How-to guides

Users can monitor resources created on the Samsung Cloud Platform through ServiceWatch.

Using the Dashboard

You can monitor resources on the ServiceWatch dashboard detail screen.

To monitor resources with the dashboard, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. 1. Go to the Service Home page.
2. On the Service Home page, click the Dashboard > Dashboard List menu. 2. Go to the Dashboard List page.
3. Dashboard List page, click the dashboard for the resource you want to monitor. 3. Go to the Dashboard Details page.
4. Dashboard Details page, select the monitoring period and time zone, then monitor resources via the widget.

   Category	Detailed description
   Dashboard name	Click the dashboard name to select a different dashboard
   Period setting area	Period selection applied to widgets in the dashboard Metric queries can be set from now up to a maximum of 455 days
   Time Zone Settings Section	Select the time zone applied to the period setting
   Reset button	Reset all changes and settings made on the dashboard detail screen.
   Refresh Settings Area	Select the refresh interval for widget information Refresh button displays the information anew based on the current time Click the refresh interval to select the desired period: Off, 10 seconds, 1 minute, 2 minutes, 5 minutes, 15 minutes
   Edit	Edit the dashboard information When the Edit button is clicked, go to the Dashboard Edit page For detailed information about dashboard editing, see Dashboard Management
   More	Display additional tasks for managing the dashboard For detailed information on dashboard management items, 대시보드 관리하기 see
   Alert Status	Show the count of active alerts associated with recommended metrics on the service dashboard, broken down by stage View All Alert Policies button click moves to Alert Policy List page Expand button click provides the widget format (up to 12) For detailed information on widget management, refer to 위젯 관리하기 View Alert Policy: navigate to the Alert Policy Details page for the corresponding metric
   Dashboard Status	Display metric widgets for monitoring each resource Widget Expand View button can be clicked to view detailed information about the metric For more details on metric information, see Widget Details More button can be clicked to manage widgets For detailed information on widget management, see Manage Widgets When the mouse cursor is placed on the graph, a popup displays the time, data value, and metric data for that point You can drag the mouse to zoom in on a specific area of the graph Clicking a resource name shown in the legend displays a popup with detailed information about that resource

   Table. Dashboard detailed items

Set dashboard favorites

You can bookmark frequently used dashboards and easily navigate to the dashboard from the Service Home page of ServiceWatch. To bookmark the dashboard, follow these steps.

1. All Services > Management > ServiceWatch Click the menu. 1. Go to the Service Home page.
2. On the Service Home page, click the Dashboard > Dashboard List menu. 2. Navigate to the Dashboard List page.
3. Dashboard List page: check the favorite icon of the dashboard you want to bookmark. Click the dashboard to view its details. 3. Navigate to the Dashboard Details page.
   • The bookmarked dashboard is added to the bottom of the Dashboard > Dashboard Favorites menu and the Dashboard Favorites area on the Service Home page.

Widget Details

You can enlarge widgets within the dashboard to view them individually. To enlarge an individual widget, follow these steps.

1. All Services > Management > ServiceWatch Click the menu. 1. Go to the Service Home page.
2. On the Service Home page, click the Dashboard > Dashboard List menu. 2. Navigate to the Dashboard List page.
3. Dashboard List page, click the dashboard for the resource you want to monitor. 3. Navigate to the Dashboard Details page.
4. On the Dashboard Details page, click the Widget Zoom button of the widget you want to enlarge for inspection. 4. The Metric Details popup for this widget opens.

   Category	Detailed description
   Widget name	Display widget name
   Period setting area	Period selection Metric lookup can be set from now up to a maximum of 455 days
   Time Zone Settings Area	Select the time zone applied to the period setting
   Reset button	Reset all actions and settings made on the dashboard detail screen.
   Statistics	Select the statistical basis for the metric displayed in the widget Click the statistical basis to select a criterion: average, minimum, maximum, sum
   Aggregation Period Settings Area	Select aggregation period for widget information Click the aggregation period to select the desired interval: 1 minute, 5 minutes, 15 minutes, 30 minutes, 1 hour, 3 hours, 6 hours, 12 hours, 1 day
   Refresh Settings Area	Select refresh interval for widget information Refresh button displays information anew based on the current time Click the refresh interval to select the desired interval: Off, 10 seconds, 1 minute, 2 minutes, 5 minutes, 15 minutes
   Chart area	Display monitoring results as a chart When the mouse cursor is placed over the graph or legend area, a popup shows the time, data value, and metric data information for that point You can drag the graph area to zoom into the selected region Clicking the resource name displayed in the legend opens a popup with the alarm status for that resource

   Table. Detailed indicator items

Check alarm history

You can view the alert history for metrics registered on the ServiceWatch dashboard. To view the alarm history, follow these steps.

