How-to guides

• 1: Managing Dashboards and Widgets
• 2: Alert
• 3: indicator
• 4: Log
• 5: Event
• 6: Using ServiceWatch Agent

1 - Managing Dashboards and Widgets

In the Samsung Cloud Platform Console, you can create and manage dashboards to monitor the resources of the services you are using.

Create Dashboard

You can create a ServiceWatch dashboard.

Creating a dashboard by adding individual widgets

To create a dashboard, follow these steps.

1. All Services > Management > ServiceWatch menu, click it. You will be taken to the Service Home page.

2. Click the Dashboard > Dashboard List menu on the Service Home page. You will be taken to the Dashboard List page.

3. On the Dashboard List page, click the Create Dashboard button.

4. Please enter the dashboard name.

   • Enter the dashboard name using English letters, numbers, and special characters (-_) within 3 ~ 40 characters.
   • You cannot enter a name that is already in use on the service dashboard.

5. Add a widget to configure the dashboard. A popup window appropriate to the widget addition method will open.

   • Add Individual Widget: You can add a single widget that combines metrics and resources. Clicking the button opens the Add Individual Widget popup.

     Category	Required status	Detailed description
     Indicator classification	Selection	In ServiceWatch, filter the monitorable metrics as All or Key Metrics and display them in the metric list
     Indicator List Area	Required	List of metrics that can be monitored in ServiceWatch Click the + button in front of the namespace and dimension to view the sub-level list When you select a metric to monitor, it is displayed as a chart in the Selected Metrics area
     Search filter area	-	After setting the search items to filter, click the Apply Filter button to filter the metric list Namespace-Dimension Name: Search based on the sub-dimension names of the selected namespace Metric Name: Enter the exact metric name to search Resource Name: Enter the exact resource name to search Resource ID: Enter the exact resource ID to search Keyword: Search based on the selected top-level category and the entered keyword Proceed with item-specific searches excluding metric name, resource name, resource ID, and tag key Tag Key: Search using the selected tag key
     Selected metric area	-	Monitoring chart for the selected metric in the metric list area Data graph collected during the period applied to the chart When the mouse cursor is placed on the graph, a popup displays the time, data value, and metric data information for that point You can drag the mouse to zoom in on a specific area of the graph Clicking the resource name shown in the legend displays detailed information about that resource in a popup Item values in the table area within the chart can be edited Label: Enter the legend name using English letters, numbers, or special characters, between 3 ~ 255 characters Statistics: Choose the method for aggregating metric data Options: average (default), minimum, maximum, sum Aggregation period: Select the aggregation period unit for metric values Options: 1 minute, 5 minutes (default), 15 minutes, 30 minutes, 1 hour, 3 hours, 6 hours, 12 hours Delete: Remove the legend

     Table. Individual widget additional items

6. Click the Complete button in the widget addition popup. The widget will be added to the dashboard on the dashboard creation page.

7. After confirming the added widget, click the Create button. A popup indicating dashboard creation will appear.

8. Click the Confirm button. Dashboard creation is complete.

Creating a dashboard by adding multiple widgets

To create a dashboard, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.

2. On the Service Home page, click the Dashboard > Dashboard List menu. You will be taken to the Dashboard List page.

3. On the Dashboard List page, click the Create Dashboard button.

4. Enter the name of the dashboard.

   • Enter the dashboard name using English letters, numbers, and special characters (-_) within 3 ~ 40 characters.
   • You cannot enter a name that is already in use on the service dashboard.

5. Add a widget to configure the dashboard. A corresponding popup window will open according to the widget addition method.

   • Add Multiple Widgets: Select the desired resources by metric unit and add multiple widgets at once. Clicking the button opens the Add Multiple Widgets popup window.

     Category	Required or not	Detailed description
     Indicator classification	Select	In ServiceWatch, filter the monitorable metrics as All or Key Metrics and display them in the metric list
     Indicator selection area	Required	Select the namespace and resources to add Click the + button in front of the namespace and resources to view the list of sub-resources and metrics When you check the metrics to add to the widget from the metric list, the Selected Metrics and Selected Resources sections are displayed Multiple metrics can be selected
     Selection indicator	Required	Display the list of selected metrics from the namespace and resource list When a metric is clicked, the Selected Resources area shows the list of resources included in that metric
     Selected resource	Required	Selected Indicator list, add resources to the selected indicator After clicking the Select button, choose resources that can be added to the indicator, allowing up to five additions Resources must be added for all indicators in the Selected Indicator list
     Statistics	Required	Select the statistical basis for the indicator value You can choose from average (default), minimum, maximum, or sum
     Aggregation period	Required	Select the aggregation period unit for metric values Choose from 1 minute, 5 minutes (default), 15 minutes, 30 minutes, 1 hour, 3 hours, 6 hours, or 12 hours

     Table: Additional items for multiple widgets

6. Click the Complete button on the widget addition popup. The widget will be added to the dashboard on the dashboard creation page.

7. After confirming the added widget, click the Create button. A popup indicating dashboard creation will appear.

8. Click the Confirm button. The dashboard has been created.

Create a dashboard by loading a dashboard

To create a dashboard, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.

2. Click the Dashboard > Dashboard List menu on the Service Home page. You will be taken to the Dashboard List page.

3. On the Dashboard List page, click the Create Dashboard button.

4. Enter the name of the dashboard.

   • Enter the dashboard name using English letters, numbers, and special characters (-_) within 3 ~ 40 characters.
   • You cannot enter a name that is already in use on the service dashboard.

5. Add a widget to configure the dashboard. A corresponding popup window will open according to the widget addition method.

   • Dashboard Load: You can load widgets from dashboards registered in ServiceWatch. When you click the button, the Dashboard Load popup opens.

     Category	Required	Detailed description
     Dashboard	Required	Display the list of dashboards registered in ServiceWatch When a dashboard is selected, the widgets applied to the dashboard are displayed in the preview area
     Preview	Required	Display widgets applied to the selected dashboard from the dashboard list Check the widget name to select widgets to add to the dashboard to be created If you check the Select All item, all metrics of that dashboard are selected

     Table. Load Dashboard Items

6. Click the Complete button in the widget addition popup. The widget will be added to the dashboard on the dashboard creation page.

7. After confirming the added widget, click the Create button. A popup indicating dashboard creation will open.

8. Click the Confirm button. Dashboard creation is complete.

Check the dashboard

You can view the information of the selected dashboard on the Dashboard List page. To view the dashboard, follow the steps below.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. On the Service Home page, click the Dashboard > Dashboard List menu. You will be taken to the Dashboard List page.

   Category	Detailed description
   Dashboard name	Dashboard name User dashboards are the dashboard names set by the user. Service dashboards are the Samsung Cloud Platform service name that matches the service namespace
   Dashboard Category	Dashboard classification User: Dashboard created directly by the user Service: Dashboard automatically composed of pre-built key metrics for each service
   Modification date and time	Dashboard modification timestamp
   Creation date and time	Dashboard creation date and time
   Favorites	If bookmarked, it is displayed in yellow Click the star icon to set or remove a bookmark

   Table. Dashboard list items
3. On the Dashboard List page, click the dashboard whose details you want to view. You will be taken to the Dashboard Detail page.

   Category	Detailed description
   Dashboard name	Display the dashboard name Click the name to select another dashboard
   Period setting area	Period selection applied to widgets in the dashboard Metric queries can be set from now up to a maximum of 455 days
   Time zone setting area	Select the time zone applied to the period setting
   Reset button	Reset all actions and settings made on the dashboard detail screen
   Refresh Settings Area	Select refresh interval for widget information Refresh button updates the information based on the current time Click the refresh interval to choose the desired period: Off, 10 seconds, 1 minute, 2 minutes, 5 minutes, 15 minutes
   Edit	You can edit the dashboard name or manage widgets When you click the Edit button, you are taken to the Dashboard Edit page For more details on editing the dashboard, see 대시보드 수정하기
   More	Display additional tasks for managing the dashboard Dashboard duplication and deletion, view details, view source are possible For details on dashboard management items, refer to Dashboard Management For details on widget management items, refer to Widget Management
   Widget area	Display widgets for monitoring each resource You can manage the widget by clicking the More button at the top right of the widget You can edit, duplicate, download files, view metrics, and view source of the widget For detailed information on widget management items, see Widget Management

   Table. Dashboard detailed items

Dashboard Management

Dashboard Details page allows you to edit or manage dashboard information and widgets.

