settings of the alert policy. To modify the alert policy, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. On the Service Home page, click the Alert > Alert Policy menu. It navigates to the Alert Policy List page.
3. On the Alert Policy List page, click the alert policy name to view detailed information. You will be taken to the Alert Policy Details page.
4. On the Detail Information tab of the Alert Policy Details page, click the Edit button of Metric Information. The Edit Metric Information popup opens.
5. After modifying the metric information and policy settings, click the Confirm button. A popup notifying the metric modification will open.
   • For detailed information on metric modification items, please refer to Create Alert Policy.
6. Click the Confirm button. The alert policy update is complete.

Disable Alert Policy

You can disable the alert policy to stop sending notifications when the alert status changes. Even if the alert policy is disabled, alert evaluation continues, and alert history accumulates as the alert status changes. However, notifications are not sent.

If you want to block receiving notifications for a specific period, you can disable the corresponding alert policy.

To disable the alert policy, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. On the Service Home page, click the Alert > Alert Policy menu. You will be taken to the Alert Policy List page.
3. On the Alert Policy Details page, click the Disable button. The Alert Policy Deactivation Notification popup opens.
4. Click the Confirm button. Check the status of the alert policy.

Activate Alert Policy

You can enable the alert policy to resume sending notifications when the alert status changes. To enable the alert policy, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. On the Service Home page, click the Alert > Alert Policy menu. You will be taken to the Alert Policy List page.
3. On the Alert Policy Details page, click the Enable button. The Alert Policy Activation Notification popup window opens.
4. Click the Confirm button. Check the status of the alert policy.

Delete Alert Policy

You can delete unused alert policies. To delete an alert policy, follow these steps.

1. All Services > Management > ServiceWatch menu, click it. You will be taken to the Service Home page.
2. On the Service Home page, click the Alert > Alert Policy menu. You will be taken to the Alert Policy List page.
3. On the Alert Policy List page, select the checkbox of the alert policy you want to delete, then click the Delete button. A popup notifying the alert policy deletion will appear.
   • You can delete multiple alert policies at once.
   • You can also delete individually by clicking the Delete button at the far right of each alert policy, or by clicking the Delete Alert Policy button on the corresponding Alert Policy Details page.
4. Click the Confirm button. The alert policy will be deleted.