1. All Services > Management > ServiceWatch Click the menu. 1. Navigate to the Service Home page.
2. Service Home page, click the Alarm > Alarm History menu. 2. Go to the Alarm History page.
3. Check the alarm history on the Alarm History page.

   Category	Detailed description
   Alert filter and search area	Filter or search alarm history Overall Alarm Status: Filter by selecting an alarm status Enter the alarm policy name in the search field to search Advanced Search: Search by entering the alarm policy name, alarm status, or change timestamp
   Alert Policy Name	Name of the alert policy When you click the alert policy name, you can view the detailed information of that alert policy
   condition	Alarm trigger conditions and total occurrence time Stage display according to severity: High, Middle, Low
   Category	Distinguish between alarm creation and alarm status change information
   Alarm status	Current alert status Normal: when the metric does not meet the configured condition Insulfficient data: when the metric data cannot be retrieved (missing, nonexistent, not arrived) Alert: when the metric meets the configured condition
   Alert level	When the alarm status is Alert, display the alarm level High, Middle, Low

   Table. Alarm History Items

Monitoring indicators

You can view and monitor the metrics available in ServiceWatch.

Compare by indicator

You can select one or multiple metrics and resources to monitor. To compare and monitor by indicator, follow these steps.

1. All Services > Management > ServiceWatch Click the menu. 1. Go to the Service Home page.

2. On the Service Home page, click the Metrics menu. 2. Navigate to the Indicator page.

3. On the Metric page, in metric view mode, click Metric Comparison.

4. Select the metric to monitor from the metric list on the Metric page. 4. The monitoring chart for the selected metric is displayed in the Selected Metric area at the bottom.

   Category	Detailed description
   Indicator List Area	List of metrics that can be monitored in ServiceWatch Click the + button in front of the namespace or dimension to view the sub-level list When you select a metric to monitor, it is displayed as a chart in the Selected Metrics area
   Search Filter Area	After setting the search items to filter, Apply Filter button click to filter the metric list Namespace-Dimension Name: Search based on the sub-dimension names of the selected namespace Metric Name: Search by entering the exact metric name Resource Name: Search by entering the exact resource name Resource ID: Search by entering the exact resource ID Keyword: Search based on the selected top-level category and the entered keyword Proceed with item-specific searches excluding metric name, resource name, resource ID, and tag key Tag Key: Search using the selected tag key

   Table. Indicator list item

5. In the Selected metric area, view the monitoring chart.

   Category	Detailed description
   Period setting area	Period selection applied to the chart Metric query can be set from now up to a maximum of 455 days
   Time Zone Settings Section	Select the time zone applied to the chart
   Reset button	Reset all manipulations and settings made in the chart
   Refresh Settings Area	Select chart refresh interval Refresh button updates information based on the current time Click the refresh interval to select the desired interval: Off, 10 seconds, 1 minute, 2 minutes, 5 minutes, 15 minutes
   More	Display additional tasks for managing charts For detailed information on chart management, see 지표 차트 관리하기
   graph area	Data graph collected during the period applied to the chart When the mouse cursor is placed on the graph, a popup displays the time, data value, and metric data information for that point You can drag the mouse to zoom in on a specific area of the graph Clicking a label name displayed in the legend shows detailed information about that legend in a popup
   Table area	View and edit labels, statistics, and aggregation periods per legend Legend: Color per legend Click a legend color to change it to another color Label: Displays the namespace, resource name, and metric name of the selected metric Click the legend name to edit it Enter using English letters, numbers, and special characters, between 3 ~ 255 characters Statistics: Choose how to aggregate metric data Select from Average (default), Minimum, Maximum, Sum, Count of collected data Aggregation period: Select the time unit for aggregating metric values Choose from 1 minute, 5 minutes (default), 15 minutes, 30 minutes, 1 hour, 3 hours, 6 hours, 12 hours, 1 day More: Delete a legend or create an alert policy for the legend For details on creating an alert policy, see Create an Alert Policy reference

   Table. Indicator comparison monitoring chart items

   Reference

   • The statistical method is as follows.
     • Total: the sum of all data point values collected during the period
     • Average: the value obtained by dividing the sum over the specified period by the number of data pointers during that period.
     • Minimum: the lowest value observed during the specified period
     • Maximum: the highest value observed during the specified period
   • For detailed explanations of the metrics, refer to Metric Overview.

Compare by date

You can monitor by comparing a metric and a resource across dates or periods. Follow these steps to monitor by comparing dates or periods.

1. All Services > Management > ServiceWatch menu, click it. 1. Go to the Service Home page.

2. On the Service Home page, click the Metrics menu. 2. Go to the Indicator page.

3. On the Metrics page, in view mode, click Date Comparison.

4. On the Metric page, select the metric to monitor from the list of metrics. 4. The monitoring chart for the selected metric is displayed in the Selected Metric area at the bottom.