Edit Dashboard

You can modify the dashboard name and change the widget configuration.

To modify the dashboard, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. Click the Dashboard > Dashboard List menu on the Service Home page. You will be taken to the Dashboard List page.
3. On the Dashboard List page, click the dashboard you want to view details for. You will be taken to the Dashboard Details page.
4. Click the Edit button at the top right of the Dashboard Details page. You will be taken to the Dashboard Edit page.
5. After modifying the dashboard’s information or widgets, click the Save button.

   Category	Detailed description
   Dashboard name	Dashboard name cannot be edited Enter within 34 characters using English letters, numbers, and special characters (-_) Dashboard names that are currently in use cannot be used
   Widget Name	Widget name can be edited English letters, numbers, spaces, special characters(-_.\
   Widget Management	When you hover the mouse over a widget, a management button appears on the right side of the widget border Edit: Widget Edit popup allows you to modify the widget’s metrics and resources For details on widget editing, see the Individual Widget Edit in 위젯 관리하기 Duplicate: Duplicate the current widget and add it to the dashboard Delete: Remove the current widget from the dashboard Expand: Display the current widget with an expanded size Collapse: If the widget is expanded, clicking again reduces its size
   Add widget	Add a new widget to the dashboard Add individual widget: Add a single widget that combines metrics and resources Add multiple widgets: Select desired resources per metric to add multiple widgets at once Load dashboard: Load and add widgets from another dashboard For detailed instructions on adding widgets, see Creating Widgets

   Table. Dashboard edit items

View detailed dashboard information

You can view detailed information about the dashboard. To view detailed information of the dashboard, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. Click the Dashboard > Dashboard List menu on the Service Home page. You will be taken to the Dashboard List page.
3. On the Dashboard List page, click the dashboard you want to view details for. You will be taken to the Dashboard Details page.
4. Dashboard Details page’s top right corner has a More > Details button. Click the button. The Dashboard Details popup opens.

   Category	Detailed description
   Dashboard name	Dashboard name
   Dashboard Category	Dashboard usage classification User: dashboard created directly by the user Service: dashboard composed of automatically pre-built key metrics for each service
   Service	service name
   Resource Type	dashboard
   SRN	Unique resource ID in Samsung Cloud Platform In ServiceWatch, it refers to the dashboard’s SRN
   Resource name	Resource Name In ServiceWatch, the meaning of the dashboard name
   Resource ID	Unique resource ID in the service
   Constructor	User who created the dashboard
   Creation date and time	Dashboard creation date and time
   Editor	User who edited the dashboard information
   Modification date and time	Dashboard information modification timestamp

   Table. Dashboard Details - Detail Information Popup Items

Check the dashboard source code

You can view the dashboard’s source code. To view the source code of the dashboard, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. Click the Dashboard > Dashboard List menu on the Service Home page. You will be taken to the Dashboard List page.
3. On the Dashboard List page, click the dashboard you want to view details for. You will be taken to the Dashboard Details page.
4. Dashboard Details on the top right of the page, click the More > View Source button. The Dashboard View Source popup opens.

   Category	Detailed description
   Source information	Display the dashboard source code in JSON format
   Copy code	Copy the source code to the clipboard

   Table. Dashboard Details - Dashboard Source View Popup Items

Duplicate Dashboard

You can duplicate a widget from the current dashboard and add it to another dashboard.

To duplicate the dashboard, follow these steps.

1. All Services > Management > ServiceWatch menu, click it. You will be taken to the Service Home page.

2. On the Service Home page, click the Dashboard > Dashboard List menu. You will be taken to the Dashboard List page.

3. On the Dashboard List page, click the dashboard you want to view details for. You will be taken to the Dashboard Details page.

4. Click the More > Duplicate button at the top right of the Dashboard Details page. The Dashboard Duplicate popup opens.

5. After selecting the dashboard duplication method, enter the required information. The required information varies depending on the duplication method.

   Category	Required	Detailed description
   Replication target	-	Name of the dashboard to duplicate
   Cloning method	Required	After duplicating the dashboard widget, select the dashboard to add it to New Dashboard: Create a new dashboard and generate it by duplicating the current dashboard’s widget Existing Dashboard: Duplicate the current dashboard’s widget and add it to an existing dashboard
   Dashboard name	Required	Enter the name of the new dashboard Displayed when the duplication method is set to New Dashboard Enter using English letters, numbers, and special characters (-_) within 3 to 40 characters
   Select Dashboard	Required	Select the dashboard to which the duplicated widget will be added from the existing dashboards Displayed when the duplication method is selected as Existing dashboard

   Table. Dashboard clone items

6. After entering the required information, click the Complete button. A popup notifying that the dashboard is being duplicated will appear.

7. Click the Confirm button on the popup window. The dashboard duplication task is complete.

Delete dashboard

You can delete unused dashboards.

To delete the dashboard, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. On the Service Home page, click the Dashboard > Dashboard List menu. You will be taken to the Dashboard List page.
3. On the Dashboard List page, select the checkbox of the dashboard you want to delete, then click the Delete button. A popup confirming the dashboard deletion will appear.
   • You can delete multiple dashboards simultaneously.
   • You can also delete individually by clicking the More > Delete button located at the top right of the Dashboard Details page.
4. In the delete confirmation input field, type Delete and then click the Confirm button. The dashboard will be deleted.

Manage Widgets

Dashboard Details page lets you edit or manage widgets.

Edit Widget

You can modify the widget’s metrics and resources.

To modify the widget, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. On the Service Home page, click the Dashboard > Dashboard List menu. You will be taken to the Dashboard List page.
3. On the Dashboard List page, click the dashboard whose widget you want to edit. You will be taken to the Dashboard Details page.
4. On the Dashboard Details page, click the More > Edit Widget button at the top right of the widget you want to edit. The Edit Widget popup will open.
5. After modifying the widget’s metrics and resources, click the Confirm button. The widget modification is complete.

   Category	Required status	Detailed description
   Indicator classification	Select	In ServiceWatch, filter the monitorable metrics as All or Key Metrics and display them in the metric list
   Indicator List Area	Required	List of metrics that can be monitored in ServiceWatch Click the + button in front of the namespace and dimension to view the sub-level list When you select a metric to monitor, it is displayed as a chart in the Selected Metrics area
   Search filter area	-	After setting the search items to filter, click the Apply Filter button to filter the metric list Namespace-Dimension Name: Search based on the sub-dimension names of the selected namespace Metric Name: Enter the exact metric name to search Resource Name: Enter the exact resource name to search Resource ID: Enter the exact resource ID to search Keyword: Search based on the selected top-level category and the entered keyword Proceed with item-specific searches excluding metric name, resource name, resource ID, and tag key Tag Key: Search using the selected tag key
   Selected metric area	-	Monitoring chart for the selected metric in the metric list area Data graph collected during the period applied to the chart When the mouse cursor is placed on the graph, a popup displays the time, data value, and metric data information for that point You can drag the mouse to zoom in on a specific area of the graph Clicking the label name displayed in the legend shows detailed information for that legend in a popup In the table area within the chart, you can view and edit legend labels, statistics, and aggregation periods Legend: color per legend Click a legend color to change it to another color Period: period applied to the chart Metric: displays the selected metric’s namespace, resource name, and metric name Statistics: select the method for aggregating metric data Choose among Average (default), Minimum, Maximum, Sum Aggregation period: select the aggregation period unit for metric values Choose among 1 minute, 5 minutes (default), 15 minutes, 30 minutes, 1 hour, 3 hours, 6 hours, 12 hours, 1 day Delete: remove the legend

   Table. Individual widget additional items

Widget Replication

You can copy the widget and add it to another dashboard.

To duplicate a widget, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.

2. Service Home page, click the Dashboard > Dashboard List menu. You will be taken to the Dashboard List page.

3. On the Dashboard List page, click the dashboard you want to duplicate. You will be taken to the Dashboard Details page.

4. On the Dashboard Detail page, click the More > Widget Clone button located at the upper right of the widget to be duplicated. The Widget Clone popup window opens.

5. After selecting the widget duplication method, enter the required information. The required information varies depending on the duplication method.

