How-to guides

Users can monitor resources created in the Samsung Cloud Platform using ServiceWatch.

Using the Dashboard

You can monitor resources on the ServiceWatch dashboard details screen.

To monitor resources with the dashboard, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. 1. Navigates to the Service Home page.
2. On the Service Home page, click the Dashboard > Dashboard List menu. 2. Navigates to the Dashboard List page.
3. Click the dashboard for the resource you want to monitor on the Dashboard List page. 3. Navigates to the Dashboard Details page.
4. On the Dashboard Details page, select the monitoring period and time zone, then monitor resources using widgets.

   Category	Detailed Description
   Dashboard name	Dashboard name Click the name to select a different dashboard
   Period Settings Area	Period selection applied to widgets on the dashboard Metric queries can be configured for up to 455 days from the current date.
   Time zone settings area	Time zone selection applied to period settings
   Initialize button	Reset all operations and settings made in the dashboard detail view
   Refresh Settings Area	Select the refresh interval for widget information The Refresh button updates the information based on the current time Click the refresh interval to select your preferred interval: Off, 10 seconds, 1 minute, 2 minutes, 5 minutes, 15 minutes
   Edit	Modify dashboard information When you click the Modify button, you are redirected to the Modify Dashboard page. For details on modifying a dashboard, see Manage Dashboards.
   Show more	Displays additional action items for managing the dashboard. For details on dashboard management items, see Manage Dashboards.
   Alert Status	Displays the number of active alerts associated with the recommended metrics on the service dashboard, broken down by stage. Clicking the View All Alert Policies button navigates to the Alert Policy List page. Clicking the Expand button provides the content in widget format (up to 12 widgets). For details on widget management, refer to Manage Widgets. View Alert Policy: Navigates to the Alert Policy Details page for the corresponding metric.
   Dashboard Status	Display metric widgets for monitoring each resource. Click the Expand Widget button to view detailed information about the metric. For more information about metric details, see Widget Details. Click the More button to manage widgets. For more information about widget management, see Manage Widgets. Hover the mouse cursor over the graph to display a popup showing the time, data value, and metric data information for that point. Drag the mouse to zoom in on a specific area of the graph. Click a resource name in the legend to display a popup with detailed information about that resource.

   Table. Dashboard details

Set dashboard favorites

You can add frequently used dashboards to your favorites to easily navigate to them from the Service Home page in ServiceWatch. To add a dashboard to your favorites, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. 1. Navigates to the Service Home page.
2. On the Service Home page, click the Dashboard > Dashboard List menu. 2. Navigates to the Dashboard List page.
3. On the Dashboard List page, check the favorite icon for the dashboard you want to favorite. Click the dashboard whose details you want to view. 3. Navigates to the Dashboard Details page.
   • Bookmarked dashboards are added to the bottom of the Dashboard > Dashboard Bookmarks menu and to the Dashboard Bookmarks area on the Service Home page.

Widget Details

You can zoom in on widgets within the dashboard to view them individually. To zoom in on an individual widget, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. 1. Navigates to the Service Home page.
2. On the Service Home page, click the Dashboard > Dashboard List menu. 2. Navigates to the Dashboard List page.
3. Click the dashboard for the resource you want to monitor on the Dashboard List page. 3. Navigates to the Dashboard Details page.
4. Click the Widget Zoom button for the widget you want to view in detail on the Dashboard Details page. 4. A Metric Details popup window opens for the widget.

   Category	Detailed Description
   Widget name	Displaying the widget name
   Period Settings Area	Select the period applied to the widget Metric queries can be configured for up to 455 days from the current date
   Time zone settings area	Time zone selection applied to period settings
   Initialize button	Reset all operations and settings made on the dashboard detail screen
   Statistics	Select the statistical basis for the metrics displayed in the widget Click the statistical basis to select a basis: Average, Minimum, Maximum, Sum
   Aggregation Period Settings Area	Select the aggregation period for widget information Click the aggregation period to select the desired period: 1 minute, 5 minutes, 15 minutes, 30 minutes, 1 hour, 3 hours, 6 hours, 12 hours, 1 day
   Refresh Settings Area	Select the refresh interval for widget information The Refresh button updates the information based on the current time Click the refresh interval to select the desired interval: Off, 10 seconds, 1 minute, 2 minutes, 5 minutes, 15 minutes
   Chart area	Display monitoring results in a chart When you hover the mouse cursor over the graph or legend area, a popup displays the time, data value, and metric data information for that point. Drag the graph area to zoom in on the selected region. Click a resource name in the legend to open a popup showing the alert status for that resource.

   Table. Metric details

Checking Alert History

You can view the alert history for metrics registered on the ServiceWatch dashboard. To check the alarm history, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. 1. Navigates to the Service Home page.
2. On the Service Home page, click the Alerts > Alert History menu. 2. Go to the Alert History page.
3. Check the alert history on the Alert History page.

