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Alert
In ServiceWatch, you can set threshold criteria for the metrics to be monitored, and create and manage alert policies so that an alert notification is generated when the set conditions are met.
Create Alert Policy
You can create an alert policy for a metric and set the alert triggering criteria.
To create an alert policy, follow these steps.
- Click the All Services > Management > ServiceWatch menu. Go to the Service Home page.
- Click the Alert > Alert Policy menu on the Service Home page. You will be taken to the Alert Policy List page.
- Alert Policy List page, click the Create Alert Policy button. It navigates to the Create Alert Policy page.
- Basic Information Input area, after entering the name and description of the alert policy, click the Select Metric button. The Select Metric popup opens.
- After selecting the metric to create an alert policy in the Metric Selection popup, click the Confirm button. The Metric and Condition Settings area will be displayed.
| Category | Required | Detailed description |
|---|---|---|
| Metric List Area | Required | List of metrics that can be monitored in ServiceWatch
|
| Search Filter Area | Select | After setting Namespace-Dimension Name, Metric Name, Resource Name, Resource ID, Tag-Key, click the Apply Filter button to filter the metric list
|
| Selected Indicator Area | - | Monitoring chart for the indicator selected in the indicator list area
|
Table. Indicator selection items
- Indicator and Condition Settings area, set the threshold values for alarm generation.
| Category | Required or not | Detailed description |
|---|---|---|
| Namespace | - | Namespace of the selected metric |
| Indicator Name | - | Name of the selected indicator |
| Unit | - | Data unit of the selected metric |
| Evaluation Scope | Required | Time range (seconds) for alarm evaluation
|
| Statistics | Required | Choose how to calculate metric data during the evaluation period
|
| Additional Configuration | Select | Set evaluation count, violation count, and missing data handling method
|
| Condition Setting | Required |
|
| Alert Level | Required | Select alert level according to importance of alert policy |
| Resource ID | - | Resource ID for metric monitoring target |
| Resource Name | - | Name of the resource targeted for metric monitoring |
Table. Indicator and Condition Setting Items
- In the Notification Settings area, select the user who will receive notifications when an alarm occurs.
- Only users with login history (users who have registered email or mobile phone number) can be added as notification recipients.
- You can add up to 100 notification recipients.
Reference
- If there is no user to add, you can create a user on the IAM service’s User Creation page. For detailed information on user creation, refer to Create User.
- Notification reception method (E-mail or SMS) can be changed after selecting the notification target Service > Alert on the Notification Settings page. For detailed information about notification settings, refer to Check Notification Settings.
- In the Add Additional Information area, after adding tag information, click the Complete button. A popup window notifying the creation of the alert policy opens.
- Confirm 버튼을 클릭하세요. 경보 정책 생성이 완료됩니다.
Reference
Creating an alert policy can take tens of minutes or more depending on the scale.
Check detailed alarm policy information
You can view and manage detailed information about the alarm policy.
To view detailed information about the alert policy, follow the steps below.
- Click the All Services > Management > ServiceWatch menu. Navigate to the Service Home page.
- On the Service Home page, click the Alert > Alert Policy menu. It navigates to the Alert Policy List page.
- Click the Alert Stage button displayed in the Alert Policy menu to filter and view only the list of alert policies for that stage.
- Alert Policy List page, click the alert policy name to view detailed information. You will be taken to the Alert Policy Details page.
| Category | Detailed description |
|---|---|
| Alert Policy Status | Status of the alert policy
|
| Delete Alarm Policy | Delete the corresponding alarm policy |
| Alert Status | Current Alert Status
|
| Metric Monitoring Chart | Metric monitoring chart for the selected period
|
| Information Category Tab | Information Category Tab for Alert Policy
|
Table. Alarm detailed items
Reference
When sorting the alarm policy names in the alarm policy list, follow the sorting rules below.