   Category	Whether required	Detailed description
   Replication target	-	Name of the dashboard to duplicate
   Cloning method	Required	After duplicating the widget, select the dashboard to add it to Existing Dashboard: Add the widget to an existing dashboard New Dashboard: Create a new dashboard and add the widget
   Select Dashboard	Required	Select the dashboard to which the duplicated widget will be added from the existing dashboards When the duplication method is selected as Existing Dashboard, it is displayed
   Dashboard name	Required	Enter the name of the new dashboard Displayed when the duplication method is set to New Dashboard Enter using English letters, numbers, and special characters (-_) within 3 to 40 characters
   Widget name	Required	When adding a widget to the dashboard, enter the widget name English letters, numbers, special characters(-_.\

   Table. Widget duplication items

6. After entering the required information, click the Complete button. A popup window notifying the addition of the widget will open.

7. Click the Confirm button in the popup window. The widget will be duplicated and added to the dashboard.

Download widget file

You can download widget information as a file. To download widget information, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. On the Service Home page, click the Dashboard > Dashboard List menu. You will be taken to the Dashboard List page.
3. On the Dashboard List page, click the dashboard from which you want to download widget information. You will be taken to the Dashboard Detail page.
4. Dashboard Details page, click the More > File Download button at the top right of the widget whose information you want to download. The File Download popup window opens.
5. After selecting the file download method, click the Confirm button. The download will start.
   • Download methods can be selected simultaneously.

     Category	Detailed description
     CSV	Convert the widget’s metrics and monitoring data to an Excel (*.csv) file and download it.
     PNG	Convert the widget chart to an image (*.png) file and download

     Table. Widget file download item

Check widget metrics

You can view the widget’s resource and metric information on the Metrics page. To view widget metrics on the metrics page, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. Service Home page, click the Dashboard > Dashboard List menu. You will be taken to the Dashboard List page.
3. On the Dashboard List page, click the dashboard you want to view widget metrics for. You will be taken to the Dashboard Details page.
4. On the Dashboard Detail page, click the More > View Metrics button at the top right of the widget you will view on the Metrics page. You will be taken to the Metrics page.
   • The resources and metric information of the selected widget are automatically configured and displayed on the Metrics page.

Check widget source code

You can view the source code of the dashboard.

To check the dashboard’s source code, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. Service Home page, click the Dashboard > Dashboard List menu. You will be taken to the Dashboard List page.
3. On the Dashboard List page, click the dashboard you want to view details for. You will be taken to the Dashboard Detail page.
4. On the Dashboard Details page, click the More > View Source button located at the top right of the widget to view its source code. The Widget Source View popup will open.

   Category	Detailed description
   Source information	Display the widget source code in JSON format
   Copy code	Copy the source code to the clipboard

   Table. Widget source view item

Download widget file

You can download widget information as a file. To download widget information, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. Service Home page, click the Dashboard > Dashboard List menu. You will be taken to the Dashboard List page.
3. Dashboard List page, click the dashboard to download widget information. You will be taken to the Dashboard Detail page.
4. Dashboard Details page, click the More > File Download button at the top right of the widget whose information you want to download. The File Download popup window opens.
5. After selecting the file download method, click the Confirm button. The download will start.
   • Download methods can be selected simultaneously.

     Category	Detailed description
     CSV	Convert the widget’s metrics and monitoring data to an Excel (*.csv) file and download it.
     PNG	Convert the widget chart to an image (*.png) file and download

     Table. Widget file download item

Export to Object Storage

You can store widget information in Object Storage.

To store widget information in Object Storage, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. On the Service Home page, click the Dashboard > Dashboard List menu. You will be taken to the Dashboard List page.
3. On the Dashboard List page, click the dashboard from which you want to download widget information. You will be taken to the Dashboard Detail page.
4. On the Dashboard Details page, click the More > Export to Object Storage button located at the top right of the widget whose information you want to download. The Export to Object Storage popup will open.
5. After selecting the bucket to store widget information, click the Done button. A popup confirming the save will appear.
6. Click the Confirm button in the popup window. Data export will begin.

2 - Alert

In ServiceWatch, you can set threshold criteria for the metrics to be monitored, and create and manage alert policies that generate alert notifications when the specified conditions are met.

Create Alert Policy

You can create an alert policy for a metric and set the criteria for alert triggering. To create an alert policy, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.

2. On the Service Home page, click the Alarm > Alarm Policy menu. You will be taken to the Alarm Policy List page.

3. Click the Create Alert Policy button on the Alert Policy List page. You will be taken to the Create Alert Policy page.

4. After entering the name and description of the alert policy in the Basic Information Input area, click the Select Metric button. The Select Metric popup window will open.

5. Metric Selection In the popup window, after selecting the metric for which to create an alert policy, click the Confirm button. The Metric and Condition Settings area will be displayed.

   Category	Required status	Detailed description
   Indicator classification	Required	In ServiceWatch, filter the monitorable metrics as All or Key Metrics and display them in the metric list
   Indicator List Area	Required	List of metrics that can be monitored in ServiceWatch

   • Click the **+** button in front of the namespace and dimension to view the sub-level list

   • When you select a metric to monitor, it is displayed as a chart in the **Selected Metric** area

   • • If the metric is associated with a namespace, the **Service Dashboard** is displayed

   • • Clicking the **Service Dashboard** navigates to the detailed page of that dashboard

   | | Search filter area | - | After setting the search items to filter, click the **Apply Filter** button to filter the metric list

   • **Namespace-Dimension Name**: Search based on the sub-dimension names of the selected namespace

   • **Metric Name**: Enter the exact metric name to search

   • **Resource Name**: Enter the exact resource name to search

   • **Resource ID**: Enter the exact resource ID to search

   • **Keyword**: Search based on the selected top-level category and the entered keyword
     • Proceed with item-specific searches excluding metric name, resource name, resource ID, and tag key

   • **Tag Key**: Search using the selected tag key

   | | Selected metric area | - | Monitoring chart for the selected metric in the metric list area

   • Data graph collected during the period applied to the chart
     • When the mouse cursor is placed on the graph, a popup displays the time, data value, and metric data information for that point
     • You can drag the mouse to zoom in on a specific area of the graph
     • Clicking a label displayed in the legend shows detailed information for that legend in a popup

   • In the table area within the chart, you can view and edit legend labels, statistics, and aggregation periods
     • **Legend**: color for each legend
       • You can click a legend color to change it to another color
     • **Period**: period applied to the chart
     • **Metric**: displays the selected metric's namespace, resource name, and metric name
     • **Statistics**: select the method for aggregating metric data
       • Choose among **Average** (default), **Minimum**, **Maximum**, **Sum**
     • **Aggregation Period**: select the aggregation period unit for metric values
       • Choose among **1 minute**, **5 minutes** (default), **15 minutes**, **30 minutes**, **1 hour**, **3 hours**, **6 hours**, **12 hours**, **1 day**
     • **Delete**: remove the legend

   |

   Table. Indicator selection popup items

6. Set the threshold values for generating alerts in the Indicator and Condition Settings area.

   Category	Required status	Detailed description
   namespace	-	Namespace of the selected metric
   Indicator name	-	Name of the selected metric
   unit	-	Data unit of the selected metric
   Evaluation scope	Required	Time range (seconds) for alarm evaluation Input allowed up to a maximum of 604,800 seconds in multiples of 60 If set smaller than the collection interval or not in a multiple of the collection interval, alarm evaluation may be applied abnormally
   Statistics	Required	Select the method for calculating metric data over the evaluation range Sum: The sum of all data point values collected during the period Average: The value obtained by dividing the Sum over the specified period by the number of data points during that period Minimum: The lowest value observed during the specified period Maximum: The highest value observed during the specified period
   Additional configuration	Select	Setting evaluation count, violation count, and missing data handling method When the additional configuration is set to Use, you can set the evaluation count and violation count used for alarm evaluation. If the number of violations meets the condition within the evaluation count during the evaluation period (seconds), the alarm state changes to Alert Evaluation Count: Number of evaluations that trigger an alarm 1 ~ 8,640 enterable range Violation Count: Allowed number of violations before an alarm is triggered 1 ~ Evaluation Count enterable range If the evaluation period is less than 1 hour (3,600 seconds), evaluation count/evaluation period can be set up to a maximum of 1 day (86,400 seconds) If the evaluation period is 1 hour (3,600 seconds) or more, evaluation count/evaluation period can be set up to a maximum of 7 days (604,800 seconds) When the additional configuration is set to Use, you can specify how to handle missing data during alarm evaluation. Treat missing data as missing (Missing) Ignore missing data and maintain the current alarm state (Ignore) Treat missing data as satisfying the condition (Breaching) Treat missing data as not satisfying the condition (Not breaching)
   Condition setting	Required	Condition Operator: After calculating metric data over the evaluation period, select a condition operator to compare the value with the threshold Threshold: After calculating metric data over the evaluation period, set the threshold to compare the value with the condition operator Input allowed from 0 ~ 2,147,483,647 Condition: Explanation of alert state (Alert) change conditions based on the configured Condition Operator and Threshold
   Alert level	Required	Select alert stage based on the importance of the alert policy
   Resource ID	-	Metric monitoring target resource ID
   Resource Name	-	Metric Monitoring Target Resource Name

   Table. Indicator and Condition Setting Items

7. In the Notification Settings area, select the user who will receive notifications when an alarm occurs.

   • Only users with a login history (users who have registered an email or mobile phone number) can be added as notification recipients.
   • You can add up to 100 notification recipients.