   Category	Detailed Description
   Alert Filters and Search Area	You can filter or search alert details. Overall Alert Status: Select an alert status to filter. Enter an alert policy name in the search field to search. Advanced Search: Enter an alert policy name, alert status, or modification date and time to search.
   Alert policy name	The name of the alert policy Click the alert policy name to view the detailed information for that alert policy
   Condition	Alert occurrence conditions and total occurrence time Severity-based level display: High, Middle, Low
   Category	Distinguishing between alert creation and alert status change information
   Alert Status	Current alert status Normal: When the metric does not meet the configured conditions Insufficient data: When metric data cannot be verified (missing, non-existent, or not received) Alert: When the metric meets the configured conditions
   Alert Level	If the alert status is Alert, display the alert level: High, Middle, Low

   Table. Alarm history items

Monitor Metrics

You can view and monitor the metrics available in ServiceWatch.

Comparing by Metric

You can monitor one or more metrics and resources. To monitor by comparing metrics, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. 1. Navigates to the Service Home page.

2. On the Service Home page, click the Metrics menu. 2. Go to the Metrics page.

3. On the Metrics page, in the metrics view mode, click Compare Metrics.

4. Select the metrics to monitor from the metrics list on the Metrics page. 4. The monitoring chart for the selected metric is displayed in the Selected Metrics area at the bottom.

   Category	Detailed Description
   Metrics List Area	List of metrics that can be monitored in ServiceWatch Click the + button before the namespace or dimension to view the sub-level list. When you select a metric to monitor, it is displayed as a chart in the Selected Metrics area.
   Search filter area	After configuring the search items to filter, click the Apply Filter button to filter the metric list. Namespace-Dimension Name: Search based on the dimension names under the selected namespace. Metric Name: Search by entering the exact metric name. Resource Name: Search by entering the exact resource name. Resource ID: Search by entering the exact resource ID. Keyword: Search based on the selected top-level category and the entered keyword. Search is performed for each item, excluding Metric Name, Resource Name, Resource ID, and Tag Key. Tag Key: Search by the selected Tag Key. Click the Save button to apply the filtering, which maintains the filter state even after reconnection. Applies only within the same region.

   Table. List of metric items

5. Check the monitoring chart in the Selected Metrics area.

   Category	Detailed Description
   Period Settings Area	Select the period to apply to the chart Metric queries can be configured for up to 455 days from the current date
   Time zone settings area	Time zone selection applied to the chart
   Initialize button	Reset all manipulations and settings made in the chart
   Refresh Settings Area	Select the chart refresh interval The Refresh button updates the information based on the current time Click the refresh interval to select the desired interval: Off, 10 seconds, 1 minute, 2 minutes, 5 minutes, 15 minutes
   Show more	Displays additional work items for chart management. For details on chart management, see Manage Metric Charts.
   Graph area	A data graph collected over the period applied to the chart. When you hover the mouse cursor over the graph, a popup displays the time, data value, and metric data information for that point. You can zoom in on a specific area of the graph by dragging the mouse. Clicking a label name in the legend displays detailed information for that legend in a popup.
   Table area	You can view and modify the labels, statistics, and aggregation period for each legend. Legend: The color for each legend Click a legend color to change it to a different color Label: Displays the namespace, resource name, and metric name of the selected metric Click a legend name to change it Enter 3 to 255 characters using letters, numbers, and special characters Statistics: Select the method for aggregating metric data You can select from Average (default), Minimum, Maximum, Sum, and Number of collected data points Aggregation Period: Select the unit for the aggregation period of metric values You can select from 1 minute, 5 minutes (default), 15 minutes, 30 minutes, 1 hour, 3 hours, 6 hours, 12 hours, and 1 day More: You can delete a legend or create an alert policy for the legend For details on creating an alert policy, see Create an Alert Policy Click the Metric Information button to view metric information through Copilot and navigate to the corresponding metric.

   Table. Metric comparison monitoring chart items

   Reference

   • The statistical method is as follows.
     • Total: The sum of all data point values collected during the specified period
     • Average: The sum over the specified period divided by the number of data points during that period
     • Minimum: The lowest value observed during the specified period
     • Maximum: The highest value observed during the specified period
   • For detailed descriptions of the metrics, see Metric Overview.

Comparing by date

You can monitor and compare a single metric and resource by date or period. To monitor by comparing dates or periods, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. 1. Navigates to the Service Home page.

2. On the Service Home page, click the Metrics menu. 2. Go to the Metrics page.

3. On the Metrics page, in the metrics view mode, click Date Comparison.

4. Select the metrics to monitor from the metrics list on the Metrics page. 4. The monitoring chart for the selected metric is displayed in the Selected Metrics area at the bottom.