- Space and control characters
- Some special characters (
!"#$%&’()*+,-./) - numbers (
0–9) - some special characters (
;<=>?@) - English (
A–Z,a–z, case-insensitive) - the remaining special characters (
[\]^_`) - Other characters
Detailed Information
Alarm Policy List page, you can view the basic information and metric information of the selected alarm policy.
| Category | Detailed description |
|---|---|
| Service | Service Name |
| Resource Type | Resource Type |
| SRN | Unique resource ID in Samsung Cloud Platform
|
| Resource Name | Resource Name
|
| Resource ID | Unique resource ID in the service |
| Creator | User who created the service |
| Creation Date/Time | Service Creation Date/Time |
| Editor | User who modified the service information |
| Modification Date/Time | Date and time when service information was edited |
| Alert Policy Name | Name of the alert policy |
| Name space | Name space of the indicator |
| Indicator Name | Indicator Name |
| Evaluation Scope | Time Range for Alert Evaluation |
| Unit | Unit of indicator data |
| Evaluation count | Alarm policy evaluation count |
| Number of violations | Number of alert policy violations |
| Statistics | Method of calculating metric data during the evaluation period |
| Evaluation interval | Evaluation interval: evaluation range (unit) x number of evaluations |
| Condition | Condition change criteria for alert status (Alert) based on the set condition operator and threshold |
| Alert Level | Alert Level when Alert Occurs |
| Target Metric Information Area | Description of the alert policy target metric and resource ID, resource name |
Table. Alert Policy Details - Detailed Information Tab Items
Notification
You can check the notification recipients of the selected alert policy on the Alert Policy List page.
| Category | Detailed description |
|---|---|
| Notification Recipient List | Username, Creation Date/Time, Last Login Information
|
| Add Notification Recipient | Can add new notification recipient
|
Table. Alert Policy Details - Notification Tab Items
Reference
- Only users with login history (users who have registered email or mobile phone number) can be added as notification recipients.
- Notification recipients can be added up to a maximum of 100 people.
- If there are no users to add, you can create a user on the IAM service’s User Creation page. For detailed information on user creation, see Create User.
- The notification reception method (E-mail or SMS) can be changed on the Notification Settings page after selecting the notification target Service > Alert. For detailed information about notification settings, refer to Check Notification Settings.
Alert History
Alarm Policy List page allows you to view the alarm status change history of the selected alarm policy.
| Category | Detailed description |
|---|---|
| Alarm Status Change History List | Alarm Status Change DateTime, Change Status Classification Information, Alarm Description |
| View Details | Can view detailed alarm history information and source code in JSON format |
Table. Alert Policy Details - Alert History Tab Items
Tag
On the Alert Policy List page, you can view the tag information of the selected alert policy, and you can add, modify, or delete it.
| Category | Detailed description |
|---|---|
| Tag List | Tag’s Key, Value information |
| Tag Edit | Modify or delete existing tag information, or add new tags
|
Table. Alert Policy Details - Tag Tab Items
Work History
Alert Policy List page allows you to view the operation history of the selected alert policy.
| Category | Detailed description |
|---|---|
| Work History List | Resource Change History
|
Table. Alert Policy Details - Work History Tab Items
Edit Alarm Policy
You can modify the target metrics and policy settings of the alert policy.
To modify the alert policy, follow the steps below.
- Click the All Services > Management > ServiceWatch menu. Go to the Service Home page.
- Click the Alert > Alert Policy menu on the Service Home page. You will be taken to the Alert Policy List page.
- Click the alert policy name on the Alert Policy List page to view detailed information. It moves to the Alert Policy Details page.
- Alarm Policy Details page’s Detailed Information tab, click the Edit button of Metric Information. Edit Metric Information popup opens.
- After modifying the indicator information and policy settings, click the Confirm button. A popup window notifying the indicator modification will open.
- For detailed information about metric modification items, please refer to Create Alert Policy.
- Confirm 버튼을 클릭하세요. 경보 정책 수정이 완료됩니다.
Delete alert policy
You can delete unused alarm policies.
To delete the alert policy, follow these steps.
- All Services > Management > ServiceWatch Click the menu. Navigate to the Service Home page.
- Service Home page, click the Alert > Alert Policy menu. Navigate to the Alert Policy List page.
- Alert Policy List on the page, after selecting the checkbox of the alert policy to delete, click the Delete button. A popup notifying the alert policy deletion will open.
- You can delete multiple alert policies at the same time.
- You can also delete individually by clicking the Delete button at the far right of each alert policy, or by clicking the Delete Alert Policy button on the corresponding Alert Policy Details page.
- Confirm 버튼을 클릭하세요. 경보 정책이 삭제됩니다.
Reference
Deleting an alert policy can take tens of minutes or more depending on the scale.