8. Add tag information in the Additional Information Input area.
9. After reviewing the summary information, click the Create button. A popup indicating the creation of the alert policy will open.
10. Click the Confirm button. The alert policy has been created.

Check detailed alert policy information

You can view and manage detailed information about alert policies. To view detailed information about the alert policy, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. Navigate to the Service Home page.
2. On the Service Home page, click the Alert > Alert Policy menu. You will be taken to the Alert Policy List page.
   • In the Alert Policy menu, you can click the Alert Level button to filter and view only the list of alert policies that correspond to that alert level.
3. On the Alert Policy List page, click the alert policy name to view its details. You will be taken to the Alert Policy Details page.

   Category	Detailed description
   Alert policy status	Alert policy status Active: The alert policy is in an active state Inactive: The alert policy is in an inactive state You can change it by clicking the Activate or Deactivate button
   Delete alarm policy	Delete the relevant alert policy
   Alarm status	Current alert status Normal: when the metric does not meet the configured condition Insulfficient data: when the metric data cannot be verified (missing, nonexistent, not arrived) Alert: when the metric meets the configured condition When the alert status is Alert, display the alert level (>High, Middle, Low) as well
   Metric Monitoring Chart	Metric monitoring chart for the configured period For details on the monitoring chart, refer to Metric Monitoring
   Information Classification Tab	Alert policy information tabs Details, notifications, alert history, tags, operation history Click each tab to view the corresponding information

   Table. Alarm detailed items

Detailed Information

On the Alert Policy List page, you can view the selected alert policy’s basic information and metric information.

Notification

On the Alert Policy List page, you can view the notification recipients of the selected alert policy.

Alert History

Alarm Policy List page lets you view the alarm status change history of the selected alarm policy.

tag

Alert Policy List page lets you view the tag information of the selected alert policy, and you can add, modify, or delete it.

Job History

You can view the operation history of the selected alert policy on the Alert Policy List page.

Modify Alert Policy

You can modify the target metrics and policy settings of the alert policy. To modify the alert policy, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. On the Service Home page, click the Alert > Alert Policy menu. It navigates to the Alert Policy List page.
3. On the Alert Policy List page, click the alert policy name to view detailed information. You will be taken to the Alert Policy Details page.
4. On the Detail Information tab of the Alert Policy Details page, click the Edit button of Metric Information. The Edit Metric Information popup opens.
5. After modifying the metric information and policy settings, click the Confirm button. A popup notifying the metric modification will open.
   • For detailed information on metric modification items, please refer to Create Alert Policy.
6. Click the Confirm button. The alert policy update is complete.

Disable Alert Policy

You can disable the alert policy to stop sending notifications when the alert status changes. Even if the alert policy is disabled, alert evaluation continues, and alert history accumulates as the alert status changes. However, notifications are not sent.

If you want to block receiving notifications for a specific period, you can disable the corresponding alert policy.

To disable the alert policy, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. On the Service Home page, click the Alert > Alert Policy menu. You will be taken to the Alert Policy List page.
3. On the Alert Policy Details page, click the Disable button. The Alert Policy Deactivation Notification popup opens.
4. Click the Confirm button. Check the status of the alert policy.

Activate Alert Policy

You can enable the alert policy to resume sending notifications when the alert status changes. To enable the alert policy, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. On the Service Home page, click the Alert > Alert Policy menu. You will be taken to the Alert Policy List page.
3. On the Alert Policy Details page, click the Enable button. The Alert Policy Activation Notification popup window opens.
4. Click the Confirm button. Check the status of the alert policy.

Delete Alert Policy

You can delete unused alert policies. To delete an alert policy, follow these steps.

1. All Services > Management > ServiceWatch menu, click it. You will be taken to the Service Home page.
2. On the Service Home page, click the Alert > Alert Policy menu. You will be taken to the Alert Policy List page.
3. On the Alert Policy List page, select the checkbox of the alert policy you want to delete, then click the Delete button. A popup notifying the alert policy deletion will appear.
   • You can delete multiple alert policies at once.
   • You can also delete individually by clicking the Delete button at the far right of each alert policy, or by clicking the Delete Alert Policy button on the corresponding Alert Policy Details page.
4. Click the Confirm button. The alert policy will be deleted.

3 - indicator

Users can monitor metrics of service resources in the Samsung Cloud Platform Console and use them for management.

Check Indicators

You can view the metrics available in ServiceWatch. To check the indicator, follow these steps.

1. All Services > Management > ServiceWatch menu, click it. 1. Go to the Service Home page.
2. On the Service Home page, click the Metrics menu. 2. Go to the Indicator page.
3. Check the metrics in the metric list on the Metrics page.

Manage Indicator Charts

You can add the metric monitoring result chart as a widget or manage the data.

Add as widget

You can add the selected metric as a widget to the dashboard.

To add a metric as a widget, follow these steps.

1. All Services > Management > ServiceWatch Click the menu. 1. Go to the Service Home page.

2. On the Service Home page, click the Metrics menu. 2. Navigate to the Indicator page.

3. Select the metric to monitor from the metric list on the Metric page. 3. The monitoring chart for the selected metric is displayed in the Selected Metric area at the bottom.

4. After configuring the table area in the monitoring chart of the Selected metric region, click the More > Add widget button. 4. Add Widget The popup window opens.

5. After selecting the method to add the widget, enter the required information. 5. The required information varies depending on the addition method.

   Category	Required status	Detailed description
   Replication Method	Required	After duplicating the widget, select the dashboard to add it to Existing Dashboard: Add the widget to the existing dashboard New Dashboard: Create a new dashboard and add the widget
   Select Dashboard	Required	Select the dashboard to which the duplicated widget will be added among the existing dashboards Displayed when the duplication method is selected as Existing Dashboard
   Dashboard name	Required	Enter the name of the new dashboard Displayed when selecting the duplication method as New Dashboard Enter using English letters, numbers, and special characters (-_) within 3 ~ 40 characters
   Widget name	Required	When adding a widget to the dashboard, enter English letters, numbers, special characters(-_.\

   Table. Widget additional items

6. When you have finished entering the required information, click the Complete button. 6. A popup window notifying the addition of a widget opens.

7. Click the Confirm button on the popup window. 7. A widget will be added to the dashboard.

Share monitoring chart URL

You can download monitoring chart information as a file. To download the monitoring chart information, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. 1. Navigate to the Service Home page.
2. On the Service Home page, click the Metrics menu. 2. Go to the Indicator page.
3. Select the metric to monitor from the metric list on the Metrics page. 3. The monitoring chart for the selected metric is displayed in the Selected Metric area at the bottom.
4. After setting the table area in the monitoring chart of the Selected metric region, click the More > URL Share button. 4. URL sharing A popup window opens.
5. In the URL Share popup, click the Copy URL button. 5. The generated URL is copied.
   • Information within the monitoring chart is provided as metadata links.

Download Monitoring Chart File

You can download monitoring chart information as a file. To download the monitoring chart information, follow these steps.

1. All Services > Management > ServiceWatch menu, click it. 1. Go to the Service Home page.
2. On the Service Home page, click the Metrics menu. 2. Navigate to the Indicator page.
3. Select the metric to monitor from the metric list on the Metric page. 3. The monitoring chart for the selected metric is displayed in the Selected Metric area at the bottom.
4. In the monitoring chart of the selected metric area, set the table region, then click the More > File Download button. 4. File Download popup window opens.
5. After selecting the file download method, click the Confirm button. 5. The download will start.
   • The download method can be selected simultaneously.