   Category	Detailed Description
   Indicator list area	List of metrics that can be monitored in ServiceWatch Click the + button before the namespace or dimension to view the sub-level list. When you select a metric to monitor, it is displayed as a chart in the Selected Metrics area.
   Search filter area	After setting the search items to filter, click the Apply Filter button to filter the metric list. Namespace-Dimension Name: Search based on the dimension names under the selected namespace. Metric Name: Search by entering the exact metric name. Resource Name: Search by entering the exact resource name. Resource ID: Search by entering the exact resource ID. Keyword: Search based on the selected top-level category and the entered keyword. Search is performed for each item, excluding Metric Name, Resource Name, Resource ID, and Tag Key. Tag Key: Search by the selected Tag Key. Click the Save button to apply the filtering. The filtered state is maintained even after reconnection. Applies only within the same region.

   Table. List of metric items

5. Check the monitoring chart in the Selected Metrics area.

   Category	Detailed Description
   Date Comparison/Period Comparison	Select a baseline for comparing metrics Date Comparison: Select a specific date to compare Period Comparison: Select a specific period to compare
   Date and Period Settings Area	Select the date or period to compare Date Comparison: Select the date to view in the chart Period Comparison: Select the period to view in the chart You can select up to 4 dates or periods within 455 days from the current date
   Time zone settings area	Time zone selection applied to the chart
   Initialize button	Reset all manipulations and settings made on the chart
   Refresh Settings Area	Select the chart refresh interval The Refresh button updates the information based on the current time Click the refresh interval to select the desired interval: Off, 10 seconds, 1 minute, 2 minutes, 5 minutes, 15 minutes
   More	Displays additional work items for chart management. For details on chart management, see Manage Metric Charts.
   Graph area	A data graph collected over the period applied to the chart. When you hover the mouse cursor over the graph, a popup displays the time, data value, and metric data information for that point. You can zoom in on a specific area of the graph by dragging the mouse. Clicking a date or period displayed in the legend shows detailed information for that legend in a popup.
   Table area	You can view and modify labels and statistics by legend, as well as the aggregation period. Legend: Legend colors Click a legend color to change it to a different color. Period: The period applied to the chart Metric: Displays the namespace, resource name, and metric name of the selected metric Statistics: Select the method for aggregating metric data You can select from Average (default), Minimum, Maximum, Sum, and Number of collected data points. Note that a green icon is displayed to the right of meaningful metrics within the applicable metric. Aggregation Period: Select the unit for the aggregation period of metric values You can select from 1 minute, 5 minutes (default), 15 minutes, 30 minutes, 1 hour, 3 hours, 6 hours, 12 hours, and 1 day. More: You can delete a legend or create an alert policy for the legend. For details on creating an alert policy, see Create an alert policy. Click the Metric Information button to view metric information through Copilot and navigate to the corresponding metric.

   Table. Date comparison monitoring chart items

   Reference

   • The statistical method is as follows.
     • Total: The sum of all data point values collected during the specified period
     • Average: The sum over the specified period divided by the number of data points during that period
     • Minimum: The lowest value observed during the specified period
     • Maximum: The highest value observed during the specified period
   • For detailed descriptions of the metrics, see Metric Overview.

Monitoring Logs

You can monitor logs collected from the Samsung Cloud Platform service.

To review log monitoring data, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. 1. Navigates to the Service Home page.
2. On the Service Home page, click the Logs > Log Groups menu. 2. Go to the Log Group List page.
3. On the Log Group List page, click the log group name for which you want to view detailed information. 3. Navigates to the Log Group Details page.
4. On the Log Group Details page, click the Log Stream tab. 4. The log stream list is displayed.
5. Click the log stream name in the Log Streams list to view its details. 5. Navigates to the Log Stream Details page.
   • Click the View All Log Streams button at the top of the log stream list to navigate to the All Log Streams Details page.

     Category	Detailed Description
     Download Excel	You can download the log stream history as an Excel file.
     Timestamp list	Message list by timestamp Filter by period selection, user time zone, and message input

     Table. Log group details - Log stream details

Receiving Event Notifications

You can create system event rules for changes to resources created in Samsung Cloud Platform and receive them as notifications.

Installing the ServiceWatch Agent

Install the ServiceWatch Agent to collect custom metrics and logs from monitoring targets.

To install the ServiceWatch Agent, follow these steps.

1. Click the All Services > Management > ServiceWatch menu. 1. Navigates to the Service Home page.
2. On the Service Home page, click the Agent Setup & Guideline button. 2. The Agent Setup & Guideline popup opens.
3. Copy the Installation File URL from the Agent Setup & Guideline popup and navigate to that address. 3. You can download the agent, manager, and configuration files.
   • For details on installing the ServiceWatch Agent, see Using the ServiceWatch Agent.