   Category	Detailed description
   Indicator List Area	List of metrics that can be monitored in ServiceWatch Click the + button in front of the namespace or dimension to view the sub-level list When you select a metric to monitor, it is displayed as a chart in the Selected Metrics area
   Search Filter Area	After setting the search items to filter, click the Apply Filter button to filter the metric list Namespace-Dimension Name: Search based on the sub-dimension names of the selected namespace Metric Name: Search by entering the exact metric name Resource Name: Search by entering the exact resource name Resource ID: Search by entering the exact resource ID Keyword: Search based on the selected top-level category and the entered keyword Proceed with item-specific searches excluding metric name, resource name, resource ID, and tag key Tag Key: Search using the selected tag key

   Table. Indicator list item

5. In the Selected metric area, view the monitoring chart.

   Category	Detailed description
   Date comparison / Period comparison	Select criteria for comparing indicators Date comparison: Compare by selecting a specific date Period comparison: Compare by selecting a specific period
   Date and Period Setting Area	Select date or period to compare Date comparison: Select the date to view on the chart Period comparison: Select the period to view on the chart You can select up to four dates or periods within a maximum of 455 days from today
   Time Zone Settings Area	Select the time zone applied to the chart
   Reset button	Reset all manipulations and settings made in the chart.
   Refresh Settings Area	Select chart refresh interval Refresh button updates the information based on the current time Click the refresh interval to select the desired interval: Off, 10 seconds, 1 minute, 2 minutes, 5 minutes, 15 minutes
   More	Display additional tasks for managing charts For detailed information on chart management, 지표 차트 관리하기 see
   graph area	Data graph collected during the period applied to the chart When the mouse cursor is placed on the graph, a popup displays the time, data value, and metric data information for that point You can drag the mouse to zoom in on a specific area of the graph Clicking a date or period shown in the legend displays detailed information for that legend in a popup
   Table area	View and edit labels, statistics, and aggregation periods for each legend Legend: color per legend Click a legend color to change it to another color Period: period applied to the chart Metric: displays the selected metric’s namespace, resource name, and metric name Statistics: select how metric data is aggregated You can choose among Average (default), Minimum, Maximum, Sum, Data Point Count Refer to the green icon displayed to the right of a meaningful metric in the relevant metric Aggregation Period: select the aggregation period unit for metric values You can select 1 minute, 5 minutes (default), 15 minutes, 30 minutes, 1 hour, 3 hours, 6 hours, 12 hours, or 1 day More: you can delete a legend or create an alert policy for a legend For details on creating an alert policy, see Create Alert Policy

   Table. Date comparison monitoring chart items

   Reference

   • The statistical method is as follows.
     • Total: the sum of all data point values collected during the period
     • Average: the value obtained by dividing the sum over the specified period by the number of data pointers during that period.
     • Minimum: the lowest value observed during the specified period
     • Maximum: the highest value observed during the specified period
   • For detailed explanations of the metrics, see the 지표 개요.

Log Monitoring

You can monitor logs collected from the Samsung Cloud Platform service.

To view the log monitoring data, follow these steps.

1. All Services > Management > ServiceWatch Click the menu. 1. Go to the Service Home page.
2. On the Service Home page, click the Log > Log Group menu. 2. Navigate to the Log Group List page.
3. On the Log Group List page, click the log group name to view detailed information. 3. Navigate to the Log Group Details page.
4. On the Log Group Details page, click the Log Stream tab. 4. Log Stream list is displayed.
5. In the log stream list, click the log stream name to view detailed information. 5. Navigate to the Log Stream Details page.
   • Clicking the View All Log Streams button at the top of the log stream list takes you to the All Log Streams Details page.

     Category	Detailed description
     Excel download	Log stream history can be downloaded as an Excel file
     Timestamp list	Message list by timestamp Period selection, User time zone, filterable using message input

     Table. Log Group Details - Log Stream Details Items

Receive event notifications

You can create a system event rule for changes to resources generated in Samsung Cloud Platform and receive them as notifications.

Install ServiceWatch Agent

You can install the ServiceWatch Agent to collect custom metrics and logs from the monitoring target.

To install the ServiceWatch Agent, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. 1. Navigate to the Service Home page.
2. On the Service Home page, click the Agent Setup & Guideline button. 2. Agent Setup & Guideline A popup window opens.
3. Agent Setup & Guideline Copy the installation file URL from the popup window and go to that address. 3. Agent, manager, can download the configuration file.
   • For detailed information about installing the ServiceWatch Agent, refer to ServiceWatch Agent 사용하기.