     Category	Detailed description
     CSV	Convert chart metrics and monitoring data to an Excel (*.csv) file and download
     PNG	Convert the chart to an image (*.png) file and download Available only when the metric comparison mode is set to Metric Comparison Up to 100 metric data items can be downloaded

     Table. Indicator monitoring file download item

Export to Object Storage

You can store monitoring chart data in Object Storage.

To store monitoring chart data in Object Storage, follow these steps.

1. All Services > Management > ServiceWatch click the menu. 1. Go to the Service Home page.
2. On the Service Home page, click the Metrics menu. 2. Go to the Indicator page.
3. Select the metric to monitor from the metric list on the Metric page. 3. The monitoring chart for the selected metric is displayed in the Selected Metric area at the bottom.
4. In the monitoring chart of the Selected metric area, after setting the table region, click the More > Export to Object Storage button. 4. Object Storage Export The popup window opens.
5. After selecting the bucket to store the data, click the Done button. 5. A popup window notifying data saving opens.
6. Click the Confirm button in the popup window. 6. Data export is starting.

View monitoring chart source

You can view the source code of the monitoring chart.

To view the source code of the monitoring chart, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. 1. Go to the Service Home page.
2. On the Service Home page, click the Metrics menu. 2. Go to the Indicator page.
3. Please select the metric to monitor from the metric list on the Metric page. 3. The monitoring chart for the selected metric is displayed in the Selected Metric area at the bottom.
4. After setting the table area in the monitoring chart of the selected metric region, click the More > View Source button. 4. View Widget Source A popup window opens.

   Category	Detailed description
   Source information	Display the source code of the monitoring chart in JSON format
   Copy code	Copy the source code to the clipboard

   Table. Monitoring chart source view items

4 - Log

In ServiceWatch, you can set threshold criteria for the metrics you monitor, and when the specified conditions are met, you can create and manage log groups to generate alarm notifications.

Create Log Group

You can create a log group for the metric. To create a log group, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.

2. On the Service Home page, click the Log > Log Group menu. You will be taken to the Log Group List page.

3. Log Group List page, click the Create Log Group button. You will be taken to the Create Log Group page.

4. Enter the basic information and tag information required to create a log group.

   Category	Whether required	Detailed description
   Log group name	Required	Enter the name of the log group to monitor in ServiceWatch using English letters, numbers, and special characters (-_./#) within 3 ~ 512 characters
   Log retention policy	Required	Select the retention period for monitored log data
   Tag	Select	Add tag information Up to 50 tags can be added per resource When adding a tag, entering the Key and Value allows selection from the list of previously created tag Keys and Values

   Table. Log group creation items

5. After reviewing the summary information, click the Create button. A popup notifying the creation of the log group will appear.

6. Click the Confirm button. Log group creation is complete.

Check log group details

You can view and manage detailed information about log groups.

To view detailed information about the log group, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. On the Service Home page, click the Log > Log Group menu. You will be taken to the Log Group List page.
3. On the Log Group List page, click the log group name to view detailed information. You will be taken to the Log Group Details page.

   Category	Detailed description
   Log group status	Log group status Active: The log group is in an active state Inactive: The log group is in an inactive state
   Export Log Group	Store log group log data in Object Storage For detailed information on log group export, see Log Group Export
   Delete log group	Delete the corresponding log group
   Information Classification Tab	Information tabs for log groups Details, Log Streams, Tags, Activity History Click each tab to view the corresponding information

   Table. Log Group Details

   Reference

   On the Log Group List page, click the More > Export Log Group button for the log group you want to store in Object Storage to export the data.

Detailed Information

Log Group List page allows you to view the basic information and details of the selected log group.

Log Stream

Log Group List page allows you to view the log streams of the selected log group.

log pattern

Log Group List page allows you to view the log pattern of the selected log group.

tag

On the Log Group List page, you can view the tag information of the selected log group and add, modify, or delete it.

Job History

Log Group List page lets you view the operation history of the selected log group.

Managing Log Streams

You can create and manage log streams.

Create Log Stream

You can create a new log stream in a log group. To create a Hog stream, follow the steps below.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. On the Service Home page, click the Log > Log Group menu. You will be taken to the Log Group List page.
3. On the Log Group List page, click the log group name for which you want to create a log stream. You will be taken to the Log Group Details page.
4. Log Group Details page, click the Log Stream tab. The Log Stream list is displayed.
5. Click the Create Log Stream button. The Create Log Stream popup opens.
6. Enter the Log stream name, then click the Create button. Log stream creation is completed.
   • Enter the name using English letters and numbers, within 3~512 characters.

Check detailed log stream information

You can view and manage detailed information about log streams. To view detailed information about the log stream, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. On the Service Home page, click the Log > Log Group menu. You will be taken to the Log Group List page.
3. Click the log group name on the Log Group List page to view detailed information. You will be taken to the Log Group Details page.
4. On the Log Group Details page, click the Log Stream tab. The Log Stream list is displayed.
5. Click the log stream name in the Log Stream list to view its details. You will be taken to the Log Stream Details page.

   Category	Detailed description
   Excel download	Log stream history can be downloaded as an Excel file
   Timestamp list	Message list by timestamp Period selection, User time zone, can filter using message input

   Table. Log group details - Log stream detail items

   Reference

   When you click the View All Log Streams button at the top of the log stream list, you will be taken to the All Log Stream Details page.

Delete Log Stream

You can delete unused log streams. To delete a log stream, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. On the Service Home page, click the Log > Log Group menu. You will be taken to the Log Group List page.
3. On the Log Group List page, click the log group name whose log stream you want to delete. You will be taken to the Log Group Details page.
4. Log Group Details page, click the Log Stream tab. The log stream list will be displayed.
5. Select the checkbox of the log stream to delete in the log stream list, then click the More > Delete button. A popup notifying the log stream deletion will open.
   • You can delete multiple log streams simultaneously.
   • You can also delete each individually by clicking the Delete button at the right end of each log stream.
6. Click the Confirm button. The log stream will be deleted.

Managing Log Patterns

Create Log Pattern

To create a log pattern, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.

2. On the Service Home page, click the Log > Log Group menu. You will be taken to the Log Group List page.

3. On the Log Group List page, click the log group name for which you want to create a log pattern. You will be taken to the Log Group Details page.

4. Log Group Details page, click the Log Pattern tab. The log pattern list will be displayed.

5. Click the Create Log Pattern button. You will be taken to the Create Log Pattern page.

6. Set the basic information and metric information required to create a log group.

   • In the Basic Information area, enter and select the basic information for the log pattern.

     Category	Required	Detailed description
     Log pattern name	Required	Enter the name of the log pattern using English letters, numbers, and special characters (-_./#) within 3 ~ 512 characters
     Pattern format	Required	Select a pattern format or enter manually Pattern format: Choose one of the string pattern, space-delimited pattern, or JSON format pattern provided as pattern formats Direct input: After selecting one of the string pattern, space-delimited pattern, or JSON format pattern, enter a value between 1 ~ 1,024
     Pattern test	Select	Enter or select log data to verify using a pattern Direct Input: Enter the log data to be used directly into the Log Event Message Separate log events using line breaks Up to 50 log events can be entered Each log event can be entered within 1 ~ 1,024 bytes Log Data Selection: Choose the log data to use When selecting log data, the corresponding log data is displayed in the Log Event Message Pattern Test: Conduct a test on the log event message If the test succeeds, the test result is displayed at the bottom

     Table. Log Pattern Creation - Basic Information Items
   • Enter and select metric information in the Metric Information area.

     Category	Required status	Detailed description
     namespace	Required	Select a namespace for the log pattern If there is no namespace for the log pattern, Create New to create one Namespace Name: When creating a new namespace, use English letters, numbers, spaces, and special characters(-_\/#) to enter between 3 ~ 128 characters
     Indicator Name	Required	Enter the name of the indicator using English letters, numbers, and special characters(_) within 3 ~ 128 characters
     indicator value	Required	Enter the indicator value a number greater than or equal to 0 or $indetifier
     default	Select	If you use the default value, enter 0 or greater float value When using the default, dimension cannot be used
     unit	Required	Select indicator unit
     dimension	Selection	Set the dimension of metrics generated by log patterns Log pattern format is available only when it is a space-delimited pattern or a JSON format pattern Default value cannot be used when entered If Use is checked, you can add custom dimension fields After clicking the Add button, add by entering Field name and Field value You can add up to a maximum of 3

     Table. Log pattern generation - metric information items

7. After reviewing the summary information, click the Create button. A popup indicating log pattern creation will appear.

8. Confirm click the button. Log pattern generation is complete.

Check detailed log pattern information

To view detailed information about the log pattern, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. On the Service Home page, click the Log > Log Group menu. You will be taken to the Log Group List page.
3. Click the log group name to view detailed information on the Log Group List page. You will be taken to the Log Group Details page.
4. Log Group Details page, click the Log Pattern tab. The log pattern list will be displayed.
5. Log pattern Click the log pattern name in the list to view its details. Log pattern details page will open.

   Category	Detailed description
   Create alert policy	Alert policy creation available When the button is clicked, navigate to the alert policy creation page
   Delete log pattern	Delete the log pattern currently being examined
   Log pattern name	Log pattern name
   constructor	User who created the log pattern
   Creation date and time	Log pattern creation timestamp
   Editor	User who modified the log pattern information
   Modification date	Date and time the log pattern information was modified
   Pattern	Pattern format
   Indicator Information	Metric information of the pattern group Namespace name, metric name, metric value, default value, unit, alarm policy name, dimension name Edit button allows modification of metric value, default value, unit information

   Table. Log pattern detailed items

Delete log pattern

To delete a log pattern, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. On the Service Home page, click the Log > Log Group menu. You will be taken to the Log Group List page.
3. On the Log Group List page, click the log group name whose log pattern you want to delete. You will be taken to the Log Group Details page.
4. On the Log Group Details page, click the Log Pattern tab. The log pattern list will be displayed.
5. After selecting the checkbox of the log pattern to delete in the log pattern list, click the Delete button. A popup notifying the log pattern deletion will open.
   • You can delete multiple log patterns simultaneously.
   • You can also delete individually by clicking the More > Delete button at the far right of each log pattern, or by clicking the Delete Log Pattern button on the log pattern’s detail page.
6. Click the Confirm button. The log pattern will be deleted.

Export Log Group

Log group data can be stored in Object Storage. To store log group data in Object Storage, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.

2. On the Service Home page, click the Log > Log Group Export menu. You will be taken to the Log Group Export List page.

3. Log Group Export List page, click the Log Group Export button. You will be taken to the Log Group Export page.

   Category	Required	Detailed description
   Select log group	Required	Select the log group to store in Object Storage If the log group contains log streams, you can click the Select button to choose the log stream to store If no log group is selected, the entire data of the log group will be stored
   Select period	Select	Select the user time zone and data storage interval In the Time Settings area, you can select the desired interval or click the Enter Manually button to set the start and end date and time
   storage bucket	Required	Select the bucket to store data Up to 50 tags can be added per resource When adding a tag, entering the Key and Value allows you to select from the list of existing tag Keys and Values

   Table. Log group export items

4. After selecting the bucket to store the data, click the Complete button. A popup notifying that the data has been saved will open.

5. In the popup window, click the Confirm button. Data export will begin.

   • You can view the progress on the Log Group Export List page.

Delete Log Group

You can delete unused log groups.

To delete a log group, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. On the Service Home page, click the Log > Log Group menu. You will be taken to the Log Group List page.
3. On the Log Group List page, select the checkbox of the log group you want to delete, then click the Delete button. A popup notifying the log group deletion will appear.
   • You can delete multiple log groups simultaneously.
   • You can delete individually by clicking the Delete button at the far right of each log group, or by clicking the Delete Log Group button on the Log Group Details page.
4. Click the Confirm button. The log group will be deleted.

5 - Event

You can view and handle events generated by the Samsung Cloud Platform service in ServiceWatch.

Create Event Rule

You can create an event rule to receive notifications when an event occurs. To create an event rule, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.

2. On the Service Home page, click the Event Rules menu. You will be taken to the Event Rules List page.

3. Event Rule List page, click the Create Event Rule button. You will be taken to the Create Event Rule page.

4. Enter the name and description of the event rule in the Basic Information Input area.

5. Set the required information in the Event Pattern Configuration area. The configured event pattern is entered in Event Pattern Configuration Status as JSON code.

   Category	Required status	Detailed description
   Event source	Required	Select the service name of the event you want to receive in ServiceWatch Refer to the event source list Event Source
   Event type	Required	Select the event type of the event source to use in the event rule Classify the same as the resource type
   Apply Event	Required	Select events to apply the event pattern from events generated by the event type All events: Apply all events generated by the event type Individual events: Choose events from those generated by the event type to set as the event pattern
   Applied resource	Required	Select the resource to apply the event pattern All resources: Set the event pattern for events that occur in all resources Individual resource: Set the event pattern for the specific event that occurs in a particular resource When an individual resource is selected, display the event resource selection area Add resource button can be clicked to select resources Added resources can be removed by selecting the resource in the resource list and clicking the Delete button
   Event Pattern Configuration Status	-	Convert and display in JSON code format according to the event pattern settings Changing the event pattern settings will reset Copy code item can be clicked to copy the source code

   Table. Event pattern configuration items

6. In the Notification Settings area, select the users who will receive notifications when an event occurs.

   • Only users with a login history (users who have registered an email or mobile phone number) can be added as notification recipients.
   • You can add up to 100 notification recipients.

7. Add tag information in the Additional Information Input area.
8. After checking the summary information, click the Create button. A popup notifying the creation of an event rule will open.
9. Click the Confirm button. Event rule creation is complete.

Check detailed event rule information

You can view and manage detailed information about event rules. Follow the steps below to view detailed information about the event rules.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. On the Service Home page, click the Event Rules menu. You will be taken to the Event Rules List page.
3. Event Rules List page, click the event name to view detailed information. You will be taken to the Event Rules Detail page.

   Category	Detailed description
   Event rule status	Event rule status Active: The event rule is in an active state Inactive: The event rule is in an inactive state You can change it by clicking the Activate or Deactivate button
   Delete event rule	Delete the corresponding event rule
   Information Category Tab	Information tabs for alert policies Details, notifications, tags, activity history Click each tab to view the corresponding information.

   Table. Event rule details

Detailed Information

Event Rule List page lets you view the basic information and event rule details of the selected rule.

Notification

Event Rule List page allows you to view the notification recipients of the selected event rule.

tag

Event Rules page allows you to view the tag information of the selected event rule, and add, modify, or delete it.

Job History

You can view the operation history of the event rule selected on the Alert Policy List page.

Modify event pattern

You can modify the event pattern. To modify the event pattern, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. On the Service Home page, click the Event Rules menu. You will be taken to the Event Rules List page.
3. Event Rule List page, click the event name to edit the event pattern. You will be taken to the Event Rule Details page.
4. Click the Edit button in the Event Pattern Configuration Status on the Event Rule Details page. The Edit Event Pattern popup opens.
5. After modifying the event pattern settings, click the Confirm button. A popup notifying the event pattern modification will appear.
   • For detailed information on the event pattern modification items, refer to Creating Event Rules.
6. Click the Confirm button. The event pattern modification is complete.

Delete Event Rule

You can delete unused event rules. To delete an event rule, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. You will be taken to the Service Home page.
2. On the Service Home page, click the Event Rules menu. You will be taken to the Event Rules List page.
3. On the Event Rule List page, select the checkbox of the event rule you want to delete, then click the Delete button. A popup notifying the deletion of the event rule will appear.
   • You can delete multiple event rules simultaneously.
   • You can also delete individually by clicking the More > Delete button at the far right of each alert policy, or by clicking the Delete Event Rule button on the Event Rule Details page.
4. Click the Confirm button. The event rule will be deleted.

6 - Using ServiceWatch Agent

Users can install the ServiceWatch Agent on Virtual Server/GPU Server/Bare Metal Server, etc., to collect custom metrics and logs.

ServiceWatch Agent

The agents that need to be installed on the server to collect custom metrics and logs for ServiceWatch can be divided into two main types. It is a Prometheus Exporter and Open Telemetry Collector.

Pre-configuration for ServiceWatch Agent

You need to add a Security Group and firewall rules to enable communication between the ServiceWatch Agent and ServiceWatch.

1. Add Security Group rule

   • To transmit the data collected by ServiceWatch from the ServiceWatch Agent installed on Virtual Server/GPU Server to ServiceWatch, you need to add a rule to the Security Group as follows.

     Direction	type	Port	Target address
     Outbound	Custom TCP	443	ServiceWatch OpenAPI Endpoint IP Address

     Table. Security Group rules for ServiceWatch Agent communication

2. Add firewall rule

   • If you configure the VPC’s Internet Gateway to use a firewall, you must add firewall rules as shown below.

     Direction	type	Port	Operation	Source address	Destination address
     Outbound	TCP	443	Allow	When creating a Virtual Server, the assigned Private IP address. The Virtual Server Private IP address can be found in Check Virtual Server Details.	ServiceWatch OpenAPI Endpoint IP Address

     Table. Internet Gateway firewall rules for ServiceWatch Agent communication

ServiceWatch OpenAPI Endpoint IP address

The Endpoint IP address required for the ServiceWatch Agent to send the data collected to ServiceWatch is as follows.

Open Telemetry Collector configuration for ServiceWatch

Install the OpenTelemetry Collector on the server following the steps below to collect ServiceWatch metrics and logs.

1. Download the Agent file from the URL that provides the Agent file for ServiceWatch.

wget [ServiceWatch Agent file download URL]

wget [ServiceWatch Agent file download URL]

2. The Open Telemetry Collector Agent file for ServiceWatch can be found as follows.
   • Extract the Agent file for ServiceWatch.
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     unzip ServiceWatch_Agent.zip

     unzip ServiceWatch_Agent.zip

   • When using the ServiceWatch Agent on a Linux OS, you must grant execution permission as shown below.
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     chmod +x agent/otelcontribcol_linux_amd64
     chmod +x agent/servicewatch-agent-manager-linux-amd64

     chmod +x agent/otelcontribcol_linux_amd64
     chmod +x agent/servicewatch-agent-manager-linux-amd64

     Category	Detailed description
     examples	Example configuration file folder. Each folder contains agent.json, log.json, metric.json example files os-metrics-min-examples: Minimal metric configuration example using Node Exporter os-metrics-all-examples: Example of memory/filesystem Collector metric configuration using Node Exporter gpu-metrics-min-examples: Minimal metric configuration example using DCGM Exporter gpu-metrics-all-examples: Example of major metric configuration using DCGM Exporter
     otelcontribcol_linux_amd64	Open Telemetry Collector for Linux for ServiceWatch
     otelcontribcol_windows_amd64.exe	Open Telemetry Collector for Windows for ServiceWatch
     servicewatch-agent-manager-linux-amd64	ServiceWatch Agent Manager for Linux
     servicewatch-agent-manager-windows-amd64.exe	ServiceWatch Agent Manager for Windows

     Table. Agent file configuration for ServiceWatch

3. Define the Agent configuration file in ServiceWatch Agent Manager for the ServiceWatch Open Telemetry Collector.

   Category	Detailed description
   namespace	Custom namespace for custom metrics A namespace is a logical separation used to distinguish and group metrics, designated as a custom metric for separating custom metrics A namespace must be 3 to 128 characters long, may include letters, numbers, spaces, and special characters (-_/), and must start with a letter.
   accessKey	IAM authentication key Access Key
   accessSecret	IAM authentication key Secret Key
   resourceId	Resource ID of the server on Samsung Cloud Platform Example: Resource ID of a Virtual Server
   openApiEndpoint	ServiceWatch OpenAPI endpoint per region/offering Example: https://servicewatch.region.offering.samsungsdscloud.com region and offering information can be found in the Samsung Cloud Platform Console access URL
   telemetryPort	ServiceWatch Agent’s Telemetry Port is typically used on port 8888. If port 8888 is in use, it needs to be changed

   Table. agent.json configuration file entries
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   {
      "namespace": "swagent-windows",     # Custom namespace for user-defined metrics
      "accessKey": "testKey",             # IAM authentication key Access Key
      "accessSecret": "testSecret",       # IAM authentication key Secret Key
      "resourceId": "resourceID",         # Resource ID on the server's Samsung Cloud Platform
      "openApiEndpoint": "https://servicewatch.kr-west1.e.samsungsdscloud.com",    # Region/Environment-specific ServiceWatch OpenAPI Endpoint
      "telemetryPort": 8889               # ServiceWatch Agent's Telemetry Port (usually uses port 8888. If port 8888 is in use, change it)
   }

   {
      "namespace": "swagent-windows",     # Custom namespace for user-defined metrics
      "accessKey": "testKey",             # IAM authentication key Access Key
      "accessSecret": "testSecret",       # IAM authentication key Secret Key
      "resourceId": "resourceID",         # Resource ID on the server's Samsung Cloud Platform
      "openApiEndpoint": "https://servicewatch.kr-west1.e.samsungsdscloud.com",    # Region/Environment-specific ServiceWatch OpenAPI Endpoint
      "telemetryPort": 8889               # ServiceWatch Agent's Telemetry Port (usually uses port 8888. If port 8888 is in use, change it)
   }

4. Defines the metric configuration file for collecting metrics for ServiceWatch.

   • If you want to collect metrics through the Agent, set up metric.json.

     Category	Detailed description
     prometheus > scrape_configs > targets	Endpoint of the metric collection target For servers, because the Prometheus Exporter is installed on the same machine, set it to that endpoint Example: localhost:9100
     prometheus > scrape_configs > jobName	Set the Job Name. Usually set it to the type of Prometheus Exporter used for metric collection Example: node-exporter
     metricMetas > metricName	Set the name of the metric to be collected. The metric name must be 3 to 128 characters long, include letters, numbers, and special characters (_), and start with a letter. Example: node_cpu_seconds_total
     metricMetas > dimensions	Set the label of the Collector, among those provided to identify the source of the Exporter’s metric data, for visualization in the Console. When visualizing the collected metrics in the Console, combine them according to the dimensions setting. Example: For metrics like the Memory Collector of Node Exporter that do not provide a special label, set it to resource_id. Example: The Filesystem Collector metrics of Node Exporter can have the mountpoint, which represents the path where the filesystem is mounted on the system, set as a dimension.
     metricMetas > unit	Metric unit can be set Example: Bytes, Count, etc.
     metricMetas > aggregationMethod	Method to aggregate based on specified dimensions(dimensions) Example: select from SUM, MAX, MIN, COUNT
     metricMetas > descriptionKo	Korean description of the metrics being collected
     metricMetas > descriptionEn	English description of the metrics being collected

     Table. metric.json configuration file entries
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     {
        "prometheus": {
           "scrape_configs": {
              "targets": [
                 "localhost:9100" # Endpoint of the Prometheus Exporter installed on the server
              ],
              "jobName": "node-exporter" # Usually set to the name of the installed Exporter
           }
        },
        "metricMetas": [
           {
              "metricName": "node_memory_MemTotal_bytes",    # Set the metric name to be linked with ServiceWatch among the metrics collected from the Prometheus Exporter
              "dimensions": [
                 [
                    "resource_id"        # Set the label used for visualizing in the Console among the Collector's labels provided to identify the source of Node Exporter's metric data
                                         # If no specific label is provided, such as for the Memory-related metric, set it to **resource_id**.
                 ]
              ],
              "unit": "Bytes",           # unit of the collected metric data
              "aggregationMethod": "SUM",    # aggregation method
              "descriptionKo": "Total physical memory size of the server",    # Korean description of the metric
              "descriptionEn": "node memory total bytes"      # English description of the metric
           },
           {
              "metricName": "node_filesystem_size_bytes",    # Set the metric name to be linked with ServiceWatch among the metrics collected from the Prometheus Exporter
              "dimensions": [
                 [
                    "mountpoint"        # Set the label for visualizing in the Console among the Collector labels provided to identify the source of Node Exporter's metric data.
                                        # Set the dimension (dimensions) of the Filesystem-related metric to the mountpoint, which indicates the path where the filesystem is mounted on the system.
                 ]
              ],
              "unit": "Bytes"
              "aggregationMethod": "SUM"
              "descriptionKo": "node filesystem size bytes"
              "descriptionEn": "node filesystem size bytes"
           },
           {
              "metricName": "node_memory_MemAvailable_bytes"
              "dimensions": [
                 [
                    resource_id
                 ]
              ],
              "unit": "Bytes"
              "aggregationMethod": "SUM"
              "descriptionKo": "node memory available bytes"
              "descriptionEn": "node memory available bytes"
           },
           {
              "metricName": "node_filesystem_avail_bytes"
              "dimensions": [
                 [
                    mountpoint
                 ]
              ],
              "unit": "Bytes"
              "aggregationMethod": "SUM"
              "descriptionKo": "node filesystem available bytes"
              "descriptionEn": "node filesystem available bytes"
           }
        ]
     }

     {
        "prometheus": {
           "scrape_configs": {
              "targets": [
                 "localhost:9100" # Endpoint of the Prometheus Exporter installed on the server
              ],
              "jobName": "node-exporter" # Usually set to the name of the installed Exporter
           }
        },
        "metricMetas": [
           {
              "metricName": "node_memory_MemTotal_bytes",    # Set the metric name to be linked with ServiceWatch among the metrics collected from the Prometheus Exporter
              "dimensions": [
                 [
                    "resource_id"        # Set the label used for visualizing in the Console among the Collector's labels provided to identify the source of Node Exporter's metric data
                                         # If no specific label is provided, such as for the Memory-related metric, set it to **resource_id**.
                 ]
              ],
              "unit": "Bytes",           # unit of the collected metric data
              "aggregationMethod": "SUM",    # aggregation method
              "descriptionKo": "Total physical memory size of the server",    # Korean description of the metric
              "descriptionEn": "node memory total bytes"      # English description of the metric
           },
           {
              "metricName": "node_filesystem_size_bytes",    # Set the metric name to be linked with ServiceWatch among the metrics collected from the Prometheus Exporter
              "dimensions": [
                 [
                    "mountpoint"        # Set the label for visualizing in the Console among the Collector labels provided to identify the source of Node Exporter's metric data.
                                        # Set the dimension (dimensions) of the Filesystem-related metric to the mountpoint, which indicates the path where the filesystem is mounted on the system.
                 ]
              ],
              "unit": "Bytes"
              "aggregationMethod": "SUM"
              "descriptionKo": "node filesystem size bytes"
              "descriptionEn": "node filesystem size bytes"
           },
           {
              "metricName": "node_memory_MemAvailable_bytes"
              "dimensions": [
                 [
                    resource_id
                 ]
              ],
              "unit": "Bytes"
              "aggregationMethod": "SUM"
              "descriptionKo": "node memory available bytes"
              "descriptionEn": "node memory available bytes"
           },
           {
              "metricName": "node_filesystem_avail_bytes"
              "dimensions": [
                 [
                    mountpoint
                 ]
              ],
              "unit": "Bytes"
              "aggregationMethod": "SUM"
              "descriptionKo": "node filesystem available bytes"
              "descriptionEn": "node filesystem available bytes"
           }
        ]
     }

   • To display the resource name, set resource_name in commonLabels as shown below, and also set resource_name in metricMetas.dimensions; then ServiceWatch can retrieve the metric along with the resource name.
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        "commonLabels": {
           "resource_name": "ResourceName" # Resource name visible in the User Console
        },
        "metricMetas": [
           {
              "metricName": "metric_name"
              "dimensions": [
                 [
                    "resource_id"
                    "resource_name"        # Add the resource_name set in commonLabels to the dimensions of each metric
     
                 ]
              ],
              "unit": "Bytes"
              "aggregationMethod": "SUM"
              "descriptionKo": "metric_name description"
              "descriptionEn": "metric_name description"
           },
        ...
        ]

        "commonLabels": {
           "resource_name": "ResourceName" # Resource name visible in the User Console
        },
        "metricMetas": [
           {
              "metricName": "metric_name"
              "dimensions": [
                 [
                    "resource_id"
                    "resource_name"        # Add the resource_name set in commonLabels to the dimensions of each metric
     
                 ]
              ],
              "unit": "Bytes"
              "aggregationMethod": "SUM"
              "descriptionKo": "metric_name description"
              "descriptionEn": "metric_name description"
           },
        ...
        ]

5. Defines the log configuration file for collecting logs for ServiceWatch.

   • If you want to collect logs, you must configure log.json.

     Category	Detailed description
     fileLog > include	Location of log files to collect
     fileLog > operators	Definition for parsing log messages to be collected
     fileLog > operators > regex	Express the log message format as a regular expression
     fileLog > operators > timestamp	The format of the Time Stamp of log messages to be sent to ServiceWatch
     logMetas > log_group_value	Log group name created for sending logs to ServiceWatch
     logMetas > log_stream_value	Log stream name in ServiceWatch log group

     Table. log.json configuration file entries
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     {
        "fileLog": {
           "include": [
              "/var/log/syslog",        # Log file to be collected by ServiceWatch
              /var/log/auth.log
           ],
           "operators": {
              "regex": "^(?P<timestamp>\\S+)\\s+(?P<hostname>\\S+)\\s+(?P<process>[^:]+):\\s+(?P<message>.*)$",    # Represent log file format with a regular expression
              "timestamp": {            # Set the format of the log message's Time Stamp
                 "layout_type": "gotime"
                 "layout": "2006-01-02T15:04:05.000000Z07:00"
              }
           }
        },
        "logMetas": {
           "log_group_value": "custom-log-group",    # Log group name of ServiceWatch created in advance
           "log_stream_value": "custom-log-stream"   # Log stream name within the pre‑created ServiceWatch log group
        }
     }

     {
        "fileLog": {
           "include": [
              "/var/log/syslog",        # Log file to be collected by ServiceWatch
              /var/log/auth.log
           ],
           "operators": {
              "regex": "^(?P<timestamp>\\S+)\\s+(?P<hostname>\\S+)\\s+(?P<process>[^:]+):\\s+(?P<message>.*)$",    # Represent log file format with a regular expression
              "timestamp": {            # Set the format of the log message's Time Stamp
                 "layout_type": "gotime"
                 "layout": "2006-01-02T15:04:05.000000Z07:00"
              }
           }
        },
        "logMetas": {
           "log_group_value": "custom-log-group",    # Log group name of ServiceWatch created in advance
           "log_stream_value": "custom-log-stream"   # Log stream name within the pre‑created ServiceWatch log group
        }
     }

Running Open Telemetry Collector for ServiceWatch

ServiceWatch Agent execution (for Linux)

1. Run the ServiceWatch Agent.

   • Check the locations of agent.json, metric.json, log.json files and the locations of servicewatch-agent-manager-linux-amd64, otelcontribcol_linux_amd64 files, and start the ServiceWatch Agent.
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     ./agent/servicewatch-agent-manager-linux-amd64 -action run -dir ./agent/examples/os-metrics-min-examples -collector ./agent/otelcontribcol_linux_amd64

     ./agent/servicewatch-agent-manager-linux-amd64 -action run -dir ./agent/examples/os-metrics-min-examples -collector ./agent/otelcontribcol_linux_amd64

   • If you only want to collect metrics, rename the log.json file to a different name or move it so that it is not in the same directory as agent.json, metric.json, and then run as shown below.
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     ./agent/servicewatch-agent-manager-linux-amd64 -action run -dir ./agent/examples/os-metrics-min-examples -collector ./agent/otelcontribcol_linux_amd64

     ./agent/servicewatch-agent-manager-linux-amd64 -action run -dir ./agent/examples/os-metrics-min-examples -collector ./agent/otelcontribcol_linux_amd64

   • If you only want to collect logs, rename the metric.json file to a different name or move it so that it is not in the same directory as agent.json, log.json, and run as shown below.
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     ./agent/servicewatch-agent-manager-linux-amd64 -action run -dir ./agent/examples/os-metrics-min-examples -collector ./agent/otelcontribcol_linux_amd64

     ./agent/servicewatch-agent-manager-linux-amd64 -action run -dir ./agent/examples/os-metrics-min-examples -collector ./agent/otelcontribcol_linux_amd64

2. Stop the ServiceWatch Agent.

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   ./agent/servicewatch-agent-manager-linux-amd64 -action stop -dir ./agent/examples/os-metrics-min-examples

   ./agent/servicewatch-agent-manager-linux-amd64 -action stop -dir ./agent/examples/os-metrics-min-examples

Running ServiceWatch Agent (for Windows)

1. Run the ServiceWatch Agent.

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   servicewatch-agent-manager-windows-amd64.exe -action run -dir ./examples -collector otelcontribcol_windows_amd64.exe

   servicewatch-agent-manager-windows-amd64.exe -action run -dir ./examples -collector otelcontribcol_windows_amd64.exe

2. Stop the ServiceWatch Agent.

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   servicewatch-agent-manager-windows-amd64.exe -action stop -dir ./examples

   servicewatch-agent-manager-windows-amd64.exe -action stop -dir ./examples